Acehigh said:
yeah, that's REAL smart. c'mon man don't say lame stuff like that here, the guys just loss his G5. that sucks enough.
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I hate UPS. They smashed my G5...
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yeah, that's REAL smart. c'mon man don't say lame stuff like that here, the guys just loss his G5. that sucks enough.
I could pack my PowerMac in an Ziploc bag, and if I insured it for $1000, I would still expect that $1000 (nothing more). Once it's insured, it is UPS's duty to make sure it gets back in the same condition (because they insured it). If they don't feel they can do that with the packaging used, then it is their responsibility to tell the sender to repackage it.Acehigh said:
Ouch. My previous job before I was shipped off to Iraq involed loading and unloading cargo aboard a cargo 747 and once a week we had a plane filled with nothing but USPS priority mail. Now, with almost 20 AMJ containers packed full of boxes, we had to drive them about three miles on the tarmac to the postal sorting facility where we had to physically empty each AMJ by hand and place the boxes on the postal office's conveyor belt. Needless to say, after 8 hours of nothing but moving well over 100,000lbs of mail between 5 guys by hand, some boxes received rough treatment. After all, we're only human.
Oh that is sad. 'Specially since you did try to wrap the machine up.
I do have a policy of never shipping for anything less than the item is worth; usually more. I agree that you should show them the Apple estimate and then they'll probably pay you the 1000 plus shipping charges; then I'd part it out on eBay. So sorry. USPS once completely smashed an iMac I bought; an old G3, but the CRT was so sturdy a friend of mind switched cases and the thing still is running like a champ. Good luck and just don't every do that again. You'd think that 35 bucks of bb wrap would do the trick...
I do have a policy of never shipping for anything less than the item is worth; usually more. I agree that you should show them the Apple estimate and then they'll probably pay you the 1000 plus shipping charges; then I'd part it out on eBay. So sorry. USPS once completely smashed an iMac I bought; an old G3, but the CRT was so sturdy a friend of mind switched cases and the thing still is running like a champ. Good luck and just don't every do that again. You'd think that 35 bucks of bb wrap would do the trick...
dextertangocci said:
perhaps because many ebay scammers sell boxes as actual computers. I know, it's a sad, sad world we live in.
You shipped a FedEx box through UPS? And you wonder why your package may have been abused? Isn't that just a gigantic "kick me" sign?
Anyways, I'm so terribly sorry for your loss. I hope you settle things with UPS. Personally, I try very hard to avoid them--my Amazon boxes always arrive looking like they've been stomped on. Fortunately, it's only a few books and DVDs, but still.
I don't want to have to be preachy but you should have ensured it for what it was actually worth... it would suck if you only got $1000 and a broken PowerMac 
When Apple denied me a box to package my old G4 I waited a few days then called Tech Support and said I had a problem with it and it would need looking at. They promptly sent out a box made specifically for the G4 complete with polystyrene etc. I then sold the G4 on eBay and used the box. I received a call from Apple asking where the G4 was and I told them i managed to fix it.
Free box... woohoo!
Seriously though sorry to hear your predicament. I would be distraught and after reading some posts here would probably go out purposely looking for UPS vans to vandalise seeing as they seem to randomly target our stuff
However accidents do happen.
Free box... woohoo!
Seriously though sorry to hear your predicament. I would be distraught and after reading some posts here would probably go out purposely looking for UPS vans to vandalise seeing as they seem to randomly target our stuff
However accidents do happen.
Louis918 said:
I have to agree with this statement, having worked in a UPS hub. No one (least that I supervised) purposely damages a package. Do they take falls? of course they do sometimes, no one is perfect but its not intentional (least where I worked). Do keep on them (UPS) about it though, they are stingy but will usually try to make things right. I supervised loading the delivery trucks ("brownies") though, the trailers which items are stacked and delievered to hubs could be a completely different story.
cnakeitaro said:
Call them back up and tell them, they screwed your shipment up and you got your insurance money and still had to pay for shipping, you want free shipping. They should have told you this as they told me I was getting $200 for the monitor plus a shipping refund.
Insurance cost like $1 per $100 with ups. Next time give DHL a try
catchbar said:
I had the same problem with UPS. The box that showed up on my door as completely ruined, broken down, etc. I was shipping a mix of things, like clothes and knick knacks from school, and I had stuck my palm pilot into a small aluminum box to keep it safe, well that aluminum box had a hole through it when I took it out, and of course the palm pilot screen was damaged.
