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Feel like I got cheated by Apple

Hellhammer said:
Grumbling HD will likely be fixed, just ask them to replace it with different drive. As for the display, it's up to you. Out of 3 686 400 pixels, it's not a surprise that one or two aren't working. Keep in mind that the replacement might have e.g. yellowing and even more defective pixels. I've lived with mine, I tried to get a perfect iMac, but I gave up and haven't regretted. I might ask a replacement LCD soon anyway due image persistence
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Well, if a replacement is worse (more yellow, more dead pixels), then I'd be in the same spot I am now, wouldn't I? I'd still need to do either a replacement or repair at that time.

If I do a repair, can they fix the dead pixels by replacing the screen panel or something?
 
cryer said:
Well, if a replacement is worse (more yellow, more dead pixels), then I'd be in the same spot I am now, wouldn't I? I'd still need to do either a replacement or repair at that time.

If I do a repair, can they fix the dead pixels by replacing the screen panel or something?
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You need a certain amount of dead pixels to get the LCD replaced under warranty, I think it was like 7 or in the center of the screen
 
Vikz said:
Unfortunately, Apple doesn't make the display so they cant in itself check that all displays are 100% good. since apple has more control over its other components then you see that those problems are resolved better than the display ones like GPU's disck drives etc.

As a technician i can tell you from my experience that 1 stuck or dead pixel is the norm and very common in all TV's LCD's etc I have seen and repaired. The industry standard for display panels are 5 completely dead or 5 stuck pixels and if in combination of stuck and dead then its 3. Of course theres always exceptions to the rules in which a number of user never get problems with displays but all of these is attributed to mass production.

from what I read in your story, yours falls in the norm of pixel anomalies all displays are expected to have and produce.

if you wish to return the iMac i say do it but from what you saw a significant number of units had the same problem and if you go to other computer manufacturers you will see the same thing. Remember it is made by man so it will never be perfect.
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+1

Sorry the "premium product" argument doesn't hold water. There are "premium" gaming PCs whos only warranty is to charge you $300 to guarantee no dead pixels otherwise its the standard 5 or more to get returned. Hypersonic used to do this and I know there are a few others.

Its electronics, it happens, it doesn't matter the brand. Chances are if its a stuck pixel it'll eventually unstick itself.
 
chrono1081 said:
+1

Sorry the "premium product" argument doesn't hold water. There are "premium" gaming PCs whos only warranty is to charge you $300 to guarantee no dead pixels otherwise its the standard 5 or more to get returned. Hypersonic used to do this and I know there are a few others.

Its electronics, it happens, it doesn't matter the brand. Chances are if its a stuck pixel it'll eventually unstick itself.
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Most manufacturer and vendors, including Apple lets you return/replace it if it has defective pixels. They won't REPAIR it unless it has certain amount of defective pixels but getting a replacement within 14-day is different policy
 
If they replaced every screen that had 1 dead pixel the 27" iMac wouldn't cost 1699 or 1999, it would more likely be 2599 and 2999.

Yeah it sucks. Try not to pay attention to it and it will disappear in your eyes over time. My 20 aluminum that I got years ago has 2 stuck pixels (ome of which is not far from the center of the screen), and they both appear teal. It annoyed and saddened me for a month after they came up (a few weeks after purchase) but now I don't notice them at all.

Now that I think about it, I don't think I've ever owned any LCD devices that DIDNT have at least one stuck or dead pixel.
 
Hellhammer said:
Most manufacturer and vendors, including Apple lets you return/replace it if it has defective pixels. They won't REPAIR it unless it has certain amount of defective pixels but getting a replacement within 14-day is different policy
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How about repair within your 14 day period? Will they allow you to repair less than 7 pixels if you're within 14 days?
 
Stealthipad said:
Like the others said, you have no guarantee that there will not be stuck pixels that can sow up anytime.

Why do you feel cheated, Apply went WAY ABOVE what any other company would do to make you happy but now you expect to get them to bend the rules just for you!

You must be very naive to think that life could be as perfect as you wish it to be. The real world is much different. If one dead pixel ruins you entire computing experience then you are going to be hard to please.:eek:
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Sat here looking at 23" sub $120 display with no dead pixels.

Not hard to please.

