The perception that the number of people going to a forum to complain about something becomes some sort of measuring device for tech issues has to be reassessed. I've known plenty of people who are beginner to average users who after talking to them about some iPhone glitch or bug issue many times will agree and add to the conversation. No, these people don't know about or would ever visit a forum to ask or complain about things. But just because they didn't doesn't mean they don't experience the same things as those who did.
For instance a lot of my friends complained a lot about the change from iOS6 to 7 regarding the brightness, the fonts, the starkness, etc. These were not hard core users or designers, but what they would say to me was very similar to what was said in forums where "only the complainers come". For the most part these people have no time to worry about the things that bothered them or find a way to discuss them. They go about their lives wondering (or bitching!) about the quirky things and just accept them as how an iPhone works.
Because something is mentioned (or complained about) on a forum could have no bearing on how widespread that issue might be, it's just that some people have decided to talk about it and others have not.
The point I was making is that hardly anyone goes to a forum to post praise. There are a lot of people who "lurk" on forums and don't post or even have an account. So all anyone sees is the negative and quickly assume that the software is trash. If it was trash and a total flop there would be a hell of a lot more out of the hundreds of million iPhones being complained about than just the few hundred on a forum.
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