Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
How many devices did you return or replace because of a problem so far?
- Thread starter emraha06
- Start date
-
- Tags
- macbook replacement return
- Sort by reaction score
Failed hard drive on original MacBook Air (could barely tell, it was so slow anyways…) after five days.
Not bad for over twenty years and countless (due to my not paying attention not my infinite wealth…) Apple devices.
Oh, also spilled a pint majestically into my 17” MacBook Pro. It turned itself off… and a few days later I revived it. Smelled of beer whenever it heated up, otherwise no problem until death of old age…
Not bad for over twenty years and countless (due to my not paying attention not my infinite wealth…) Apple devices.
Oh, also spilled a pint majestically into my 17” MacBook Pro. It turned itself off… and a few days later I revived it. Smelled of beer whenever it heated up, otherwise no problem until death of old age…
I got my first Mac in 1996, the Macintosh Performa 6205CD. Since then, a Performa 6500/275, Power Mac G4/450, and several iMacs up to my current Intel i9 iMac. I have purchased many laptops, watches, iPhones, iPads, iPods, AirPods & accessories........ I have never in all these years had any reason to return anything purchased from Apple. I hope the streak continues!!
I’m going all the way back to 1984 Here. Only one. iPhone 5S. Brand new, few days later screen had a purple blob on the screen. Store replaced it when i brought it in. I can’t think of any other device I’ve returned or replace due to manufacturer hardware defect. Correction my TAM it was buzzing. Apple sent me a return box specially designed for it. Then Apple shipped me a brand spanking new one instead. No buzz sound at all. I retired it and boxed it away. I have double accessories that came with it.
Last edited:
That’s actually a feature I might pay a few bucks for. 🤣
Never returned any of my many Apple devices. Have had several repaired: 2016 15" MBP battery swelled and was replaced, iPhone 5 had a speck of dust inside the camera lens so I had Apple fix it under AppleCare, 2014 27" iMac hard drive failed and got it repaired by a 3rd party AASP. Still need to get our 2020 iMac fixed, it randomly restarts especially when working hard. Suspect it's a power supply issue from what I've heard of others with similar issues. AC+ active for a few more months so I've got time, and it's been replaced with a Studio + Studio Display anyway so not dependent on it for daily use.
I had to get warranty service for my first gen iPad a few months after release because the speaker stopped working properly. Oh, and I’ve had the AirPods Max condensation issue kill off a few pairs of AirPods Max during the warranty period (and once outside of the warranty period, necessitating a new purchase). That said, I think I’ve finally solved that issue by only using the AirPods Max indoors and using a pair of 2nd gen AirPods Pro outdoors instead. Of course, I cringe whenever I see people using the Maxes outdoors or on the subway, especially during summer, because it’s only a matter of time until the condensation issue hits them.
Other than that, though, I’ve had to had a few extended warranty product repairs, mostly bulging batteries but also case repairs back in the day of the white polycarbonate MacBooks. Those things looked great, but, boy did the plastic discolor and chip!
Edit: I’ve never returned anything, though (Apple or otherwise). I’ve never really experienced buyer’s remorse over anything, with the possible exception of a few pieces of furniture that ended up being less comfortable and useful than they looked or a couple of items related to hobbies I was exploring that I ended up not sticking with. Maybe it’s because I tend to do research when buying anything big ticket and wait until I can pay out of pocket? (Which means that I’ve already darn well made up my mind to buy the item before I press the buy button online.)
Other than that, though, I’ve had to had a few extended warranty product repairs, mostly bulging batteries but also case repairs back in the day of the white polycarbonate MacBooks. Those things looked great, but, boy did the plastic discolor and chip!
Edit: I’ve never returned anything, though (Apple or otherwise). I’ve never really experienced buyer’s remorse over anything, with the possible exception of a few pieces of furniture that ended up being less comfortable and useful than they looked or a couple of items related to hobbies I was exploring that I ended up not sticking with. Maybe it’s because I tend to do research when buying anything big ticket and wait until I can pay out of pocket? (Which means that I’ve already darn well made up my mind to buy the item before I press the buy button online.)
Last edited:
iPhone 4, 2011, lock button failed.
iPhone 5, 2013, earpiece speaker stopped working.
That's pretty much it. I've had a very reliable experience with Apple products, to the point where I don't buy AppleCare anymore because I'd end up spending more money on AC than I would on just regular repairs.
I think both of the above failures even happened within the 1 year warranty period so I wouldn't have needed AppleCare for them either.
iPhone 5, 2013, earpiece speaker stopped working.
That's pretty much it. I've had a very reliable experience with Apple products, to the point where I don't buy AppleCare anymore because I'd end up spending more money on AC than I would on just regular repairs.
I think both of the above failures even happened within the 1 year warranty period so I wouldn't have needed AppleCare for them either.
While I haven't had anything replaced, my wife has replaced silicone cases in the past when they began to peel. Although you may not consider cases as devices.
Since my first Apple devices in 1999-ish, I've only returned original iPad. Should have also returned the iPad 4 - it just collected dust and was dumped a year later.
I may have returned a cable or accessory at some point - dont remember.
I may have returned a cable or accessory at some point - dont remember.
Been buying macs all my life, my parents had a Mac Classic. All worked great out of the box. I do recall my iMac needed a new logic board, but was replaced under warranty.
I have had a total of 3 devices replaced. 2 were my fault and luckily had AppleCare+. The one that was not my fault was my iPhone 3G replacement. The phone turned itself off and would not restart. o2 were great at the time and replaced my 8gb for a 16gb model!.
Straight from the factory issues? Only 1 - my launch day preordered green 11 Plus had a scratch and chuck out of the screen underneath the plastic from the factory.
Was a real piss off because I’d gotten up early and pre-ordered and gotten a launch day delivery, and didn’t get the replacement device until October because of backlog.
Was a real piss off because I’d gotten up early and pre-ordered and gotten a launch day delivery, and didn’t get the replacement device until October because of backlog.
The ibook G4 was such an epic machine. When that thing got a 1GHZ G4 processor I told the heavens it was the last machine id ever need
I also got the Mac 128k then the 512, Mac+, also 2 other Forgot the names, then 3 more including a 2010 laptop an iMac, 2017 MP Pro and an M1 Air. 7 iPhones 2 Apple Watches. oh yea 2 Apple printers an ImageWriter and the original laser writer. All worked great. One repair on the keyboard of the 2017 MB pro.
Honestly, if I named EVERY SINGLE Apple product that I've owned that has either been mailed in or has gone to the Genius Bar for more than merely a diagnostics check-up, we'd be here for a LOOOOOOOOONG time.
What I'll name instead are the devices that I've had to get Customer Relations involved in due to a high volume of repeat repairs:
MacBook (13-inch, Late 2006)
iPad Air (First Generation, Wi-Fi Only)
iPad Air 2 (Wi-Fi Only)
What I'll name instead are the devices that I've had to get Customer Relations involved in due to a high volume of repeat repairs:
MacBook (13-inch, Late 2006)
iPad Air (First Generation, Wi-Fi Only)
iPad Air 2 (Wi-Fi Only)
Honest and sincere question: if you've had that much trouble with Apple devices, why do you continue to buy and use them? (Not looking to pick a fight, I really want to know.)