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How will Apple compensate those who lost their email access?
- Thread starter sadsack
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I agree..... If you're using mobile me, .aol, .hotmail, .yahoo as your business email, sorry but you get what you pay for.
The biggest thing to remember is everyone knew the change from .mac to mobile me was going to happen. There was no big surprise. The way this has to happen is to completely change the actual server over and there is ALOT that can and will go on.
I personally have no use for .mac or mobile me. I have a stable e-mail server....
Just my opinion.
Peace
Hate to say this but nothing is going to hold up in court against Apple. I'm pretty sure they put in the fine print somewhere that they are not responsible for lost emails...
That is a good business decision.
Peace
Hate to say this but nothing is going to hold up in court against Apple. I'm pretty sure they put in the fine print somewhere that they are not responsible for lost emails...
That is a good business decision.
Peace
well, I guess we can find out one way or another, if the case were to happen
There are something money can't buy, I doubt fine print can defend apple. Sprint just lost the case about termination fee, M$ has to pay EU $600m for bundling windows media player.
One thing is for sure. It would be interesting.
well, I guess we can find out one way or another, if the case were to happen
There are something money can't buy, I doubt fine print can defend apple. Sprint just lost the case about termination fee, M$ has to pay EU $600m for bundling windows media player.
One thing is for sure. It would be interesting.
It will be interesting to see. But if you remember about a year ago the government was stepping in and telling the cell phone companies that they needed to change the termination fee verbiage or get rid of the fee all together. And the M$ thing, well that's just M$ and they asked for it.
Peace
How will Apple Compensate? They wont... and here's why...
I could go into the long sordid story of how I was going on a trip and the morning of the mobileme outtage I ordered 4 tickets for Wicked in NYC at $250 a pop and the service I used for the tickets delivered the etickets to my .mac account... just after the service went down... Or how I spent the rest of the day dealing with teh ticket service, then calling apple talking to some guy from india who couldnt help me, then web chatting with someone from apple who was nice but also couldnt help me... I called my credit card company and they indicated that it wasnt the ticket services fault or the theatre companies fault it was a mail service issue so if I did dispute the charges they in most likelyhood wouldnt be reimbursed... So Apple gave me a slim amount of hope that I'd have the tickets by the time I was going to be in NYC. Did that happen? NO it didnt. Apple also didnt have any way to forward emails to an external email address if something catastrophic happens, nor did anyone there have the ability to go into my mail, retrieve it and forward it. So I was out almost $1100 worth of tickets. The Apple rep I spoke with was very nice and he assured me that the engineers were working on it and that someone would get back to me. Did anyone? NO, not one call. No apologies... No anything.
I get that things happen in life. I cant control what has happened, but I can and do try my best to make amends for things that I do that screw up other people, its the measure of a man, and it is DEFINITELY the measure of a multi-billion dollar corporation. What I find disheartening is not only did they not apologize or contact me at all, suddenly all of the posts I post on apple's website disappear into the ether because, I guess, Apple supposes that griping about what happened to me, and whining about how I would appreciate an apology from a company that I have supported for a decade (I own just about every product line they manufacture) isnt productive. Personally, I think that telling a company that they need to apologize in order to avoid a lawsuit IS productive. Reminding them that not everyone's email loss was trivial *IS* productive. Informing them that an apology goes a long way towards healing ill will is productive.. but they obviously dont want to have anything to do with this. So I am left with my only recourse which is to pursue some kind of legal action against them to cover this and attempt to get my story out to the media so that companies like apple cant simply sweep this under the rug and say "Ooops, it only took us 2 weeks to fix this, but its done, everyone back to where they were (minus all the lost email, of course)" That is unacceptable to me, and I would say that up until this experience I have been an apple fan boy. I cant imagine this happening a year ago, but whatever Apple has done to deal with its growing pains, it needs to fix....
If anyone in the media reads this and cares to talk to me, feel free to email me, I would be happy to provide complete details about this situation to them.
I could go into the long sordid story of how I was going on a trip and the morning of the mobileme outtage I ordered 4 tickets for Wicked in NYC at $250 a pop and the service I used for the tickets delivered the etickets to my .mac account... just after the service went down... Or how I spent the rest of the day dealing with teh ticket service, then calling apple talking to some guy from india who couldnt help me, then web chatting with someone from apple who was nice but also couldnt help me... I called my credit card company and they indicated that it wasnt the ticket services fault or the theatre companies fault it was a mail service issue so if I did dispute the charges they in most likelyhood wouldnt be reimbursed... So Apple gave me a slim amount of hope that I'd have the tickets by the time I was going to be in NYC. Did that happen? NO it didnt. Apple also didnt have any way to forward emails to an external email address if something catastrophic happens, nor did anyone there have the ability to go into my mail, retrieve it and forward it. So I was out almost $1100 worth of tickets. The Apple rep I spoke with was very nice and he assured me that the engineers were working on it and that someone would get back to me. Did anyone? NO, not one call. No apologies... No anything.
