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How many of you that replaced your 4850 iMacs are still freezing up?
- Thread starter WizardHunt
- Start date
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No, I don't hear anything loud at all. I don't even hear my drive to tell you the truth. My drive is very quiet.
I don't know is a USB dongle would or would not be safe (it probably is safe), but I am personally using one of these:
http://www.google.com/search?client=safari&rls=en-us&q=WGA54G&ie=UTF-8&oe=UTF-8
This connects to your iMac via Ethernet, and then it puts you on your wireless network. As far as your iMac is concerned, it is just like being connected by ethernet. So this is working for me personally.
...UNTIL
I migration assisted my original freezing imac contents over to the replacement and now both freeze as soon as I boot them up!!
I get about 30 seconds of use before BOTH freeze!!
call to apple to get my 3rd!!!!!! built / delivered
...maybe your second was fine and what ever was wrong with the first one infected the second one
you've found the first iMac virus...
Ok just to let everyone know. I also e-mailed Tim Cook. I did this today in the morning. I got a phone call appx 4 hours later. To me that was a fast response. I talked with a Lady from their executive offices in Texas. She was extremely helpful. She verified with me that Apple is aware of the problem and they are working on a fix at present time. She could not tell me when the fix will be out only that it is in the works.
She did assure me that if this problem is not fixed with the software or firmware fix that I still would be able to exchange my iMac no matter the time frame. She took the 14 day limit off my account. She also offered a high level Tech Support Analyst and they will call me to work through some tests and gather some data from my iMac. I am willing to do that so they will call me tomorrow.
I will let you know the results. For those of you who do not know who Tim Cook is, he is the Chief Operating Officer and current acting Chief Executive Officer of Apple Inc. It was from his Team in Texas who contacted me.
I am now more confident that Apple will fix this and do it asap. So in my opinion we should not be sending back our machines unless there is really something wrong as the fix is on it's way. I will not be sending my iMac in for replacement unless the fix that they come out with does not fix it. Until then I am confident that Apple will take care of our problems with the iMacs freezing up. So don't worry everyone. Keep cool.
She did assure me that if this problem is not fixed with the software or firmware fix that I still would be able to exchange my iMac no matter the time frame. She took the 14 day limit off my account. She also offered a high level Tech Support Analyst and they will call me to work through some tests and gather some data from my iMac. I am willing to do that so they will call me tomorrow.
I will let you know the results. For those of you who do not know who Tim Cook is, he is the Chief Operating Officer and current acting Chief Executive Officer of Apple Inc. It was from his Team in Texas who contacted me.
I am now more confident that Apple will fix this and do it asap. So in my opinion we should not be sending back our machines unless there is really something wrong as the fix is on it's way. I will not be sending my iMac in for replacement unless the fix that they come out with does not fix it. Until then I am confident that Apple will take care of our problems with the iMacs freezing up. So don't worry everyone. Keep cool.
On my side...I'm so disappointed with the Italian customer support...I told them about freeze and HDD noise. They told me to perform some test (the reset of PRAM and so on..)...I said that I don't want to test it anymore because this is a KNOWN issue...and I have already performed all the test (during the conversation I told him also...that I don't have time to be a beta-tester for them).
I was told that, at present, they don't have any communication from Apple about this issue...and they suggest to bring the iMac to an official tech support.
I told them...that I don't want that they repair a 1 DAY OLD iMac..if the tech support will find some problem I want to change it with a new one....
...and I'm going to ask for a new replacement until somebody of the Apple customer support will tell me: "yes, there is a problem that we know and we are going to fix"...as you (and a lot of people here in this forum) were told.
Soooo disappointed...
Ciao
Fabio
PS. Sorry for my english mistakes...as you probably understand...English is not my first language
Ok to catch you up to date. I emailed Tim Cook, the acting CEO of Apple while Steve Jobs is taking some time off. I got a phone call from his team. They had a High Level Tech Support Specialist contact me today and they gave me a program to capture my logs to trace why my freezes have been happening. They are putting a High Priority on it and I should know something within 24-48 hours. I will relay the findings here.
I did ask her a few questions regarding fan control, I see on this site that some of you are installing smc and other software and making your fans go faster to cool down the temperatures. She told me that it is not recommended that you do this, and that is because it will make your fan not last as long as it should for one thing. That alone is good enough for me. I did install istat to monitor some readings. She said that is ok, but they are not 100% accurate. But they will give you some idea of what is going on.
Also did you know that on your 2nd DVD install disk where applications is on there is a Hardware Test program. The instructions on how to use it is on the disk. You can try that if you like. Mine passed ok.
According to this Tech Support Specialist, the Apple Engineers do not have enough data yet and needs to collect as much as they can to figure out the program. So from that I think this will not be a quick fix. We are probably looking at least a month at the earliest to see a fix on this and maybe longer.
This of course is only my opinion and I could be way off. If you get a chance, call your Apple Tech support and tell them that you want to discuss with a High Level Tech Support Agent and give them your logs for the engineers to look over. The more logs they have to review the faster this fix will come. The program they use to capture the logs is called CaptureData81.
It will capture only the crash logs and make a DMG file in which you will upload to send by email back to the Support Agent. If you want a faster fix, then do this today. Contact Apple Support and tell them that you want the CaptureData81 program and that you want to give them your logs for the Apple Engineers to review. The more logs they have the faster we will get rid of these lockups. Hope this helps.
Sorry to repeat myself on these threads but I wanted to make sure more people see this and take action so we can get the fix faster.
I did ask her a few questions regarding fan control, I see on this site that some of you are installing smc and other software and making your fans go faster to cool down the temperatures. She told me that it is not recommended that you do this, and that is because it will make your fan not last as long as it should for one thing. That alone is good enough for me. I did install istat to monitor some readings. She said that is ok, but they are not 100% accurate. But they will give you some idea of what is going on.
Also did you know that on your 2nd DVD install disk where applications is on there is a Hardware Test program. The instructions on how to use it is on the disk. You can try that if you like. Mine passed ok.
According to this Tech Support Specialist, the Apple Engineers do not have enough data yet and needs to collect as much as they can to figure out the program. So from that I think this will not be a quick fix. We are probably looking at least a month at the earliest to see a fix on this and maybe longer.
This of course is only my opinion and I could be way off. If you get a chance, call your Apple Tech support and tell them that you want to discuss with a High Level Tech Support Agent and give them your logs for the engineers to look over. The more logs they have to review the faster this fix will come. The program they use to capture the logs is called CaptureData81.
It will capture only the crash logs and make a DMG file in which you will upload to send by email back to the Support Agent. If you want a faster fix, then do this today. Contact Apple Support and tell them that you want the CaptureData81 program and that you want to give them your logs for the Apple Engineers to review. The more logs they have the faster we will get rid of these lockups. Hope this helps.
Sorry to repeat myself on these threads but I wanted to make sure more people see this and take action so we can get the fix faster.
Imac 24 3.06 1tb with ati 4850, wireless keyboard and mouse with no freezes. I've received it 2 days ago. Wifi on, bluetooth on. I'm using firefox all the time, itunes, hd trailers from apple and no freezes. I've even played in Enemy territory Quake wars (don't have any other games).