i MIGHT be getting somwhere
after the anticipation of the await of the quads,.. i hastily ordered my quad roughly around the 22nd or so of october,..as soon as i could,. paid in full by CHEQUE,.. all fine dandy blah blah blah... but this is where it turns sour,.
i get an email saying latest its going to take will be like the 1st of decemeber i thought ok thats cool seen as it hasnt even come out etc.. etc.. and that would be QUITE fast-ish
anyway week has past,.. and im thinking ,.WHERE is my confirmation of payment,,..so i ring apple and ask where this is, they said they need 10-12 days for "finance" to check and clear everything before it appears on thier system,. meanWHIlleeeeeeee... my bank sends me a statment that very week showing the cheque had indeed already CLEARED like 3 days after they recieved so infact everything in apples eyes I have paid in FULL no fuss or anything should be happening..
anyway i get on thier case the next week asking whats going on,. i get the same thing from 2 separate advisers,.. im now starting to think what a ****ing joke this is turning into, technically this is theft!!! after like 15 seperate phone calls i manage to get through to someone who was willling to bloody help me out properly. So she got in contact with the finance department to ask where my cheuqe is?!!? where my CHEQUE IS?!?!?! what the **** is going on here they should KNOW they have MY MONEY! im thinking,... anyway,.. they ask fora few bank details and ask me to fax over some proof of stuff etc.. etc.. all is fine although im feeling VERY weary about it all at this point... from that point it took 2 WEEKS to FIND my cheque and communication was done via phone and email to get to the next point. but 2 weeks is taking the piss, and i was actually on thier case pritty much every day asking whats going on.
they THEN say the cheque was not attatched to a specific order, which means the person who originally took my order ****ed EVERYTHING up
SOOo angry,.. and thefore a NEW order had to be place
i was LIVVID!!! i couldnt BELIEVE the incompetants of it all can you?!
they then asked me if i wanted to carry on with the order having the same equivilant for my order, and i was like **** sake iv waited all this time to get to this stage ofcourse i want it still but in my eyes i should still be getting this on the 1st of december or sooner, clearly this was not going to be the case as it was the 2nd of december by this point! it was THIER fault and is THIER responsibility to correct it. anyway by the time they re-did the order it was the 5th of december
i was like this is not good enough what is going to be done, they ssaid theyd stick it on priority i said i want it before christmas LATEST! or i dont want it at all,.. they said they were confident this will happen. I didnt believe them,.. and especially didnt when i got payment confirmation a few days after ( 1.5 months too late) saying i should expect delivery of the 9th of JANUARY!!! grrr
so pissed off after chatting for hours sorting this all out, they said they would sort out some sort of gift/ gesture of "good will",.. i was like yeh load me up with another 2 GIGs worth of RAM that should do the trick ahha obviosuly not, they said they will discuss this good will offer ONCE its been delivered i was like what ever just give me my bloody mac.
anyway iv been waiting ever since expecting january 9th earlist.
but tonight i got an email saying its been dispatched and will arrive within 6-7 working days,.. which in this case would be...next friday latest.. which would NOT be before christmas but none the less better than 9th january.
But really my real queary IS how early can i expect this,.. bare in mind im in LONDON, england and its shipping via Kuhne & Nagel Spedition s.a r + Flextronics c/o Express Cargo ,... what EVER that means?!?!?!!?!?!?!?
if anyone could shed some light on this that would be marvellous the service is unavailable right now so nothing is tracked as of YET,.. er yeh so a few questions
and ALSO what do you think after all this HASSLE and cost and EFFORT do you think i diserve,... "good will gesture" wise??? what do you think i should be entitled too,..bare in mind the cost/effort/time and the stature of this machine and INITIAL effort i put in to buy it as soon as possible to make sure i got it early in first batch rather than a week later and with the second/third ship etc.. its ALL thier FAULT!! i labbelled my cheque correctly everything and they had NO faults with the money or clearance as i said it cleared straight away,..
all i can say is, theyr quick to take my money but the service was to thee equivilant of a middle age pesant food carriage ordered in england delivered on the mooon, with as much technology and customer support as a cat would get if they rung them up,.
as you can tell im angry or WAS not so much now as i can see some light,.. can ANYONE further and widen the gap so i can see some more light
cheeers ladies n gents
