You know if you spoke with a sales rep or AppleCare rep?
Oh god. 1 1/2 hours. My patience level was already near 0 by the time my case hit 1 hour. I went through the same routine but the Sr Advisor from AC tried and said she could not do a no-cost replacement; says it would simply be a 50$ charge for replacement (which is getting a new band). Idk, might just be my luck, but I think I'll just live with the wear and tear unless I got another 2 hours to shed one day. Happy for you though! Did they have to authorize your CC and require you to send back the old one?
Fortunately, I was able to put the time to some good use, and didn't really realize so much had gone by.
I stayed very pleasant and polite. The first iMessage chat support person basically said there was nothing they could do. When I later added a reaction, it reopened the ticket and the next rep understood and scheduled a call back from a senior advisor. When they senior advisor called, I stayed pleasant and basically said $50 for 4 months of wear is much less than I expected of Apple quality. I also suggested that they needed to get in front of this because the forums are starting to fill with complaints of early failures. She eventually had to call be back later but did indeed get me a replacement band.
Yes. This is my third watch so I have other bands. I put my sport loop on it, which is a very comfortable band, and I was surprised how much I prefer the solo loop. So I finally got around to contacting Apple and they are shipping me a replacement band. So hopefully most of these bands hold up better than this one did. I may order a braid at some point.
My solo band was purchased long after my watch, so it was NOT covered by warranty. (The first line support agent was trying to find a way to get me covered.) They finally said they could not replace it, so I asked to have it elevated it to the next level, staying polite but expressing my disappointment in the short lifespan (“I expected so much more from Apple quality”) and warned the manager that they will be seeing a lot more of these complaints pretty soon. They eventually found a way to get a brand new one to me, but the manager needed to get back to me after a few hours before they got it okayed.
It’s a black one. That’s what I am also wondering, was it a bad coating or are some colours more prone to showing it.
The exact thing happened to me last night. Snapped in pretty much the same place while taking it off. Bummed. I really like this band and will probably just go buy another.
Out of curiosity, are you a guy? It seems like guys have a bigger hand to wrist ratio and also less ability to fold their hands narrowly. Like for me, I barely have to stretch the band at all to get it on, so I have a hard time imagining this ever happening.
Female, with probably average size wrists. I have (had) to stretch it a bit to get it off as it was a fairly snug fit (but comfortable).
I’m surprised you had so much trouble exchanging it for a new one. I recently exchanged the Nike Pride band I had bought last May because it was so difficult to connect to the watch, and they had no issues doing that for me even though it was purchased May 2020! (The new one still has the same problems btw, so that ended up being a useless exchange.)
