Well, i tried this trick with my Macbook order.. I tried it on about 4 different people. Using Varying Reasons,
such as:
"the confirmation email was unreadable (which it actually was)"
" i wanted to cancel my order and wait for the Back to School sale to hit Canada" (that just got them telling me it already did, and i could get a free ipod 1Gb, i got excited and agreed...
Later i found out i could have gotten a free 2Gb grrrrrrr) and then
i tried "I just want to cancel it" all that got me was "ok, anything else for today"
...... I ended up asking for a discount on every attempt, i said it was my first Mac order, and i was already very dissapointed with the service.
In the end all i got was wrong information on the Sale and a 1Gb iPod Nano instead of a 2Gb, and then i started recieving emails titled "Your Recent Calls to Apple"
I'm i'm fairly sure they record when you call, what your calling about, etc... so that every opperator sees these attempts..