You think so? I get the opposite impression; that the smallest flaw sends people into screaming heebie-jeebies.
That's true, but then the Apple Store service is quite good as long as you have time to kill - which I assume most domestic users are able to put up with. The Genius service IMO is unfussy and provided you give them everything they need to resolve the situation, they do it very well for the most part.
Thing is, it
is about the pretty. A not-unacceptably (for a domestic user) failure-prone machine which looks very good and is fixed with a smile scores better for satisfaction overall among people who don't regard their hardware as critical, than a machine which never goes wrong and isn't as heavy on the eye candy.
Someone like me on the other hand never expects to require to see a tech* in the lifetime of the machine, which in my case is a short and hard one - stop snickering in the back - when buying a machine with a reasonable reputation. The downgrade in that sense was significant when I took up Apples. Shocking actually, to be honest.
*
or even worse, actually cart it in myself... I mean, what company wishing to cater for halfway serious people still does this stupidity? My gaming PC's have on-site support / upgrade!
