Evidentially this is SUPER hard to explain as I'm on AppleCare "Senior Advisor" #3 who still doesn't understand the issue... but I'm going to try again...
The INTERNAL BUILT-IN SCREEN on my 2018 MacBook Pro 15" has HDR built-in and it's always on (there isn't even an option to turn it off). I can browse a HDR YouTube video in beautiful HDR, then immediately go back to writing a document in Apple Pages program; and the background of Pages is PURE white. I can watch another HDR video then immediately go back into Photoshop and the photo I'm working on has proper colors - everything is nice and vibrant, whites are white. It's beautiful.
BUT, if I plug an external, HDR-10 compliant monitor or 4K TV, to that SAME 2018 MacBook Pro 15", it does NOT work that same way. In Settings > Displays there's now a setting to turn HDR on or off on the external monitor. With HDR OFF every regular program looks like it should, but I can NOT watch HDR content in actual HDR................... When I turn HDR ON I can watch HDR content, but then EVERY OTHER (non-hdr) PROGRAM is muted - whites are gray, colors are not vibrant anymore. I can't believe Apple would cripple the functionality of external monitors this way (people can NOT toggle HDR on and off in settings constantly) - which is why I opened a ticket to attempt to get this fixed. It is completely asinine and unusable as-is.
Anybody have a fix for this? Anybody experiencing the same? Apple says they've NEVER, EVER heard of this issue... so if you do have it PLEASE open a ticket with Apple (you can open a ticket even if you don't have AppleCare, or if your Mac is way past warranty fyi - just as long as you're running the newest macOS Ventura you can open a ticket they told me), and/or report to Apple.com/Feedback.
Here's examples of how whites show-up with HDR on and off (please excuse my bad photo of the LCD screen and my bad photoshop to remove the text of the draft email I was typing in the one white window lol).
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Below is the NON-TLDR version lol, if you want more background info: I actually opened this AppleCare ticket up for my new 2023 Mac mini M2 Pro, since this problem still persists on that as well – it was just easier to explain it using my Macbook Pro as the example - which was also where I first experienced this problem on.
I've tried 3x TCL 4K HDR TV's, a Sony, Samsung, and HiSense 4K HDR's TV's too (usually 65-75" models - what my friends/family have - don't think I even know anybody who uses an actual computer monitor anymore -let alone one with HDR). I'm also pretty positive this happened on my LG Ultrafine? 4 or 5K? HDR monitor I had to give back to work a while ago. Tried numerous HDMI certified cables (which work on PS4 HDR and Xbox One HDR perfectly), and would have been using USB-C on the LG I believe. Happens the same if it's straight to my TV, or running through my Denon receiver (which handles HDR and 4K60 properly fyi). Formatted each computer from USB Stick (deleting partition before), so it's NOT a bad OS install.
A similar (or is it the same?) issue seems to be plaguing people since Catalina? I think. And those earlier ones were NOT only about HDR-capable external monitors - just regular external monitors too. Some have it only on HDMI, some (not all, whatsoever) find using USB-C fixes it. Seems to be something about how Mac's are throwing a YPbPr/YCbCr to monitors, when if they used RGBS instead this problem goes away? Key words are always "gray" or "grey" "washed out" "muted colors" etc. Even a post here about faking a EDID to combat a similar issue. It's such a big issue there's posts ALL over discussions.Apple.com (if anybody needs links, I have like ~10+ saved... added up all the posts and the "Me Too" button counts and there's 2,045 people with the same issue!), on reddit as well (even with a friggin GitHub to fix it)!
Also, and I never tried this but MANY reports that if you boot the effected Intel Mac into the Windows bootcamp partition, this problem goes away and all is perfect on the same external monitor... so it is NOT a hardware limitation, it's in the macOS programming somewhere.
One more weird thing is when I take a screenshot (like not with my phone like the pics above, but using command+3), with a version with HDR On, then another HDR Off, the picture in Photoshop (color picker) BOTH read pure white (RGB 255/255/255, Hex #FFFFFFFF), but to my naked eye it's like night and day! Apple of course asked for some video showing this... and with the camera white balancing and/or adjusting brightness for everything I could NOT capture it on film (even with my fancy DSLR)... So I literally broke out my X-Rite Colorimeter and took a white reading (in real time! - filming all this for Apple) with HDR off which was pure white, then once I switched on HDR the white turned to gray... even with having this 'scientific' proof on film... Apple seems to still not get it...
