They're sending me an advanced replacement from the Apple online store. Brand new model. Should be here in a week or so.
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Hissing iPhone 7 Replacement Joy
- Thread starter shez
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They're sending me an advanced replacement from the Apple online store. Brand new model. Should be here in a week or so.
The 7 is so new, surely it's within 90 days, or normal consumer protection. Regardless where you buy it?
Yeah, make sure you get a 'new' phone and not a refurbished model.
If only we were rich enough to just spend money on apple.com directly, rather than having to go through these terrible telecom providers.
Its from Mediamarkt, not sure but I guess its only EU retailer. Yep, refurbished thats what Im affraid of... Its like no way to check it, when it comes without box. If they say its new you just simply trust them. But after a year when you resell it to someone, lets say the client will definitely check the serial number with this 'new' model and for him/her its obvious thats the refurbished model. Thats what Im concerned about. Im a bit dissapointed they cannot give me just boxed never opened model.
Go to apple and replace it for a referbished model if you are not happy. I've sold lots of phones and not once has someone checked the serial. And if they do just explain the situation. Everyone know now a days how apples warranty works. And also a referbished phone is not something they took from the dumpster and into a box. It goes through the same tests as a new phone. The shell and battery is usually new.
Funny thing is.. I hear it while video recording FROM the video.. BUT can't hear it when I RECORD and PLACE it near my
Ear on the back...
It's so strange was my first replacement... the second one had coil noise etc..
Oh and my
Jet black plus has the irregularity like the paint machine skipped a few fills on the edges in certain light :0
Ear on the back...
It's so strange was my first replacement... the second one had coil noise etc..
Oh and my
Jet black plus has the irregularity like the paint machine skipped a few fills on the edges in certain light :0
Pretty sure it's not hissing then on this phone. There is talk of the Mics being really sensitive.
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Yeah cause it just makes the EEEEEEEEE but my first replacement genuinely did noise on the back of the phone.
ok guys, this is what Im talking about. Surprisingly its quieter when playing on pc, anyway you gonna hear it and check whether your has the same issue. Good luck.
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Unfortunately my wife's phone had hissing/crackling coming from the back of the phone. We have an Apple Store about half hour away so we went into there to get a replacement. Her phone is the iPhone 7+ 32GB Rose Gold. We went in and the Apple Store tech support check in guy pretended like he had never heard of this. Maybe he hadn't, I don't know. So we went and sat down with a helper guy and he also had "never heard of this before". He also seemed quite fake. I want you to know, I have owned 3 different iPad's and 6, 6+, 6S+, and now 7+ and only the 7+ has this noise.
Anyways, the Apple tech guy went to the back room and had to call Apple tech support because he didn't know what to do. Apparently its an "emerging issue" he said but Apple has no instructions on what to do with it yet. So he just replaced her phone. Well, the new one, albeit slightly quieter, has the same issue!
Also while in the Apple Store waiting for the guy when he was in the backroom I went and listened to a couple iPhones on the display. It wasn't very busy so it was quiet enough and I heard it on a few of the 7's and more of the 7+'s but not all of them. Some were pretty loud too since I was in a store mind you and I couldn't hear my wife's so that pretty loud. I thought hers was loud but man.. In addition, I asked a person next to me, who I saw had a 7+, who was getting his macbook fixed or something, if he had any noises but he said he had a slight sound but not very loud so he didn't think anything of it.
I get my matte black 7+ 128gb on Monday. I guess we will see what that about.
Anyways, the Apple tech guy went to the back room and had to call Apple tech support because he didn't know what to do. Apparently its an "emerging issue" he said but Apple has no instructions on what to do with it yet. So he just replaced her phone. Well, the new one, albeit slightly quieter, has the same issue!
Also while in the Apple Store waiting for the guy when he was in the backroom I went and listened to a couple iPhones on the display. It wasn't very busy so it was quiet enough and I heard it on a few of the 7's and more of the 7+'s but not all of them. Some were pretty loud too since I was in a store mind you and I couldn't hear my wife's so that pretty loud. I thought hers was loud but man.. In addition, I asked a person next to me, who I saw had a 7+, who was getting his macbook fixed or something, if he had any noises but he said he had a slight sound but not very loud so he didn't think anything of it.
I get my matte black 7+ 128gb on Monday. I guess we will see what that about.
Was it a new replacement?
I was told to take my iPhone to the closest apple store. How were you able to request a replacement over chat? Did you ask for a replacement directly or wait for them to offer it?
I ended up going to the Apple Store and got a replacement that still has the issue. I'm tempted to return it and go get a Google Pixel XL.
LOL This is exactly what I could end up doing. I haven't decided to try to replace this first 7+.
Came to this thread to see if experiences of replacements are the same. So far it's 50/50 in here?
Right now, I am debating just staying with iPhone 6s Plus or Pixel XL... the iPhone 7 plus just doesn't check enough boxes to warrant the upgrade for me yet. The forums talking about this hissing and creaking are enough for me to stay away from this iteration.
I had Apple care for my iPhone 6 had phone replaced a few times over 2 years. Each phone was replaced with brand new phone. Tech said Apple doesn't bother with the phones that they swapped out they sell them to 3rd party. Hope this helps.
Need to chime in. I took a chance and decided to swap out my Jet Black 7 for Jet Black 7 Plus last night at the Apple Store. I knew I was risking the LTE issue and hissing. My unit is from week 41 (10/10-10/16). I can confirm that I have no LTE issues (iOS 10.0.2 & VZ Carrier 25.1) and no hissing. Phone is silent and works as it should. Either I got really lucky, or the problem was fixed behind closed doors. Looking very promising for others.
Or you can't hear frequencies in the range of the hissing.
My previous 7 Plus hissed and crackled. I've put my ear to the back camera lens several times, including during a speed test. Silent. It is possible that there are frequencies I cannot hear, but if I can't hear them, there's no issue. Lol.
My brothers not a tech person or an enthusiast. Yet the loud hissing of his phone was very annoying. Especially since he has acute hearing. Now on his third replacement, it seems that the majority of phones do it, so he's got his listed on eBay and a few others so as to sell it and switch back to Android.
No luck for me. I am on my 3rd replacement and my phone is still hissing. What's even worse is that the replacement that just arrived to me last night was hissing louder.
I am already frustrated. Any idea if this is only for the Matte Black iPhone? Thanks!