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Sun Baked

macrumors G5
May 19, 2002
14,941
162
Re: I'm on the brink of going crazy - please help.

Step off the cliff and go crazy, the medication will be better than anything you can get now. ;)
 

PDE

macrumors 68020
Original poster
Nov 16, 2005
2,484
18
Step off the cliff and go crazy, the medication will be better than anything you can get now. ;)

Good idea. I really should just take the step. With heavy medication, my apple experience will enter a whole new dimension.

Before I let go completely though, I did try oiling the hinge but it didn't work. As i said, I think it's more related to the whole display being misaligned. There's a large gap between the display hinge plastic and the laptop body on the left side, compared to the right.

Anyway...here I gggggggggggggggggggggggggo! :)
 

wildmac

macrumors 65816
Jun 13, 2003
1,167
1
For what it's worth, if you have a problem with something bought on Amazon, return it to them. They do have a good return policy.
 

PDE

macrumors 68020
Original poster
Nov 16, 2005
2,484
18
For what it's worth, if you have a problem with something bought on Amazon, return it to them. They do have a good return policy.


thanks. Yeah, they're great that way and the reason I try to buy all my more expensive electronic things through them. No hassle and quite good to deal with. Always been a happy amazon customer. It's the way it should be when you buy something: the seller takes responsibility for the products and offers to replaced it if something is wrong.
 

iBorg20181

macrumors 6502
Apr 5, 2006
281
0
Minneapolis, MN
I'm on the phone with Apple now, but they basically are saying that you should only buy from Apple as computers from anywhere else can be used and sold as new etc. That there's no recourse if you buy from anybody else. They can offer to repair it, that's all. At first they didn't want to transfer me to customer relations, but then she did and I'm on hold.


What can I ask for? This is crazy - I'm just frustrated.

Nonsense. I don't know where you live, but retailers cannot legally sell a "returned" and opened item as "new." Any Apple-certified seller, e.g. Amazon, CompUSA, etc. in particular couldn't get away with that. A returned item in working order can be sold at a discount as "clearance," but that's it.

And your "recourse" to protect you is to buy with a credit card, and have your charge refused if the retailer screws you over.

Lastly, are you serious? You've bought a total of twelve MBPs and MBs this year, and only one was without "defects?" Either you are the absolute, unluckiest person on the planet, or your definition of "defective" is too finicky to be reasonable. If it's the latter, you will probably never find a product, ever, of any sort, that you'll be happy with. If it's the former ...... avoid all forms of gambling, risky hobbies, and women.

iBorg
 

iBorg20181

macrumors 6502
Apr 5, 2006
281
0
Minneapolis, MN
You better start comprehending it. Apple's quality control has gone downhill and that is the bottom line.

OMFG, bring out the violins .........

To claim that "Apple's quality control has gone downhill and that is the bottom line" is such utter BS, it's laughable. You don't have to be a "Mac Fanboy" to see where Apple is, year-after-year, in consumer satisfaction surveys. They're not perfect, but they do it as well as, or better than, anyone else, every year. And 2006 is no different.

"The bottom line" is that a very small percentage of product is going to have flaws/defects. And some people are just unlucky. PDE, unfortunately, appears to be one of them, when it comes to buying Macs.

iBorg
 

KipCoon

macrumors regular
Aug 23, 2000
141
0
ATL
Sorry to hear about all you're troubles :(

We got a MBP 17" about two weeks ago and so far it's been flawless, and a C2D MB will be arriving here next week, I'm hoping it shows the same amount of craftsmanship.


Whatever the case, I hope you get what you want. Hate to see someone go through so much trouble :(
 

mfInc

macrumors member
Nov 19, 2006
46
0
Toronto / Hamilton, ON (CAN)
Maybe you should try sticking it out for a while with your squeeky hinged MacBook and see if the squeek goes after usage? I have heard alot about people with squeeky spacebars that have self corrected after usage, maybe these aren't linked but thought I would mention it, though I can understand your frustration and unwillingless to compromise given the amount of money and time you have put into Apple.

IMO, Apple should be bending over backwards to make you happy with the amount of loyalty you have shown them in purchasing laptop after laptop.
My MBP has a squeky spacebar, anything I should do? Send it in?

