So, I made an effort and ordered a 16-inch MacBook Pro back in January 2020 to my brother-in-law in Florida. Me and my wife had tickets to come 2 months later from Europe and was planning to pick it up then. Covid came and everything was put on hold, our flights got cancelled, then a whole pandemic year passed, and now we finally managed to get here for a family event. The MacBook was waiting for me in the box.
After a year, I was extremely eager to turn it on. Only it didn't turn on. Ok, let's charge it. Except it didn't. Just the battery and flash appeared on the screen, which I thought was good, left it overnight, found it in the same state in the morning. Tried multiple outlets and chargers and cables during the day, still not actually charging. Spoke to Apple support, tried all kinds of keyboard combinations, then went to an Apple store, where a rude manager bluntly said that, since the 1 year of warranty has passed, we needed to pay $700 or maybe just $200, if it's just the battery, but there was no guarantee. He didn't try to run any diagnostic or anything. He was just blaming me that I didn't notice the problem sooner. I couldn't, being on another continent, could I? Nor did I have any reason to suspect that a $2k Apple product might be dead on arrival. I understand a year passed and I didn't have an extended warranty, but how was I supposed to know I need it, before Covid? I paid $2200 for a product that doesn't even turn on and I honestly don't think I am to blame for it not working. Don't think it's just the battery, either.
What am I supposed to do with this really expensive brick?
P.S.: Typing this from my wife's $400 Lenovo, which was ordered at the same time with the MacBook, stayed for a year in the box, until yesterday, then charged, turned on and now works just fine... Kind of liking it, too. Certainly a lot more useful than mine.
After 10 years of Apple and 2 previous MacBook Pros which eventually needed battery replacements, I am extremely disappointed.
After a year, I was extremely eager to turn it on. Only it didn't turn on. Ok, let's charge it. Except it didn't. Just the battery and flash appeared on the screen, which I thought was good, left it overnight, found it in the same state in the morning. Tried multiple outlets and chargers and cables during the day, still not actually charging. Spoke to Apple support, tried all kinds of keyboard combinations, then went to an Apple store, where a rude manager bluntly said that, since the 1 year of warranty has passed, we needed to pay $700 or maybe just $200, if it's just the battery, but there was no guarantee. He didn't try to run any diagnostic or anything. He was just blaming me that I didn't notice the problem sooner. I couldn't, being on another continent, could I? Nor did I have any reason to suspect that a $2k Apple product might be dead on arrival. I understand a year passed and I didn't have an extended warranty, but how was I supposed to know I need it, before Covid? I paid $2200 for a product that doesn't even turn on and I honestly don't think I am to blame for it not working. Don't think it's just the battery, either.
What am I supposed to do with this really expensive brick?
P.S.: Typing this from my wife's $400 Lenovo, which was ordered at the same time with the MacBook, stayed for a year in the box, until yesterday, then charged, turned on and now works just fine... Kind of liking it, too. Certainly a lot more useful than mine.
After 10 years of Apple and 2 previous MacBook Pros which eventually needed battery replacements, I am extremely disappointed.