Apple hardware is basically junk.
 
cryer said:
How about repair within your 14 day period? Will they allow you to repair less than 7 pixels if you're within 14 days?
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Repair is done under warranty policy so it doesn't matter when it's done. Sure you can ask for repair instead of replacement but usually they just give you a new one.

archipellago said:
Sat here looking at 23" sub $120 display with no dead pixels.

Not hard to please.

Apple hardware is basically junk.
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So because your cheapish monitor doesn't have any it means that ALL other than Apple displays are fine? LOL! I've seen hundreds of defective pixels, they exist in ALL LCDs. And usually you don't bitch about 100$ if it has one or two but if you get 2000$ iMac it starts to matter...
 
Sat here looking at 23" sub $120 display with no dead pixels

A screen with no dead pixels does not make it a great display. If you are JUST looking for all the pixels to be good then you can get by with a $120 screen, enjoy!

Not hard to please

I do not agree. Life and hard ware is not perfect. You must be VERY young and not been on the "spinning rock" very long.

Apple hardware is basically junk

Wait till you start looking for a wife!:p
 
Hellhammer said:
Repair is done under warranty policy so it doesn't matter when it's done. Sure you can ask for repair instead of replacement but usually they just give you a new one.



So because your cheapish monitor doesn't have any it means that ALL other than Apple displays are fine? LOL! I've seen hundreds of defective pixels, they exist in ALL LCDs. And usually you don't bitch about 100$ if it has one or two but if you get 2000$ iMac it starts to matter...
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the problem is that the Apple panel IS likely a cheap display just that they charge the earth for it.

I think if you pay any money for something like an LCD display it should ..ya know... be ok.

Excessive price isn't necessarily the issue.
 
archipellago said:
the problem is that the Apple panel IS likely a cheap display just that they charge the earth for it.

I think if you pay any money for something like an LCD display it should ..ya know... be ok.

Excessive price isn't necessarily the issue.
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IPS panel a cheap one? Haha, you made my day! All sub 300$ displays carry TN panels which are pretty horrible in terms of color and viewing angles. A 27" IPS panel is likely $800ish, even 21.5" is ~400$
 
Stealthipad said:
Sat here looking at 23" sub $120 display with no dead pixels

A screen with no dead pixels does not make it a great display. If you are JUST looking for all the pixels to be good then you can get by with a $120 screen, enjoy!

Not hard to please

I do not agree. Life and hard ware is not perfect. You must be VERY young and not been on the "spinning rock" very long.

Apple hardware is basically junk

Wait till you start looking for a wife!:p
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1/ Its a great screen...for me and probably 90% of all users. Apple's 'quality at a price' halo isn't even close to being true.

2/ 37 - i know its not perfect and that faults exist everywhere, that wasn't my point.

3/ Apple hardware is junk in my experience. Its the same as any generic PC board etc. In fact... in my experience, my xbox 360 is more reliable than Mac hardware and they ARE junk!!!

btw. my wife and 3 kids say hi! ;)

Hellhammer said:
IPS panel a cheap one? Haha, you made my day! All sub 300$ displays carry TN panels which are pretty horrible in terms of color and viewing angles. A 27" IPS panel is likely $800ish, even 21.5" is ~400$
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cheap compared to a 'good' IPS panel.

not cheap per se.
 
archipellago said:
cheap compared to a 'good' IPS panel.

not cheap per se.
Click to expand...

Good IPS = +1500$

Apple displays are good. All LCDs have defective pixels and it's normal. Dell uses the same 27" panel as iMac and it's very popular among professionals and it indeed is a great display. Apple still uses "consumer" IPS panels, professionals would be +2000$ each.
 
Pachang said:
The iMac forum game
1) Person criticizes XXXXX problem to do with the iMac display
2) Fanboy says XXXXX is common on all displays and they should stop complaining.
3) People who have bought displays before know that XXXXX is not actually very common and it is easy to make a display without XXXXX tell them to shutup.
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Nice post :)

Dead or stuck pixels are a no-go! I could never ignore a single crippled pixel on my screen...
 
Hellhammer said:
IPS panel a cheap one? Haha, you made my day! All sub 300$ displays carry TN panels which are pretty horrible in terms of color and viewing angles. A 27" IPS panel is likely $800ish, even 21.5" is ~400$
Click to expand...

My sub-$300 Dell 2209WA has an IPS panel, and it's pretty good. Granted, it's only 22", but it works for me. I haven't checked out the Dell version of the 27" IPS, but I'm sure it is around $800.
 
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