I just lost 7 years of email.... POOF!

[TraceyS/FL]

You might be able to get the law firm to re-send you the stuff you really need. They are required to keep copies of correspondence. I suggest you get a gmail account and import everything there so it isn't only sitting in mobile me. Oops. That's right. Mobile me already lost it all. Darn. Well you can still import it to gmail from your home machine. You mention no internet at home? You need to get your internet up and working again so you can back your stuff up before your local machine dies and takes your only copy with it.

I have Internet back at home now, but didn't until late January.

I had a hosted email/domain at yahoo for a number of years, I'm not really interested in going back to them - that didn't end well. My mom mentioned they are setting something up so I will have that to use as a backup.

I'm still not in my comfort zone storing my real email at gmail/google. I admit it is a personal problem

There are two competing extremes on email: Keep everything and keep nothing. Since purchase receipts are routinely sent via email, I opt for the former and keep everything. Sure it means I'm paying to store some spam but I've got receipts for apps I've purchased going back to my Palm Pilot days (not that receipts that old do me any good now).

I fall in a similar camp, and hey, my DD is using a treo, those receipts with hot sync apps/names are helpful. I can still access the peanut press books I bought at ereader too, but had to go hunt an old Sony laptop for the user name/email. If i hadn't had that 10yo computer with outlook still having a copy of the email I would have gone bonkers trying to figure it out! LOL!!

Even if they were able to do this, I can't imagine what they'd charge

$220/hr...... Which is why i can put a monetary value on that portion of the loss.


I responded to the guy at MobileMe, and had a question, I see I didn't get a response overnight from him.....

 

[ugahairydawgs]

All of this kind of underlines my inherent issue with the whole idea of storage in the cloud. Forget e-mails for a second and ponder what happens if they were to lose vital docs. Would their response still be the same lame one they gave OP?

It's why I prefer a setup like what Dropbox offers. The local/cloud redundancy seems a lot more safe than cloud only.....especially when you factor in Apple's history of ineptness with cloud based solutions.

 

[TraceyS/FL]

All of this kind of underlines my inherent issue with the whole idea of storage in the cloud. Forget e-mails for a second and ponder what happens if they were to lose vital docs. Would their response still be the same lame one they gave OP?

It's why I prefer a setup like what Dropbox offers. The local/cloud redundancy seems a lot more safe than cloud only.....especially when you factor in Apple's history of ineptness with cloud based solutions.

I have to agree, I am normally the person that has everything in at least 3 places locally just in case.

The whole, "cut the computer out" thing is the type of thing that can keep me up at night. I hate being dependent on others like in this case, and see, I tried it and got dumped on. Joy!!

Eta: and i actually did lose some vital docs that were in attachments....

 

[TraceyS/FL]

I just got off the phone with Customer Relations, he verified that the call is still open and has been escalated to engineering. That is as far as his info goes, so he has calls/emails into them to find out what might happen, and on what type of timeline.

At least he works east coast hours and i can get in contact with him a heck of a lot easier for a progress report.

 

[mavis]

Wirelessly posted (iPhone 4 (32GB, JB): Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

The title should be changed to "I haven't backed up my email in 7 years"

Exactly. At a bare minimum there's Time Machine and for the more paranoid/cautious there are off-site backup services like BackBlaze, and finally manual backups. It's not really THAT hard, is it?

 

[TraceyS/FL]

Exactly. At a bare minimum there's Time Machine and for the more paranoid/cautious there are off-site backup services like BackBlaze, and finally manual backups. It's not really THAT hard, is it?

Least we not forget that this is a PAID service and it is my choice to store mail there and silly me for expecting it to BE THERE while I'm paying for it.... Not just vanish without notice or action. I mean, retail is/was what, $99/yr so for $700 I think they could let me keep what I want in it??

And, may your life always be so perfect that you never find yourself in the exact circumstances I've been through that would make it all make more sense. Because, it really wasn't that easy for awhile.

I see you say you live in Japan, so what if I happened to be displaced by the earthquake and my backups at home along with my computer were destroyed and I was counting on the cloud? would you have the same caviller attitude? A few years ago an EF4 tornado destroyed my neighborhood, by the grace of god or just sheer luck, we were 100ft from any damage. Everything around us was annihilated..... LIFE happens, and your perfect plans don't mean squat.



As to the progress, I will be curious to see what the Customer Relations rep has to say tomorrow, the MobileMe rep failed to answer my email tonight.

And I just realized another email from last week I lost.... The invite from Zappos to become a VIP member with free overnight shipping. Darn it, I have to order my DD a pair of keens too. :::banghead:::

 

[swingerofbirch]

I am so sorry. I am a MobileMe member too, and the service and its support are an abomination. Apple sucks at the Internet. I would call customer relations if I were you. You could at least ask them to get a real engineer on the line. 408 996 1010 ask for customer relations

 

[mavis]

I see you say you live in Japan, so what if I happened to be displaced by the earthquake and my backups at home along with my computer were destroyed and I was counting on the cloud? would you have the same caviller attitude? A few years ago an EF4 tornado destroyed my neighborhood, by the grace of god or just sheer luck, we were 100ft from any damage. Everything around us was annihilated..... LIFE happens, and your perfect plans don't mean squat.

Actually, it's because I live in Japan and am therefore acutely aware that **** happens that I keep multiple off-site backups (including one stored on a server in the U.S.) ...