I get that things happen in life. I cant control what has happened, but I can and do try my best to make amends for things that I do that screw up other people, its the measure of a man, and it is DEFINITELY the measure of a multi-billion dollar corporation. What I find disheartening is not only did they not apologize or contact me at all, suddenly all of the posts I post on apple's website disappear into the ether because, I guess, Apple supposes that griping about what happened to me, and whining about how I would appreciate an apology from a company that I have supported for a decade (I own just about every product line they manufacture) isnt productive. Personally, I think that telling a company that they need to apologize in order to avoid a lawsuit IS productive. Reminding them that not everyone's email loss was trivial *IS* productive. Informing them that an apology goes a long way towards healing ill will is productive.. but they obviously dont want to have anything to do with this. So I am left with my only recourse which is to pursue some kind of legal action against them to cover this and attempt to get my story out to the media so that companies like apple cant simply sweep this under the rug and say "Ooops, it only took us 2 weeks to fix this, but its done, everyone back to where they were (minus all the lost email, of course)" That is unacceptable to me, and I would say that up until this experience I have been an apple fan boy. I cant imagine this happening a year ago, but whatever Apple has done to deal with its growing pains, it needs to fix....
If anyone in the media reads this and cares to talk to me, feel free to email me, I would be happy to provide complete details about this situation to them.
Did you contact Wicked in NYC and tell them that you did not receive the email and could they either send to a new email address or ask what other options were available?
I don't have any experience with ordering tickets and then have them delivered via email but email is not without problems on any service. Surely there would be a backup plan. Right?
Bottom line, I think email providers will have some clause that says they can't be help responsible for lost email.
I guess I can understand this claim, but again, not many people actually pay for email service nowadays.
It would be good to know decisively from the court tho.
Haha, like those free exclusive dashboard widgets that .Mac users were supposed to get that never happened.
Just call the ticket company and they will resend the tickets to you. They have no way to prove you received them even if your MM service WAS working. I have no doubt they can resend then to you. This can happen and does happen. I call BS on this story (at least the "lost ticket" part). If they refuse to resend them dispute it on your CC as "merchandise never received" which is true. Tell them to supply you with a copy of proof of deleivery.
Well, what about people like me who had .mac for years for work (and loved it with no problems) and were forced into this mess because of the transfer over?
Lest I get accused of "whining," I offer up this potential resolution for everyone who lost e-mail:
- A commitment to fix MobileMe, as well as to communicate better with subscribers regarding problems. Since there are so many whiners though, also -
- A hybrid vehicle, or gas, or diesel
- A free kitten or pony for each person's immediate family
- Some Apple stickers
- And the person's choice of a Dell/Gateway/Sony with 1 year of FREE AOL.
Someone would still whine though...
Let me be obnoxious and brag about my computers here too.
2TB MAC PRO 8gigs RAM
120GB MACBOOK PRO 2gigs RAM
16GB iPhone
several iPods
Yes, yes, I'm so cool. Maybe I'll add it to my signature line...
Or not.
- A commitment to fix MobileMe, as well as to communicate better with subscribers regarding problems. Since there are so many whiners though, also -
- A hybrid vehicle, or gas, or diesel
- A free kitten or pony for each person's immediate family
- Some Apple stickers
- And the person's choice of a Dell/Gateway/Sony with 1 year of FREE AOL.
Someone would still whine though...
Let me be obnoxious and brag about my computers here too.
2TB MAC PRO 8gigs RAM
120GB MACBOOK PRO 2gigs RAM
16GB iPhone
several iPods
Yes, yes, I'm so cool. Maybe I'll add it to my signature line...
Or not.
I'm not demanding recompense. I'm merely saying that Apple need to demonstrate why I should keep buying ther service, because at the moment I have lost confidence. If they can't do that then I may spend my £££ elsewhere. One way for them to maintain my custom in the long term would be to offer me something in the short term. It's a business decision for them, nothing to do with the law or morals.
The 30 day extension is more than enough compensation for the rough start. Even people on the 60 day free trial got a 30 extension of their trial period.
