Thought I would provide an interesting but overall good experience with a badly ageing launch day FineWoven case. Firstly, unfortunately I didn’t actually take a photo of it (and I don’t have it anymore, more on that in a sec) because it was so appalling; the blue colour on the fabric back was discolouring with grime, and as for the hardened sides of the case, it was peeling off kinda like a blister. Honestly it was not good.
I thought I would try my luck at the Apple Store and see if I could luck out with a replacement because this is just not good and definitely not value for money at $99. So I go in and nicely bring to their attention that the case is peeling, would this be covered under the warranty? The specialist says sure let me go and check with someone. She comes back and says yes, this would be under warranty and we can replace it for you (😍), however, it won’t be the normal way of exchanging with one off the wall, we will make you an express appointment at the Genius Bar, and will replace through there, follow me.
Essentially, a worker from the Genius Bar ordered in a replacement for me, that I would need to return to at a later day to pick up. Not the most convenient but obviously more than happy to just take the free replacement. It was a few days before I got the email telling me to come back, and voila, came in a blank white box and I have a brand new FineWoven case all over again, and yeah just looking at, I’m like wow this looks so fresh and clean. The old case I had to give in.
I was happy with the service, but still it’s sad knowing in 6 months no matter how gentle you are with it, it’s going to look awful.