I'm not saying that it doesn't suck to lose seven years' worth of email, only that the problem is easily prevented by making regular backups. Apple made it about as simple as it can get with Time Machine, and there are plenty of other options available as well, for those who are more paranoid/cautious.

 

[TraceyS/FL]

My laptop running tiger doesn't support time machine....and when i was going to finally upgrade it - they announced lion. So I wanted.... And now have to upgrade anyway to go to lion. This laptop spent the spring/early summer in and out of apple tech support for an out of warranty but they paid for it repair, I wasn't adding to the mess by throwing an upgrade.... Then i kinda got busy with the divorce stuff and life blew up.

Anyway......


On the communication with Apple side of this, NOTHING so far today from the MobileMe dude via email, and NOTHING from my Customer Relations rep... Whose voicemail implied he was out of the office this afternoon when I called. I was out of town for kid medical appointments most of the day so didn't get to call before the end of his day.

Tomorrow.... After the fun morning at the lab with another kid.

ETA: wednesday update.... Finally heard from my Customer Relations rep at 4:30pm. Apparently I'm not the only customer with the issue so it is getting more attention from engineering. No eta for restore... But apparently the word is a server issue on a data move or something.

So..... I'm still waiting.

 

[TraceyS/FL]

I received an email at 1:52am this morning telling me that engineering was able to restore 128 of my emails.

Sadly... It was the 128 I'd already deleted once this week. Nothing prior to last Saturday.

I then received a lecture on how they do not store the email, once it is deleted it is gone and they did the best they could. I had to point out, he seemed to still be missing the point, I didn't delete the blasted stuff, THEY DID.

I'm curious how they will spin this once the iOS5 iCloud is up and running... That whole, cut the cord with the computer thing and all.

We shall see what spin my Customer Relations Rep puts on it on Monday, and I had better hear from him first thing (I've already left him a voice mail)

Gee, I guess at a minimum i can ask for refund of my MobileMe... Not like they need to keep my money to store all my email 'eh?

 

[sjinsjca]

o What email client are you using?

o Do you have Time Machine backups?

 

[TraceyS/FL]

o What email client are you using?

o Do you have Time Machine backups?

The computer i was using was offline from September until recently, so it doesn't much matter.

No time machine backups because that machine is running 10.4, waiting to upgrade to lion at this point... Which now can't happen because lion is online only and I can't get to the AppStore on it.

It's a myriad of disaster that led to what happened... And I have what is known as "Tracey luck" - all bad.....

 

[j_maddison]

I have email from 3:48pm today onward, but the rest is gone....

Support can't find it, they can't restore it, it's just gone... forever.

They say there are no events in the logs showing a mass deletion on there end or mine.... no server crashes, nothing. Just faded away in the cloud....

I have it on my laptop thru October, but had quit using that computer to pull it down.

I can't believe this - my mom poofed her email and they did a restore on it 2 weeks later!!!

So all i get is a "sorry"....

Crap.

I had exactly the same thing happen to me a few months back. I was glibly told that the service wasn't a business grade service, and I should back up my e mail etc.

I don't use my e mail for business, but it is a paid service and I would expect a paid service to be reliable and have back ups.

Luckily I had more than one device, and was able to retrieve my e mails from a different machine. Only losing a few days worth of e mails.

Terrible attitude exhibited by Apple, for what is a paid service that isn't cheap either.

 

[TraceyS/FL]

I had exactly the same thing happen to me a few months back. I was glibly told that the service wasn't a business grade service, and I should back up my e mail etc.

I don't use my e mail for business, but it is a paid service and I would expect a paid service to be reliable and have back ups.

Luckily I had more than one device, and was able to retrieve my e mails from a different machine. Only losing a few days worth of e mails.

Terrible attitude exhibited by Apple, for what is a paid service that isn't cheap either.

Oh man, it stinks it happened to you, but I'm happy you were able to recover most of it!

The part of this that truly "worries" me is that they are going to promote the heck out of cutting the tie with the computer. iCloud will do it all.... So they either ramp up the backups or change their tune on the backup part.

I'm probably a whole lot nicer on the phone because I can say that I've had two drives fail at once in a raid 5 array (which did have a tape backup to restore from), I "get it". Doesn't make it sting less, but I know glitches can happen, but my best friend? nope, she won't get it at all.

I want to know where my blasted email went.

 

[j_maddison]

That was exactly what I was thinking, how can they lose my e mail and fail to retrieve it from back ups and expect me to trust them with my media library

I know there is an argument for doing your own back ups, but you'd expect a company the size of Apple to have everything mirrored, backed up on redundant servers etc etc. The fact they lost the data and couldn't bring it back, that was the worrying part. For a paid service, it really isn't good enough

 

[TraceyS/FL]

My mom user error deleted her inbox. All of it. About a year ago I think.... And they restored it all, after a couple of weeks no less.

So what the heck did they change?

 

[TheKnowledgeGuy]

At least it does not sound the biggest deal, because it would have went like this:

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Also:

> Tiger
> MobileMe

Pretty sure Tiger does not like MobileMe the most...unless you mean the still compatible .Mac. It is not that good for storing e-mails when it is still outdated to .Mac.

 

[TraceyS/FL]

After going 7 business days without hearing from my Customer Relations Rep, I placed a call this morning to Executive Care.

I heard back from a nice guy within an hour and 6 hours later my email started reappearing. The current stuff hasn't propagated back to my phone (another sense of panic as you are reading a message and it goes away!) but time will tell..

I'm saddened that it took reaching this level to get it done, but thankful that someone was there to get it done.

The culprit, a server move gone awry.