Same here. I wanted to order the new watch and the phone from my carrier. Unfortunately, their website was acting up, so I had to place the phone order over the phone. After an hour, we were able to complete the phone order, and then we moved on to the watch. As I was explaining the configuration I wanted to the representative, he seemed confused and asked, “What are you talking about? What link bracelet?” I explained that it was a new watch band. However, he informed me that I would have to order the band separately because it didn’t show up in their system. I firmly refused to do that and decided to order the entire watch from Apple. To my surprise, I discovered that the watch band was not even available on Apple’s website, and I couldn’t find any information about it. I’m surprised that MKBHD hasn’t mentioned this issue in his video or any other tech YouTube channel I know of. I contacted Apple, but of course, they were no help. They suggested that I follow their blog because that’s where they post updates about their products. I have a strong negative opinion of Apple customer service. They can never provide assistance when I contact them.