As far as those that lost email, well maybe , and I use this lightly, maybe an additional 30 days. For loss of email services for less than half a month and whole month of service is more than enough compensation. That's twice the time frame that was lost. It's certainly not worth an entire year free (24times).
If they want to be super generous then maybe 45 days or 60 days.
As far as those that lost email, well maybe , and I use this lightly, maybe an additional 30 days. For loss of email services for less than half a month and whole month of service is more than enough compensation. That's twice the time frame that was lost. It's certainly not worth an entire year free (24times).
If they want to be super generous then maybe 45 days or 60 days.
If giving you a free month and fixing the problems others (not you) have had isn't enough to keep your confidence, then they'll probably be okay with losing you.
Apple probably doesn't want the sort of customer that needs a whole year of free service to determine whether or not they can live with a service they've never personally had problems with. The trial period they have in place proves they don't want the kind of customer that can't make up their mind after two free months, let alone 12.
well as i started the thread, i thought i would update you. I contacted online support and wen through my problems. I have been given one years subscription to be added onto my current account.
This is appropriate and justifiable.
The free month was for all customers.
Those who had the credit/debit card authorisation errors were given an additional 30 days.
Logically, Apple should offer something to the people who lost e-mail service for over a week.
Why would they give the people that were billed incorrectly anything extra if your argument was valid?
clarification
I just wanted to clarify something. Apple has a record of my incident, they know it occurred, they simply refused to do anything, even apologize. In MOST situations you can get the box office or the ticket company to reissue tickets, but in MY case, I purchased e-tickets thru a 3rd party ticket agency (Wicked is an EXTREMELY popular broadway show and its difficult to get good seats last minute (or even seats)). I spent a good day trying to resolve this to no avail. The fact is, I probably will get reimbursed for this as I put in a complaint to my Credit Card company, but that isnt what goads me. What goads me is that no one at Apple seemed to care, and believe me, if for some reason I do get charged this, Apple will hear about it.
Whats funny about the user on here who called "bs" to my story is that nothing I said is extraordinary, I wasnt claiming apple destroyed my life. I havent said apple is an evil corporation or that I really wanted ANYTHING besides Apple to simply acknowledge they screwed up and apologize. I have every confidence that once the credit card company finishes its investigation I won't be charged, in fact they already have credited it under the assumption it will be reversed. I posted on this forum simply because Apple was removing my posts on the Apple mobile me forum and because a lot of people were trivializing the impact that mobile me's downtime had.
I just wanted to clarify something. Apple has a record of my incident, they know it occurred, they simply refused to do anything, even apologize. In MOST situations you can get the box office or the ticket company to reissue tickets, but in MY case, I purchased e-tickets thru a 3rd party ticket agency (Wicked is an EXTREMELY popular broadway show and its difficult to get good seats last minute (or even seats)). I spent a good day trying to resolve this to no avail. The fact is, I probably will get reimbursed for this as I put in a complaint to my Credit Card company, but that isnt what goads me. What goads me is that no one at Apple seemed to care, and believe me, if for some reason I do get charged this, Apple will hear about it.
Whats funny about the user on here who called "bs" to my story is that nothing I said is extraordinary, I wasnt claiming apple destroyed my life. I havent said apple is an evil corporation or that I really wanted ANYTHING besides Apple to simply acknowledge they screwed up and apologize. I have every confidence that once the credit card company finishes its investigation I won't be charged, in fact they already have credited it under the assumption it will be reversed. I posted on this forum simply because Apple was removing my posts on the Apple mobile me forum and because a lot of people were trivializing the impact that mobile me's downtime had.
If you got "E-Tickets" they CAN simply be RESENT. There OBVIOUSLY is a record of the seat sent you you as well as a "sent mail" file somewhere at the senders location. I've had airline tickets resent as well as show tickets in the past.
If you didn't get them (NON-DELIVERY) and for some theiving chance the providers CLAIMS you're SOL your credit card company WILL credit you simply based on "non-delivery" (the SENDER would have to prove you DID receive them).
The "BS" is how you claim you're screwed out of $1000 and/or tickets and feel APPLE should reimburse you. They aren't stupid. You're story, while "based on truth" has been greatly enhanced for shock value.
If you didn't get them (NON-DELIVERY) and for some theiving chance the providers CLAIMS you're SOL your credit card company WILL credit you simply based on "non-delivery" (the SENDER would have to prove you DID receive them).
The "BS" is how you claim you're screwed out of $1000 and/or tickets and feel APPLE should reimburse you. They aren't stupid. You're story, while "based on truth" has been greatly enhanced for shock value.
If you'll read back, the guy I was responding to said he thought Apple should give him a free year of service even though he didn't experience any of the 1%er issues or get billed incorrectly.