I managed to get $100 back from it, and that package wasn't even insured. I think its possibly you could get more than you $1000 back, but you'll really have to push. If you have a lawyer in the family, it wouldn't hurt to get their help. There's at least a certain level of expected care for any package, whether or not its insured, and if the box is totally destroyed (particularly has water damage), and the metal on the G5 is significant bent or fractured, these are all valid complaints to recover the full sum.
Next time use FedEx. UPS is a sham.
Edit: I'll post pictures of the box if I can find them. I understand that mistakes happen, but some things are inexcusable. Water damage? How can you possibly ship anything valuable if they're going to let it sit in a puddle of water? My package looked like a forked lift operator rammed it up against a wall. Its totally inexecusable, and it wasnt the first time that UPS really f'ed up a package of mine. I've since switched to FedEx, sending dozens of similar packages, and its far less money and far more reliable.
sorry about your loss.. But i can see from pictures that box you used didn't look very sturdy.. should have asked for extra insurance like atleast $2500 or more..poor G5
EricNau said:
How should they know how it was packed they do not open the package. If you insure it for over $4000 they ask to see the item but for $1000 they do not.
Read the insurance policy on UPS, they mention packaging. They might pay just because it less work for them. But they dont have to. They pay right away if the UPS store packs the item.
truz said:Call them back up and tell them, they screwed your shipment up and you got your insurance money and still had to pay for shipping, you want free shipping. They should have told you this as they told me I was getting $200 for the monitor plus a shipping refund.
Insurance cost like $1 per $100 with ups. Next time give DHL a try
No insurance is $.40 for $100 for UPS its only 0.4% of value pretty fair.
savar said:
All UPS items are insurance for $100 already.
$0.00 to $100.00 FREE
$100.01 to $300.00 $1.20 minimum
$300.01 to $50,000.00 $.40 per $100 of value
USPS is much more expensive for insurance.
$0.01 to $50.00 $1.35
50.01 to 100.00 2.30
100.01 to 200.00 3.35
200.01 to 300.00 4.40
300.01 to 400.00 5.45
400.01 to 500.00 6.50
500.01 to 600.00 7.55
600.01 to 700.00 $8.60
700.01 to 800.00 $9.65
800.01 to 900.00 $10.70
900.01 to 1,000.00 $11.75
1,000.01 to 5,000.00 $11.75 plus $1.05 for each
$100 or fraction thereof over
$1,000 in desired coverage
*cries* I'm terribly sorry to hear about this... This is yet another reason why I *DO NOT* use UPS under any circumstances. I've had more problems with them than I'd like to admit. Fedex or USPS only...Good luck and hang in there!
I'm terribly sorry to hear about this... This is yet another reason why I *DO NOT* use UPS under any circumstances. I've had more problems with them than I'd like to admit. Fedex or USPS only...Good luck and hang in there!
LethalWolfe said:
Many years ago, I worked for UPS (unloading semi-trailers). Often, little boxes became footballs, and heavy, large boxes were abused just for their sheer weight. Although, you said the box was wet- in my day, and wet box was opened, and repackaged before delivery. Sorry about your loss.
Acehigh said:
then why arent people scamming them like crazy. Send a bunch of boxes with easily breakable objects and pull in a thousand bucks for every one deystroyed... Heck what keeps you from breaking it when it gets to you and saying it broke in transit.
Check your homeowner's insurance. It may sound weird, but mine actually covers the difference between whatever other insurance pays, minus my deductable. In your example, my homeowner's insurance would pay:
$2700 to repair
-$1000 insurance paid
-$500 deductable
---------------------
$1200 covered.
I have had issues with virtually every shipper. What I notice, if I take my packages to work and ship them, very few issues. They seem to respect their business customers more than just citizens. By far the worst is USPS. After two bad situations, I wrapped a package so well, there was no way to drop and break it. It arrived at my brothers broken. There were large tire tread marks accross it. And so it goes.
$2700 to repair
-$1000 insurance paid
-$500 deductable
---------------------
$1200 covered.
I have had issues with virtually every shipper. What I notice, if I take my packages to work and ship them, very few issues. They seem to respect their business customers more than just citizens. By far the worst is USPS. After two bad situations, I wrapped a package so well, there was no way to drop and break it. It arrived at my brothers broken. There were large tire tread marks accross it. And so it goes.