Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Freezing Problems with iMacs bought after Leopard release?

Just a note

Just to let you know, I bought an iMac in August. 10.4 with 1.0 ran sweet. All happy. Upgraded to 1.1 and the machine was unusable. Crashed every couple of minutes so went back to 1.0. All sweet again. This weekend installed Leopard and same again, crashed every couple of minutes. Took the machine back to the store today, stamped my feet for half an hour and walked out with a brand new iMac and an extra Leopard DVD. This machine has run perfectly so far. All points to hardware failure which a software patch might hide.
 
amf666 said:
Just to let you know, I bought an iMac in August. 10.4 with 1.0 ran sweet. All happy. Upgraded to 1.1 and the machine was unusable. Crashed every couple of minutes so went back to 1.0. All sweet again. This weekend installed Leopard and same again, crashed every couple of minutes. Took the machine back to the store today, stamped my feet for half an hour and walked out with a brand new iMac and an extra Leopard DVD. This machine has run perfectly so far. All points to hardware failure which a software patch might hide.
Click to expand...

Did you originally buy your iMac in store?


Mine was ordered online...
 
Question: I live in Belgium, so I can't go to an Apple Store to return my iMac (because there are none).. I don't have AppleCare yet (was waiting for Christmass to get it), what do I do to contact Apple to replace my iMac (that has a dead pixel, dust behind the glass, freezing and backlight bleeding in the lower-left corner (+ a small little scratch in the aluminum on the top-right)?
 
After reading this post I'm feeling better about purchasing the iMac. I was going to buy from MacMall but I read some bad reviews on line so I think I'll just cough up the extra c-note and buy it from the apple store (at least I still get the edu discount). However, I still have 2 questions:

1. Is there a way to know (within the 14 day return period) whether the iMac is a freezer or not? Do most people figure this out right away?

2. If I buy from the Apple Store and it's a freezer I can get it exchanged for a new a one within the 14 days no questions asked right? Or do I have to prove that its a freezer in order to justify the exchange?
 
UNCMo96 said:
1. Is there a way to know (within the 14 day return period) whether the iMac is a freezer or not? Do most people figure this out right away?

2. If I buy from the Apple Store and it's a freezer I can get it exchanged for a new a one within the 14 days no questions asked right? Or do I have to prove that its a freezer in order to justify the exchange?
Click to expand...

1. It should be noticable straight away if it's running Leopard (with 1.1). However you can try flipping Cover Flow in iTunes Full Screen, using Time Machine throughly, play some graphically intensive games and run CS3/Final Cut. If you go through all those without a hiccup I think you're fine (be sure your RAM is enough though). However, please remember that these freezes are complete random for many people (aka flopticalcube). If there's a better way I'd like to know myself!

2. I don't have any experiences but I phoned up the Apple Store (local) and they said they have never heard of such a problem :rolleyes:, however, if the iMac is a freezer, they would gladly exchange it.
 
UNCMo96 said:
1. Is there a way to know (within the 14 day return period) whether the iMac is a freezer or not? Do most people figure this out right away?
Click to expand...

I'd say no unfortunately. The problem is so random that there's no telling when it will happen. And while some people have said its triggered by intensive graphical work, that's just not the case for others.

This morning my machine froze from a clean boot when I loaded Firefox.
 
We purchased our first MAC ever last Saturday. We have always had pc's. It was kind of a spur of the moment purchase. Saw the iMac when we went to Best Buy for a cable. Loved it, bought it. Left it with them to get Leopard installed. Never heard of Leopard before. Good salesman. Picked it up Sunday. They said they had some problems installing Leopard but it was ready. I also had them install and extra Gig of memory.
It keeps freezing up and throwing errors. I have tried to do things with my pictures and it can't seem to handle it. It seems to be getting worse.
I hope to return it to the store tonight and also cancel my wireless set up for Saturday. I have perused the net and found numerous problems that people are having...degrading wireless access, freezing and software incompatibility. I regret that I ever saw the Mac sitting there. I hope I can get my hard earned money back.
 
MKWilkie said:
We purchased our fist MAC ever last Saturday. We have always had pc's. It was kind of a spur of the moment purchase. Saw the iMac when we went to Best Buy for a cable. Loved it, bought it. Left it with them to get Leopard installed. Never heard of Leopard before. Good salesman. Picked it up Sunday. They said they had some problems installing Leopard but it was ready. I also had them install and extra Gig of memory.
It keeps freezing up and throwing errors. I have tried to do things with my pictures and it can't seem to handle it. It seems to be getting worse.
I hope to return it to the store tonight and also cancel my wireless set up for Saturday. I have perused the net and found numerous problems that pwople are having...degrading wireless access, freezing and software incompatibility. I regret that I ever saw the Mac sitting there. I hope I can get my hard earned money back.
Click to expand...

You are likely to get your money back on all, but the labor costs involved for having THEM load Leopard and install the ram. Also, this is assuming you didn't buy Leopard for 129, but having it as a 'drop in disc', otherwise you'll be out 129 for Leopard as they do not allow returns on open software.
 
Mindflux said:
You are likely to get your money back on all, but the labor costs involved for having THEM load Leopard and install the ram. Also, this is assuming you didn't buy Leopard for 129, but having it as a 'drop in disc', otherwise you'll be out 129 for Leopard as they do not allow returns on open software.
Click to expand...
I don't expect to get labor $ back...it was a drop in disk. We called to ask them what it would take to return it to Tiger and they said $59.00. That is when I decided that I had thrown enough money at it. I bought a card reader that won't work with it ($15.00 big deal), also bought Parrallels 3.0 (which I didn't open yet). Didn't know that there was not a version of Microsoft Money for the MAC. I wonder if they will give me a hard time about the extra ram they installed...cost me money for that too. Will they say that it voids the warranty? Or will they charge me to take it out? Sheesh...all this because they released software that should not have been.
 
MKWilkie said:
I don't expect to get labor $ back...it was a drop in disk. We called to ask them what it would take to return it to Tiger and they said $59.00. That is when I decided that I had thrown enough money at it. I bought a card reader that won't work with it ($15.00 big deal), also bought Parrallels 3.0 (which I didn't open yet). Didn't know that there was not a version of Microsoft Money for the MAC. I wonder if they will give me a hard time about the extra ram they installed...cost me money for that too. Will they say that it voids the warranty? Or will they charge me to take it out? Sheesh...all this because they released software that should not have been.
Click to expand...

You can load Tiger yourself very easily. Perhaps you should try that before returning it? I'm unfamiliar with the button sequence to hold when starting up your iMac to get it to load off the DVD/CD drive, but it'll be a very painless process I do believe.

They would likely charge you to take out the ram (labor is labor), but again it's a very easy process if you decide to do so.
 
Mindflux said:
You can load Tiger yourself very easily. Perhaps you should try that before returning it? I'm unfamiliar with the button sequence to hold when starting up your iMac to get it to load off the DVD/CD drive, but it'll be a very painless process I do believe.

They would likely charge you to take out the ram (labor is labor), but again it's a very easy process if you decide to do so.
Click to expand...

But would it still freeze with Tiger?
 
MKWilkie said:
But would it still freeze with Tiger?
Click to expand...

My iMac (8 days old) has yet to freeze with Tiger. Apple has stated they are working on a fix for it for people who experience this issue. I cannot say whether or not you are one of them or if your problem is Leopard related.
 
I do believe that the time has come for all freezers to be returned to Apple. Software Update 1.2/1.3 hasn't solved the problem at all for everyone.

Apple is legally obligated to provide a computer that doesn't crash just from scrolling on the dock, or freezes upon preforming an update.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back