Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

sdfox7

macrumors demi-god
Jan 30, 2022
292
181
USA
Back in January 2022, my iPad Air 2 was below 80%, I made an appointment at the Genius Bar website. I received an identical replacement at the Apple Store that appeared to be brand new, two days later. $99 + tax

The iPad Air 2 no longer receives major iOS updates, but this link still lets you schedule it for battery repairs.

https://support.apple.com/ipad/repair

Screen Shot 2023-06-26 at 8.44.44 PM.png


Screen Shot 2023-06-26 at 8.37.10 PM.png
 

FeliApple

macrumors 68040
Apr 8, 2015
3,684
2,088
Back in January 2022, my iPad Air 2 was below 80%, I made an appointment at the Genius Bar website. I received an identical replacement at the Apple Store that appeared to be brand new, two days later. $99 + tax

The iPad Air 2 no longer receives major iOS updates, but this link still lets you schedule it for battery repairs.

https://support.apple.com/ipad/repair

View attachment 2223980

View attachment 2223977
Do you remember your Coconut health and cycles at the time of replacement?
 

EmlynDewar

macrumors regular
Aug 17, 2011
175
96
Chengdu, China
Some conflicting information in this thread, but it's something I'm interested in as my battery isn't lasting quite as long as it used to on my 2018 12". I use it every day, so it's had a good number of cycles.
Do they just replace the front/battery, or do they replace the whole device? Mine has some engraving on the back, so it'd be strange if they just replaced it. Would be quite good for re-sale though... :D
 

FeliApple

macrumors 68040
Apr 8, 2015
3,684
2,088
Some conflicting information in this thread, but it's something I'm interested in as my battery isn't lasting quite as long as it used to on my 2018 12". I use it every day, so it's had a good number of cycles.
Do they just replace the front/battery, or do they replace the whole device? Mine has some engraving on the back, so it'd be strange if they just replaced it. Would be quite good for re-sale though... :D
They replace the whole device, but I don’t think a 3rd-gen iPad Pro would qualify. It needs to be below 80% on Apple’s diagnostics, which show significantly higher health numbers than third-party apps.

People have stated that nearly 10-year-old iPads like the Air 2 with pretty heavy use barely qualify. Again, it’s almost completely certain that a 3rd-gen iPad Pro wouldn’t qualify, regardless of usage. You’d probably have to be the heaviest user ever.

You may check battery health and cycles on apps like Coconut Battery if you can do that. It provides a good base level assessment, and you’d probably need to add at least anywhere between 10-15% to whatever that health number states, if not more. People have stated that even some 60% Coconut health iPads don’t qualify. It’s very stringent.
 

okkibs

macrumors 65816
Sep 17, 2022
1,070
1,005
It’s very stringent.
That's one way of putting it, I'd say it's at best not very transparent how Apple comes up with wildly different capacity estimates and I actually think their tools are incorrect and coconutbattery is correct: Not sure if this counts as evidence, but I have now seen multiple Macbooks, for example this one I am typing on right now, that's over a year old, over 100 cycles so moderate use, and is down to 97%. However what Apple's own system preferences spit out is still 100% and has been since day 1. Nobody can convince me that a battery after more than a year has no degradation whatsoever.

And it's not like tools such as coconutbattery just make something up, they take directly what MacOS itself reports over the command line: ioreg -l -w0 results in "DesignCapacity" = 6075 and "AppleRawMaxCapacity" = 5931. If the design capacity is higher than the current maximum then the end results must be less than 100%. In this case it would be 97.6%...which is exactly what coconutbattery shows.

On iPhones it does seem to be correct, at least from what my iPhones show, it's actually identical with coconutbattery there. So at least there's no discrepancy. Yet on iPads it's again totally intransparent at best since there is no internal value you can read out. Apple just decided not to give us any battery health info at all, even though they do it on the iPhone. What could possibly be the reason other than the fact that it's literally impossible to get an iPad battery replacement even if you already notice reduced battery life?

I am sure Apple isn't outright lying when they do the iPad battery check in the store, but the basis for calculation is unknown, they just produce a number above 80% out of thin air and there is no way to challenge it. The iPad batteries are rated for 1000 cycles, I charge mine daily, sometimes twice daily, which should mean that after about 2-3 years the battery will be at the end of its lifetime. I'll be interested to see what they end up telling me, good as new?
 

EmlynDewar

macrumors regular
Aug 17, 2011
175
96
Chengdu, China
I imagine they don’t want to replace the battery for the reasonable price offered online. Better to let the product go "legacy" and get a customer buying a completely new device.
Perhaps a cynical way to look at it, but I have no desire to change my iPad, I just want the battery life back to what it used to be.
 

