Well after a half dozen calls to Citizen one and a couple trips to my local Apple store, still no resolution. I have since canceled Verizon and deactivated my phone. CO still tells me I have a zero balance even after I explain the situation and Apple says "looks like you got a free iPhone." So at this point I'm done dealing with it but will be expecting a call in six months or so from CO saying something along the lines of "sooo, about that iPhone....?"