That is the type of customer I was referring to; one who has not suffered from Apple's gaffe in any way. He wants to be compensated (with a free year of service, no less) for the rocky MobileMe transition because he claims has "lost faith" in Apple's services even though he never experienced any problems with them!
Sounds more like he just wants something for nothing, does it not?
ok...
First of all, Believe what you wish, Actually Apple contacted me yesterday (ironically at the work email that I had asked them to forward mail to during the second conversation I had with them - which they never did and over two weeks later, mind you) about this entire thing, which is basically all I asked for.
And second, I do think its ridiculous that they could not send out e-tickets again, like you I have had other places send them out, but even with all of that that isnt the point. The point is that apple's mail service going down was not as trivial as a lot of people have said it was. It SURE wasn't for me. I have no reason to inflate my story for "shock" the whole thing was shocking enough on its own, Apple has never been a company to screw up so badly. Again, my point. It was unacceptable and continues to be unacceptable.
Also, I never asked Apple for ANYTHING beyond stating they were responsible if I got slapped with the $1200 charge because their pay service went down, whoever suggested I had should actually read who wrote what before accusing anyone of anything. If I can prove that this happened thru receipts, thru letters to my credit card company, their investigation, thru emails to the ticket vendor and to the Gershwin Theater in New York City, you can damn well be sure that Apple's responsible for this. Fortunately for me, I can do all of those things, and add to that calls to Apple regarding this during the entire time. I'm not stupid enough to think that Apple should fork over money to someone who can't back up loss claims, I think thats fraud in most states. I do find it interesting how someone who 1) Doesnt know me 2) doesnt know the specifics and 3) basically admits Apple screwed up can claim B.S. to anything, because even had I embellished my story the BASIC tenant is the same, Apple's servers went down and it caused SEVERE problems for a lot of people and Apple just has not taken accountability for that.
Also, I think I did mention above that after this incident I did contact my credit card company and they suspended the charge while its under investigation and that there is a good chance, as you stated, that I wont have to pay this, but again, thats not the point.... I mentioned this entire fiasco because Apple had never responded to me to apologize, if they had I never would have done this publically. As of yesterday, a representative from Apple's MobileMe Support service wrote and apologized for "taking so long" to respond and asked me to respond back regarding the situation. I spent an hour of my life (AGAIN) responding back, repeating everything they already have records of. If they actually apologize you can be damn sure I'll post that here so people know Apple did the right thing.
First of all, Believe what you wish, Actually Apple contacted me yesterday (ironically at the work email that I had asked them to forward mail to during the second conversation I had with them - which they never did and over two weeks later, mind you) about this entire thing, which is basically all I asked for.
And second, I do think its ridiculous that they could not send out e-tickets again, like you I have had other places send them out, but even with all of that that isnt the point. The point is that apple's mail service going down was not as trivial as a lot of people have said it was. It SURE wasn't for me. I have no reason to inflate my story for "shock" the whole thing was shocking enough on its own, Apple has never been a company to screw up so badly. Again, my point. It was unacceptable and continues to be unacceptable.
Also, I never asked Apple for ANYTHING beyond stating they were responsible if I got slapped with the $1200 charge because their pay service went down, whoever suggested I had should actually read who wrote what before accusing anyone of anything. If I can prove that this happened thru receipts, thru letters to my credit card company, their investigation, thru emails to the ticket vendor and to the Gershwin Theater in New York City, you can damn well be sure that Apple's responsible for this. Fortunately for me, I can do all of those things, and add to that calls to Apple regarding this during the entire time. I'm not stupid enough to think that Apple should fork over money to someone who can't back up loss claims, I think thats fraud in most states. I do find it interesting how someone who 1) Doesnt know me 2) doesnt know the specifics and 3) basically admits Apple screwed up can claim B.S. to anything, because even had I embellished my story the BASIC tenant is the same, Apple's servers went down and it caused SEVERE problems for a lot of people and Apple just has not taken accountability for that.
Also, I think I did mention above that after this incident I did contact my credit card company and they suspended the charge while its under investigation and that there is a good chance, as you stated, that I wont have to pay this, but again, thats not the point.... I mentioned this entire fiasco because Apple had never responded to me to apologize, if they had I never would have done this publically. As of yesterday, a representative from Apple's MobileMe Support service wrote and apologized for "taking so long" to respond and asked me to respond back regarding the situation. I spent an hour of my life (AGAIN) responding back, repeating everything they already have records of. If they actually apologize you can be damn sure I'll post that here so people know Apple did the right thing.