Chairman.Jobbie

macrumors 6502a
Original poster
Sep 9, 2011
501
200
Shortened version. I got my iPad battery checked over Apple support messages. where they do the diagnostics on the iPad remotely. They said :

"The device have shown no faults in the battery including the whole system. It shows here that your Peak Performance is normal as well as performance management. A normal battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles when operating under normal conditions. And your cycle count is 1226, and maximum capacity is still 87%.

The battery does not need service as it is still at 87% maximum capacity. If it reached 79% that's the time we advised customer to change or get their battery for service.

Yes, it is still safe and usable at 1226 charging cycles.


We can also set you up a service for battery service if you'd prefer changing it. We are just here to remind users that battery can retain up to 80%

Cost: it may vary but it is estimated to 129GBP + applicable taxes"

I think £380 to get a replacement iPad assuming there is something wrong with yours as I was quoted that first before I questioned why so much.

I won't be doing it yet but I'll have think. Good to know battery percentage after 5 years. I'm guessing im offered the service as its over 1000 charges despite having 87% still?
 
Last edited:

EmlynDewar

macrumors regular
Aug 17, 2011
175
96
Chengdu, China
I'll wait until the end of the year to give it more cycles, and give it a go. Worst they can say is "no"... :D
Used to leave the pen permanently attached, as I quite like the pen. Found the battery life was reduced a bit with this on. Even turn off bluetooth when I can now...
 

hex_Edinburgh

macrumors newbie
Mar 25, 2022
24
9
I don't think you would get a refurbished iPad Pro for £129 either. There's plenty independent repair stores that would replace your iPad battery without replacing the whole iPad. It will not only be cheaper it will also be more sustainable and available for any iPad model, recent or vintage : https://hexcs.com/tabletrepairs/apple-ipad-repairs/ it costs around £89 .Luckily there's no battery message when you replace it ( like it happens with iPhones ).
 

FeliApple

macrumors 68040
Apr 8, 2015
3,684
2,088
That's one way of putting it, I'd say it's at best not very transparent how Apple comes up with wildly different capacity estimates and I actually think their tools are incorrect and coconutbattery is correct: Not sure if this counts as evidence, but I have now seen multiple Macbooks, for example this one I am typing on right now, that's over a year old, over 100 cycles so moderate use, and is down to 97%. However what Apple's own system preferences spit out is still 100% and has been since day 1. Nobody can convince me that a battery after more than a year has no degradation whatsoever.
Like I said on an iPhone thread discussing this, I think that battery health is just a number and the only thing that matters is battery life. I don’t think that whether an iPad shows 50% health or 100% is too important, that’s just a number. Why do I bring this up? Because most times there’s no correlation. I’ve seen some iPads drop in battery health extremely quickly, with no battery life degradation. In fact, I created a thread many years ago, asking what could the reason be for iPads not reaching battery specifications. I haven’t seen an iPad reach 1000 cycles with 80% health, most of them drop far quicker than that.

For example, I’ve seen an iPad Air 3 with 310 cycles and 85% health. My own 9.7-inch iPad Pro had 85% health with 454 cycles right before being forced out of iOS 9 into iOS 12 in 2019. Original iOS version, no significant battery life drop, regardless of health.

Some online results show some 10.5-inch iPad Pros in the mid 70s after 300 cycles. While some of these models have very poor battery life, I am absolutely certain that the reason is iPadOS 16, not battery capacity. Even if they were allowed to be replaced, battery life would still be atrocious.

While Apple’s numbers almost always sound too good to be true, Coconut’s numbers are oftentimes too pessimistic.

I’ve always stated that the only relevant number for battery life on iPads (which is ultimately the only thing that matters) is the iOS version.

I still haven’t been able to ascertain whether an iPad’s screen-on time drops if all conditions are properly met. It’s something I’d like to know: make the only variable battery health. Leave it on the same original iOS version forever, and use it heavily for years. What would battery life be? Would it eventually decrease? Would battery health eventually matter enough so as to affect an iPad (with its large battery) on an original iOS version? Based on experience, I think that the answer is “if it does affect it eventually, it requires too much usage for it to matter”, but I haven’t been able to determine whether that hypothesis is correct.

My 9.7-inch iPad Pro is nearly 7 years old, but I’m not a heavy enough user, and to top it off, it has been forced into iOS 12, so while I know what was its battery life right after being forced and I can assess it based off of that, I’d still have the question mark: would iOS 9 be better? (This is obviously after far more usage than what I’ve put it through so far).

And it's not like tools such as coconutbattery just make something up, they take directly what MacOS itself reports over the command line: ioreg -l -w0 results in "DesignCapacity" = 6075 and "AppleRawMaxCapacity" = 5931. If the design capacity is higher than the current maximum then the end results must be less than 100%. In this case it would be 97.6%...which is exactly what coconutbattery shows.

