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First Gen Apple Silicon Mac problems continue: Bricked non functional macbooks!

M

mactinkerlover

macrumors regular
Original poster
Sep 20, 2020
176
115
Alright, so i was reading around today and I came across these 2 things:
https://www.reddit.com/r/macbook/comments/k359t1

So, basically, these people are saying that their m1 macbook air and macbook pros will all of the sudden not turn on anymore and seemed bricked. Seems like it may be an issue with the logic board or something. Do you think this is going to be a widespread issue or this is just a quality control issue on certain units? I'm starting to get nervous because I have an m1 macbook pro and really want it to last a while. What do y'all think?
 
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I've had exactly the same issue with my M1 MacBook Air - well, except the webcam indicator light thing. I've delivered it for repairs on Monday to Apple Certified Service Provider and still haven't got any info except that they're working on it.
 
You me ruin a bricked MacBook. I don’t see any evidence of @bricked nacbooks@
 
I forgot where I saw it but someone posted Apple did an advance replacement. They held the money on their card and shipped them a replacement before they got the broken one back.
 
I believe that there is normally around a 0.1-0.3% failure rate on electronic devices within the first 30 days (I ask clients to keep boxes and shipping cartons for 30 days for this reason). So, as we are not seeing floods of failures it’s likely within the normal rate of failure.

updated with corrected figure.
 
Last edited:
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Marshall73 said:
I believe that there is normally around a 1-3% failure rate on electronic devices within the first 30 days (I ask clients to keep boxes and shipping cartons for 30 days for this reason). So, as we are not seeing floods of failures it’s likely within the normal rate of failure.
Click to expand...
yeah, I'm hoping this a rare defect and will not be a widespread problem. Like how one person on the order status thread said their 13 inch pro arrived and it had back light leak.
 
It is impossible to say at this point with a high level of confidence whether this indicates some systematic issue or just sporadic issues with individual units because of how young this platform is. That said, all indicators so far suggest those are simply isolated events.
 
mactinkerlover said:
Alright, so i was reading around today and I came across these 2 things:
https://www.reddit.com/r/macbook/comments/k359t1

So, basically, these people are saying that their m1 macbook air and macbook pros will all of the sudden not turn on anymore and seemed bricked. Seems like it may be an issue with the logic board or something. Do you think this is going to be a widespread issue or this is just a quality control issue on certain units? I'm starting to get nervous because I have an m1 macbook pro and really want it to last a while. What do y'all think?
Click to expand...

wittgenstein said:
I've had exactly the same issue with my M1 MacBook Air - well, except the webcam indicator light thing. I've delivered it for repairs on Monday to Apple Certified Service Provider and still haven't got any info except that they're working on it.
Click to expand...

I don't understand... The M1 Macs came out during the holiday return periods. Y'all should just be able to get a refund and buy a new one instead of sending it for repair!
 
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Marshall73 said:
I believe that there is normally around a 1-3% failure rate on electronic devices within the first 30 days (I ask clients to keep boxes and shipping cartons for 30 days for this reason). So, as we are not seeing floods of failures it’s likely within the normal rate of failure.
Click to expand...
1 to 3 % is completely off usually the numbers are much lower more like .01 to .05% for infant mortality. and in a lot of cases it's measured in ppm, if it were 1 to 3% it would be a major defect, so far we are only seeing a few cases. I'm sure apple ppm is very low.
 
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wittgenstein said:
I've had exactly the same issue with my M1 MacBook Air - well, except the webcam indicator light thing. I've delivered it for repairs on Monday to Apple Certified Service Provider and still haven't got any info except that they're working on it.
Click to expand...
Heck no. I would’ve requested a refund and reordered. Who wants a machine that’s been disassembled and put back together by techs who’ve never taken apart a M1 MBA previously.
 
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JeepGuy said:
1 to 3 % is completely off usually the numbers are much lower more like .01 to .05% for infant mortality. and in a lot of cases it's measured in ppm, if it were 1 to 3% it would be a major defect, so far we are only seeing a few cases. I'm sure apple ppm is very low.
Click to expand...
The 1-3% is fairly generalised to cover consumer devices, it obviously varies by device, its parts and manufacturing process. For example, iPads are pretty low now being a mature product Vs say new consoles. the mean failure rate is normally higher at the beginning of a new product. Also, what does infant mortality have to do with consumer electronics?
 
Marshall73 said:
Also, what does infant mortality have to do with consumer electronics?
Click to expand...
Infant mortality rate is a (rather dark) tech term referring to devices that die very early in use (when the are very young)...typically due to a manufacturing fault or defect. As opposed later in a product's life, which is often attributed to wear, abuse, damage, etc.
 
magbarn said:
Heck no. I would’ve requested a refund and reordered. Who wants a machine that’s been disassembled and put back together by techs who’ve never taken apart a M1 MBA previously.
Click to expand...

I would gladly have done that, but I bought my M1 MBA as a business expense - it is under warranty, but I have no right to return it since I'm not treated as a consumer.
 
acidfast7_redux said:
does that policy apply globally?
Click to expand...
It applies everywhere I've looked -- but I'm sure you can find somewhere that it doesn't. Let us know what you discover.

US/UK/Australia/France/Germany/Brazil: buy Nov 10 - Dec 25, return until Jan 8
Spain/Mexico/Italy: buy Nov 10 - Jan 6, return until Jan 20

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Marshall73 said:
The 1-3% is fairly generalised to cover consumer devices, it obviously varies by device
Click to expand...
Completely incorrect, the previous poster is correct. For mass produced electronic devices failure rates should be a fraction of 1%

1-3% would represent a MAJOR issue. Where are you getting this number from?

Let's give this some context, if Nintendo was getting 1-3% failure rates for the Switch, that would mean anywhere between 750,000 - 2,250,00 failed units. You don't think we would hear hearing about that more?

So we get one video from one random YouTube and we get people in this tread actually getting concerned. You're going to get failures, you're also going to get user caused issues.
 
SlCKB0Y said:
Completely incorrect, the previous poster is correct. For mass produced electronic devices failure rates should be a fraction of 1%

1-3% would represent a MAJOR issue. Where are you getting this number from?

Let's give this some context, if Nintendo was getting 1-3% failure rates for the Switch, that would mean anywhere between 750,000 - 2,250,00 failed units. You don't think we would hear hearing about that more?

So we get one video from one random YouTube and we get people in this tread actually getting concerned. You're going to get failures, you're also going to get user caused issues.
Click to expand...
LOL, yup your right it’s 0.1 - 0.3%
 
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Marshall73 said:
The 1-3% is fairly generalised to cover consumer devices, it obviously varies by device, its parts and manufacturing process. For example, iPads are pretty low now being a mature product Vs say new consoles. the mean failure rate is normally higher at the beginning of a new product. Also, what does infant mortality have to do with consumer electronics?
Click to expand...
Infant Mortality, is a term used in the electronics industry when it fails within 30 days.
 
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