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How can I contact Apple Head Office?

act1980

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!:(
 
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B

beeinformed

macrumors 6502
Jun 30, 2010
369
6
When you call Apple corporate headquarters at "408-996-1010", try asking for "Apple Executive Customer Service" department and I hope you get positive results!
 
A

AFDoc

Suspended
Jun 29, 2012
2,864
629
Colorado Springs USA for now
act1980 said:
I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!:(
Click to expand...

Maybe your expectations are a bit to high and you're simply not satisfied with the answers you're receiving. Bold portion above is the reason I believe this. Maybe take the time to explain your issue?
 
I

ihonda

Suspended
Sep 17, 2009
1,848
195
I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.
 
BFizzzle

BFizzzle

macrumors 68020
May 31, 2010
2,443
0
Austin TX
Mr.C said:
I was wondering the same thing as he was no longer with us by that time.
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well im sure his company emails are forwarded to tim/his staff


as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.
 
M

Mr.C

macrumors 603
Apr 3, 2011
5,529
1,523
London, UK.
BFizzzle said:
well im sure his company emails are forwarded to tim/his staff


as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.
Click to expand...

Maybe so but if you're going to email Tim Cook anyway what's the point of emailing Steve Jobs as well.
 
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ihonda

Suspended
Sep 17, 2009
1,848
195
steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.
 
act1980

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
Thanks for all the feedback guys!

I will definitely send Tim an email!:)
 
act1980

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!!:)
 
tymaster50

tymaster50

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Oct 3, 2012
2,833
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Oregon
I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
 
T

Tharian

macrumors regular
Apr 24, 2009
132
2
tymaster50 said:
I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
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People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d
 
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stevelam

macrumors 65816
Nov 4, 2010
1,215
3
ihonda said:
steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.
Click to expand...

You needed someone fired on the spot? So pathetic.
 
tymaster50

tymaster50

Suspended
Oct 3, 2012
2,833
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Oregon
Tharian said:
People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d
Click to expand...

Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"
 
D

Deasnutz

macrumors 6502
Jun 9, 2011
268
62
tymaster50 said:
Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"
Click to expand...

You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"
 
tymaster50

tymaster50

Suspended
Oct 3, 2012
2,833
58
Oregon
Deasnutz said:
You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"
Click to expand...

I know if someone emailed me over them not liking the answer one of my employees told me I would just immediately delete it. I would have bigger problems than "oh I had an issue and the people weren't completely understanding they need to be fired"
 
act1980

act1980

macrumors regular
Original poster
Apr 18, 2010
169
3
I was advised by several members of staff in various stores to send an email to Tim.

Just because I am not going into detail about my issues doesn't mean that people should assume that it's not important enough to email head office.

People shouldn't be so quick to assume and judge situations they know nothing about.
 
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