I've had SIX macbook pros and at least as many macbooks this year and only one was without a defect out of the box (a macbook). All others had one or more issues and Apple either replaced them or I sent them back for a refund. I received a macbook two days ago and it has a faulty hinge - thumps when you open it. It works and all but I hate sending in a new machine for repair so i'm returning it. I ordered another one yesterday (the first was a week 44 and this one week 47) and just got it ten minutes ago. This one has an awful squeak on the right hinge every time I open the display.

I really don't know what to do. I could send it in for repair and be without for a week and risk it being messed up further by Apple both cosmetically and functionally, or I could return it for a refund . If I do the latter I don't know what to buy next.

Is there any way to lube the hinge without damaging it? That would be the best solution.


I can't believe that i have such bad luck. I just can't believe it. And I can't believe that Apple doesn't have better quality control.
Sorry to hear about your misfortunes bud, any advice on what I should do to analyze my macbook? Just got it a few weeks ago, so any advice to make sure nothing is wrong would be great.
 

PDE

macrumors 68020
Original poster
Nov 16, 2005
2,484
18
hmm

Nonsense. I don't know where you live, but retailers cannot legally sell a "returned" and opened item as "new." Any Apple-certified seller, e.g. Amazon, CompUSA, etc. in particular couldn't get away with that. A returned item in working order can be sold at a discount as "clearance," but that'ss it.

I know that, but the Apple tech and customer relations lady was implying that - not me.

[/QUOTE]And your "recourse" to protect you is to buy with a credit card, and have your charge refused if the retailer screws you over. [/QUOTE]

Yeah, I did that once with a restocking fee and got the money back.

[/QUOTE]Lastly, are you serious? You've bought a total of twelve MBPs and MBs this year, and only one was without "defects?" Either you are the absolute, unluckiest person on the planet, or your definition of "defective" is too finicky to be reasonable. If it's the latter, you will probably never find a product, ever, of any sort, that you'll be happy with. If it's the former ...... avoid all forms of gambling, risky hobbies, and women. [/QUOTE]

I'm usually a lucky guy, so that means I must be very picky OR, heaven forbid, APPLE HAS A QUALITY CONTROL PROBLEM. I think I'm discerning (sounds better than picky) and that I demand that a new computer not have cosmetic or functional defects out of the box.I don't think that's too much to ask for, or maybe it really is. I suppose I need to lower my expectations at the same rate as Apple lowers its quality control.

One more thing worth thinking about as a general principle in life: just because you had one experience that was in a particular way doesn't necessarily mean others are to blame for their different experience.



h
 

urrl78

macrumors member
Oct 26, 2006
89
0
It seems Apple has improved it's quality control with the new C2D's. IMHO I am seeing less complaints on different forums as compared to the origional MBP's. My C2D 15" is flawless. I suggest although you have had bad experiences in the past you should try again at an Apple store. I partly believe the tip that you should strictly go stock and not custom order your MBP, to lessen the chances of having whatever tech is working on it make more problems with the customized order. I love my 2.33 Ghz stock C2D. And I believe your story; I myself have (a few years ago) sent a Titainium in to be serviced 7 times before it came back without additional problems created by the Apple service department. Each time it came back with additional damage, but they finally got it right.
 

cecildk9999

macrumors regular
Sep 10, 2006
173
0
East Coast
It's really too bad that some people have had repeated bad luck getting a good computer out of the box; I can understand one or two replacements, but 12 is pushing it. Of course, worse things can happen, like the poor guy who got hit by lightning seven times in his life. I don't know that I would replace for a squeak (with all the trouble of returning it) if the computer worked fine, but we all have our preferences, so you have to do what seems right to you, I guess. :)
 

Whistleway

macrumors 6502
Feb 16, 2005
347
0
I am surprised that you kept going back to apple. At least after a couple of repairs, you should have switched companies. Maybe Sony?

All monopolies are bad and apple is no exception. In my experience, Apple customer service is awesome. But, for some reason, if it kept happening, get a PC. If you must use OS X, then there are several versions for PC available on torrents, albeit bordering on legality.
 
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