The INTERNAL BUILT-IN SCREEN on my 2018 MacBook Pro 15" has HDR built-in and it's always on (there isn't even an option to turn it off). I can browse a HDR YouTube video in beautiful HDR, then immediately go back to writing a document in Apple Pages program; and the background of Pages is PURE white. I can watch another HDR video then immediately go back into Photoshop and the photo I'm working on has proper colors - everything is nice and vibrant, whites are white. It's beautiful.
BUT, if I plug an external, HDR-10 compliant monitor or 4K TV, to that SAME 2018 MacBook Pro 15", it does NOT work that same way. In Settings > Displays there's now a setting to turn HDR on or off on the external monitor. With HDR OFF every regular program looks like it should, but I can NOT watch HDR content in actual HDR................... When I turn HDR ON I can watch HDR content, but then EVERY OTHER (non-hdr) PROGRAM is muted - whites are gray, colors are not vibrant anymore. I can't believe Apple would cripple the functionality of external monitors this way (people can NOT toggle HDR on and off in settings constantly) - which is why I opened a ticket to attempt to get this fixed. It is completely asinine and unusable as-is.
Anybody have a fix for this? Anybody experiencing the same? Apple says they've NEVER, EVER heard of this issue... so if you do have it PLEASE open a ticket with Apple (you can open a ticket even if you don't have AppleCare, or if your Mac is way past warranty fyi - just as long as you're running the newest macOS Ventura you can open a ticket they told me), and/or report to Apple.com/Feedback.
Here's examples of how whites show-up with HDR on and off (please excuse my bad photo of the LCD screen and my bad photoshop to remove the text of the draft email I was typing in the one white window lol).
_________________________________________
_________________________________________
Below is the NON-TLDR version lol, if you want more background info: I actually opened this AppleCare ticket up for my new 2023 Mac mini M2 Pro, since this problem still persists on that as well – it was just easier to explain it using my Macbook Pro as the example - which was also where I first experienced this problem on.
I've tried 3x TCL 4K HDR TV's, a Sony, Samsung, and HiSense 4K HDR's TV's too (usually 65-75" models - what my friends/family have - don't think I even know anybody who uses an actual computer monitor anymore -let alone one with HDR). I'm also pretty positive this happened on my LG Ultrafine? 4 or 5K? HDR monitor I had to give back to work a while ago. Tried numerous HDMI certified cables (which work on PS4 HDR and Xbox One HDR perfectly), and would have been using USB-C on the LG I believe. Happens the same if it's straight to my TV, or running through my Denon receiver (which handles HDR and 4K60 properly fyi). Formatted each computer from USB Stick (deleting partition before), so it's NOT a bad OS install.
A similar (or is it the same?) issue seems to be plaguing people since Catalina? I think. And those earlier ones were NOT only about HDR-capable external monitors - just regular external monitors too. Some have it only on HDMI, some (not all, whatsoever) find using USB-C fixes it. Seems to be something about how Mac's are throwing a YPbPr/YCbCr to monitors, when if they used RGBS instead this problem goes away? Key words are always "gray" or "grey" "washed out" "muted colors" etc. Even a post here about faking a EDID to combat a similar issue. It's such a big issue there's posts ALL over discussions.Apple.com (if anybody needs links, I have like ~10+ saved... added up all the posts and the "Me Too" button counts and there's 2,045 people with the same issue!), on reddit as well (even with a friggin GitHub to fix it)!
Also, and I never tried this but MANY reports that if you boot the effected Intel Mac into the Windows bootcamp partition, this problem goes away and all is perfect on the same external monitor... so it is NOT a hardware limitation, it's in the macOS programming somewhere.
One more weird thing is when I take a screenshot (like not with my phone like the pics above, but using command+3), with a version with HDR On, then another HDR Off, the picture in Photoshop (color picker) BOTH read pure white (RGB 255/255/255, Hex #FFFFFFFF), but to my naked eye it's like night and day! Apple of course asked for some video showing this... and with the camera white balancing and/or adjusting brightness for everything I could NOT capture it on film (even with my fancy DSLR)... So I literally broke out my X-Rite Colorimeter and took a white reading (in real time! - filming all this for Apple) with HDR off which was pure white, then once I switched on HDR the white turned to gray... even with having this 'scientific' proof on film... Apple seems to still not get it...
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