First off we want to thank everyone here for all of the kind words! We're so happy to see all of the Swappa Love <3
Hey there SweetApples, we're excited to see that you're looking into using our site to get your next phone!
Let's see if we can't get you a bit more comfortable. For starters this is an official Swappa account, if you need confirmation you can reach out to
social@swappa.com. Also I'm going to respond here as a staff member/real person who has used Swappa for over 5 years. Here is my personal account:
https://swappa.com/user/UCQ399/profile (my older account (5 years 1 month) has a few sales but made a new one without realizing it).
As you can see I have sold 35 phones and purchased 12. You'll also notice that I have a rating of 5 stars with 16 feedbacks (not everyone leaves them). Feedbacks are a great way to have an idea how a transaction with a seller might go, and may also help you to feel more comfortable knowing you're dealing with an established seller. However we have lots of great new sellers too.
We also have lots of security measures that other sites don't offer such as every listing being checked by a real human being such as myself, unique listing code/verification photo that must be included with every listing to make sure that the seller actually has the device and it's in the condition they state, we also check the ESN of every device to make sure that it's not blacklisted, and use PayPal for all transactions for protection through the purchase and up to 180 days after just in case.
TL;DR: We provide lots of security measures other sites don't, our whole operation is people powered no autonomous approvals (just have an Autobot for reminders), ESN checks for every listing, unique listing code/verification photo required, PayPal is used for purchases, and we're always available 24/7 by email to
help@swappa.com if you ever have questions or need assistance!
We really hope this helps with your decision and if you want to read more about us you can check out our about section
here.
