My day job is in customer service for an online marketplace, so lots of emails/live chat on Freshdesk/gmail, Slack and emails again for company comms, and a whole bunch of Google docs and sheets that I’m either adding data to or pulling info from, pretty much constantly. The store backend is all web-based (Mirakl/Magento for the interested), some of which can only be accessed via VPN. Obsidian is always open with a big ol running file of notes and things I need quick access to (you only hit “send” on some partially completed multi paragraph thing with codes and special URLS without meaning to a couple times before you start getting that stuff ready not in a text field on a web page).
In terms of setup, the iPad “lives” below/to the side of my main screen, magneted to one of those VESA mount laptop trays, with that and my monitor attached to the same desk mounted pole thingy. I’ve got a Magic Trackpad paired to the ipad, and my keyboard (Keychron K2) can be switched between devices in about a second when needed.
A lot of the time the ipad is just sat there almost in split screen with Slack on one half and a portal into our “waiting/unassigned” chat queue so I can keep an eye on them if they’re racking up, and for any new messages in slack.
Handy for checking on google sheets too to view rotas/other info without cluttering up my main screen or sorting through a million tabs to find the one I’m after.
I don’t have a webcam hooked up to my main computer, so it gets used for all our video calls too, camera’s decent, I can chip away at work stuff at the same time, and the background replacement thing is pretty handy/fun, especially when your wife has an aversion to throwing things out and sometimes there’s a pile of “to sort out” behind me.
It’s saved my butt a few times too when the VPN client we use has pooped the bed on the desktop. There’s an iOS version too, so I’ve been able to use that to get to the stuff that’s locked behind that.
At a push, I could do my entire job from it, as 95% of it is in a browser anyway. The only things I’d really miss are proper TextExpander support, and to a lesser degree, Raycast’s clipboard history thing.