On iPhones it does seem to be correct, at least from what my iPhones show, it's actually identical with coconutbattery there. So at least there's no discrepancy. Yet on iPads it's again totally intransparent at best since there is no internal value you can read out. Apple just decided not to give us any battery health info at all, even though they do it on the iPhone. What could possibly be the reason other than the fact that it's literally impossible to get an iPad battery replacement even if you already notice reduced battery life?

I am sure Apple isn't outright lying when they do the iPad battery check in the store, but the basis for calculation is unknown, they just produce a number above 80% out of thin air and there is no way to challenge it. The iPad batteries are rated for 1000 cycles, I charge mine daily, sometimes twice daily, which should mean that after about 2-3 years the battery will be at the end of its lifetime. I'll be interested to see what they end up telling me, good as new?
I think it’s more stringent because they replace the whole device. They can’t give them away like candy. Batteries are replaced a lot on iPhones, and I guess they think “we can’t have that with whole iPads”. I’m not typically a “conspiracy-minded” person, but then your point remains: I can confirm that Coconut matches battery health on iPhones, whereas it’s 9% higher on my 9.7-inch iPad Pro (84 vs 93%).

iPads are far more resilient, but then again, as updates obliterate them now (at least as far as the oldest supported iPads on iPadOS 16), people naturally gravitate to the “solution” they find on iPhones: a battery replacement.

But yeah, they do produce a number out of thin air, and it’s annoying to those who see their iPad’s battery life fall of a cliff. Now, then again... do they help? They’re so rare that we don’t have many data points. We know that on iPhones, if they have been severely updated and battery life is poor enough, battery life is unusable. Replacing the battery helps a little, but it’s nowhere close to original iOS versions. Now, on iPads... I don’t know. I know people have severe complaints about the oldest supported iPads on iPadOS 16, like I said, but does replacing the battery help? Nobody says they were able to replace it.

I don’t know which model you have, but I am absolutely certain that you won’t be able to replace it after three years. Battery life will most likely not be absolutely abhorrent, though (not enough updates).
 
  • Like
Reactions: okkibs

FeliApple

macrumors 68040
Apr 8, 2015
3,684
2,088
Shortened version. I got my iPad battery checked over Apple support messages. where they do the diagnostics on the iPad remotely. They said :

"The device have shown no faults in the battery including the whole system. It shows here that your Peak Performance is normal as well as performance management. A normal battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles when operating under normal conditions. And your cycle count is 1226, and maximum capacity is still 87%.

The battery does not need service as it is still at 87% maximum capacity. If it reached 79% that's the time we advised customer to change or get their battery for service.

Yes, it is still safe and usable at 1226 charging cycles.


We can also set you up a service for battery service if you'd prefer changing it. We are just here to remind users that battery can retain up to 80%

Cost: it may vary but it is estimated to 129GBP + applicable taxes"

I think £380 to get a replacement iPad assuming there is something wrong with yours as I was quoted that first before I questioned why so much.

I won't be doing it yet but I'll have think. Good to know battery percentage after 5 years. I'm guessing im offered the service as its over 1000 charges despite having 87% still?
Well, there you go. I had this tab open and I didn’t reload it so I saw this after posting @okkibs. 1226 cycles after 5 years is pretty heavy use for an iPad (far higher than mine at 7 years old, and higher than Apple’s spec), but it’s nowhere near qualifying for a replacement. OP said battery life was fine, which is yet another data point which confirms what I said: probably not enough iOS updates to obliterate it, and certainly not enough usage.

This is another data point which confirms that the threshold for it qualifying is extremely high: many years of usage and heavy usage too. Time alone doesn’t affect it too much and usage must be very heavy. It’s the question I always asked: how many cycles do you need? 2000? 2500? More? If this is the case, light to moderate users won’t be able to replace a battery before Apple stops servicing it, and the original iOS version test I mentioned earlier is extremely unlikely to happen: it would take an extremely long time to cycle a battery on an original version 2500 times. Users wouldn’t use it that long.
 

sdfox7

macrumors demi-god
Jan 30, 2022
292
181
USA
Do you remember your Coconut health and cycles at the time of replacement?

I don't remember. But Apple didn't make a big deal. I made the appointment on the website, went into the store two days later when they emailed me and they gave me a replacement iPad Air 2, same exact specs that I had. I had a great experience.
 
  • Like
Reactions: FeliApple

okkibs

macrumors 65816
Sep 17, 2022
1,070
1,005
Do you happen to know if you’ve got a poor battery and a cracked screen, it’s still £129?
Then you have to get the screen repaired first at the full cost of that repair. If that repair means that the entire iPad is replaced you might end up getting a new battery in the process. Otherwise you gotta pay for the battery replacement afterwards as well.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.