First Mac

[vv-tim]

vv-tim, you say all those problems, but umm.. whining? been addressed by apple. discoloration been addressed by apple. paint peeling... that happened with the powerbooks too, and it's rare. burning your lap, well, try using a Dell you'll see, they're the same, and not nearly as bad. Battery problems taken care of, randomly shutting down... meh, one relevant problem so far, but then again, who comes to MR mostly?

Whine --> Addressed 7 months after the issue began. Denied until then. That leaves how many MBP's out with the issue? Several hundred thousand? Not resolved. Their resolution is to take your computer for a week, which is unacceptable.

Discoloration --> Addressed several months after the issue began. Again, you have to send it in for repair. No returns / exchanges.

Paint peeling --> Who cares if it happened on PowerBooks, how does that make it ok?

Burning your lap --> Never happened on any of the Dells I've used. And that includes ones with Core Duo processors.

Battery problems --> Too late for some people, isn't it? Yes, this is the one thing that Apple has done properly with the recall. No downtime.

Random shutdowns --> Huge problem, and growing in frequency apparently as MBs and MBPs age. It's not just an annoying whine. Apple's solution? Send it in for repair... MULTIPLE TIMES! Apparently they really have no idea what the problem is... doing stupid things like replacing the hard drive.


And yes, yes, we are the vocal minority. The issue is less the problems faced and more Apple's proposed resolution.

Again, my comparison is with a car dealer. If you buy a new car and it has some kind of issue 3 months after you buy it... you take it to the dealer. If they can't fix it in a day, they give you a rental car to use... because YOU NEED the car to drive.

Apple will take your car for a month and have you taking the bus.

 

[Mackilroy]

(very long whine snip)

You're hugely in the minority – and I don't mean you specifically, I mean those with problems. You want to know something, tim? My iBook was hotter to the touch than my MacBook has ever gotten, and that was before the firmware update.

Random shutdowns – it happens to PCs, too. I'm not saying that makes it okay, but hey, Apple isn't perfect. Perhaps you should've thought of that before complaining? And isn't it good that Apple's at least trying to do something about it? They could just say that it doesn't exist and is only in people's minds.

You act as if Apple owes you personally and can't ever possibly fail, and if they do they're the worst thing to ever happen to humanity. At least give them points for working to solve the issues, eh?