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How will Apple compensate those who lost their email access?
- Thread starter sadsack
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You already got it, they extended your service for free by 30 days. Might have even been 60 in the end, I can't remember what I've read now 
Since you're asking... what do you think is fair? If you have an idea of how you should be compensated why not try your luck with apple customer service. You never know!
The extension was more than fair
I was as mad as ANYONE ON HERE but as long as they keep the damn service working AND keep the extension they gave us, that is fine
I was as mad as ANYONE ON HERE but as long as they keep the damn service working AND keep the extension they gave us, that is fine
I'm a 1%er and have received nothing about a 30 day extension. I thought that was for those in the UK whose credit cards were charged incorrectly?
1. If they considered a 30-day extension to be appropriate for what they called "a rocky start", then the comparative disaster of people being completely without email access for over a week (edit - and losing emails completely) should logically be worth a lot more.
2. The lack of communication (until the very end) should also be taken into account. Those of us computer literate enough to come on forums like this at least knew we weren't alone. Those less technical people who had picked up .Mac from the local computer shop because it 'just works' were likely having a seriously stressful time.
3. A thirty day extension is useless to those who - completely understandably - do not want to continue with the service. Apple's PR should realise that they have lost those people no matter what, but compensating them in some way would at least mitigate the word-of-mouth damage to some extent.
4. Unless you specifically need push, most of what mobileme offers is available elsewhere for free. Everyone I know with MobileMe bought it because of the convenience and integration and because it 'just works'. This makes their reputation especially vulnerable when things go awry.
5. This has been all over the media. They need to be seen to be generous.
They have done something far worse that just lose some emails - they have damaged peoples' confidence, and with a service like this, confidence is absolutely critical. Quite apart from any discussions about what they morally "should" do, it seems to be common sense that they will have to do a great deal to win back the trust of those who suffered that nightmare for over a week.
2. The lack of communication (until the very end) should also be taken into account. Those of us computer literate enough to come on forums like this at least knew we weren't alone. Those less technical people who had picked up .Mac from the local computer shop because it 'just works' were likely having a seriously stressful time.
3. A thirty day extension is useless to those who - completely understandably - do not want to continue with the service. Apple's PR should realise that they have lost those people no matter what, but compensating them in some way would at least mitigate the word-of-mouth damage to some extent.
4. Unless you specifically need push, most of what mobileme offers is available elsewhere for free. Everyone I know with MobileMe bought it because of the convenience and integration and because it 'just works'. This makes their reputation especially vulnerable when things go awry.
5. This has been all over the media. They need to be seen to be generous.
They have done something far worse that just lose some emails - they have damaged peoples' confidence, and with a service like this, confidence is absolutely critical. Quite apart from any discussions about what they morally "should" do, it seems to be common sense that they will have to do a great deal to win back the trust of those who suffered that nightmare for over a week.
I think the 1% should get something else too.
Everyone got the 30 day extension (or they should have, many people still don't have an e-mail or extension - including me), so logically this additional problem (including data loss) should warrant something else. Maybe another 30 days or something.
Everyone got the 30 day extension (or they should have, many people still don't have an e-mail or extension - including me), so logically this additional problem (including data loss) should warrant something else. Maybe another 30 days or something.
Well Apple already gave out 30 day extensions, if you want to be a real stickler about it I suppose you could call them up and try to get another 30 days, only you know how much of an inconvenience it was that your email was down..
It wasn't a major inconvenience to me and I understand that it's still a work in progress..
From July 11, I have been without (except for maybe 3 days) the ability to update my iWeb website as well as visitors unable to add comments (my web site is centered around my Fathers current fight with cancer). Since approximately July 18, I have been unable to send ANY .Me email while receiving some emails and losing some emails (hard to tell how much I've been losing, but its been a lot). Hopefully posters aren't foolish enough to make blanket statements on what should be sufficient to the so called 1%ers since our experience has not all been the same.
I'm not going into much more detail, but lets be thoughtful of us that STILL DO NOT have service. Many of these threads that I'm reading are misleading as well as just plain incorrect.
FWIW - I'm happy for those that have restored service...but, some of us are still patiently awaiting the service that we've paid for and rely on.
I'm not going into much more detail, but lets be thoughtful of us that STILL DO NOT have service. Many of these threads that I'm reading are misleading as well as just plain incorrect.
FWIW - I'm happy for those that have restored service...but, some of us are still patiently awaiting the service that we've paid for and rely on.
The 30 day extension was for the disaster of a start, and the falsified "Push" service.
Those people who lost their email (which has still not been restored, only on me.com & only since mid-July) and were without service for a week deserve a free year of MobileMe. The entire-fact that a server had failed and destroyed peoples email is a major blunder, not to mention how poor the communication was with MobileMe members.
For the record, I am not part of that 1% (if it is indeed that small).
Those people who lost their email (which has still not been restored, only on me.com & only since mid-July) and were without service for a week deserve a free year of MobileMe. The entire-fact that a server had failed and destroyed peoples email is a major blunder, not to mention how poor the communication was with MobileMe members.
For the record, I am not part of that 1% (if it is indeed that small).
I've had no problems so far having been a user since 2002 (iTools, dotMac, MobileMe)
But, if this were to have happened to me I would want another years subscription for free. If not, then a refund and would use a free service which is reliable.
A paid subscription service, who's email cannot be accessed is unacceptable.
But, if this were to have happened to me I would want another years subscription for free. If not, then a refund and would use a free service which is reliable.
A paid subscription service, who's email cannot be accessed is unacceptable.
I got the email on 7/16 saying I would get a 30-day extension but haven't seen anything yet; my MobileMe account page now says my account will expire in 11 days.
12 months free or I won't renew, and I'm not even part of the 1%. It's not that I think I need a refund or compensation, its just that the whole episode has made me look closely at what I get for my money, and what I could get elsewhere for free.
Apple need to give everyone 12 months free. They then need to spend those 12 months seriously impressing us and rebuilding their reputation if they ever want any more money from me for online services.
5 years ago, dotmac was simpler to use than the free alternatives, and gave me a nice easy way to share my photos on the web. Nowadays free services like facebook or flickr are just as easy to use, and have more features (tagging, searching etc).
Apple need to get back ahead of the competition if they want to charge a premium.
Apple need to give everyone 12 months free. They then need to spend those 12 months seriously impressing us and rebuilding their reputation if they ever want any more money from me for online services.
5 years ago, dotmac was simpler to use than the free alternatives, and gave me a nice easy way to share my photos on the web. Nowadays free services like facebook or flickr are just as easy to use, and have more features (tagging, searching etc).
Apple need to get back ahead of the competition if they want to charge a premium.
That's not going to happen. I could see the 1% getting that, but those of us who never experienced the email outage don't deserve anything more than the 30-day extension. Demanding recompense without actually having suffered is so typical these days. It makes me sick.
I think they should compensate those who lost their mails permanently first.
Including business loss, I would imagine this can only be solved by a class action in court. I can't see apple willingly compensate business loss caused by delay or lost of emails.
Including business loss, I would imagine this can only be solved by a class action in court. I can't see apple willingly compensate business loss caused by delay or lost of emails.
1%er here...and I'm starting to get the feeling we aren't going to see anything. I got the email stating that all services were back online and they were very sorry and will do better.
As much as I think they should do something, they could also go the direction of just sweeping it under the rug.
As much as I think they should do something, they could also go the direction of just sweeping it under the rug.
why not, 7 days w/o business mail exchange, customer records went disappear permanently. They sure deserve getting those $$$ back from apple.