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I'm Worried...
- Thread starter intempo808
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Keep in mind you can still be #1 and still have a falloff in quality. I think we would be remiss if we didnt' consider that perhaps the failure rate (or even repair rate) of the new laptops isnt' higher or different then previous models. They still may be towards the top, but it doesn't mean there haven't been adjustments down. I'm apt to believe that they still may be on top, but that doesnt' mean the gap between them and others hasnt' narrowed.
I always take the complaints here with a grain of salt. That's not to say they aren't valid complaints, but people are bound to come here to complain. I also tend to believe that people on a forum like this will be far more discriminating than the average user, and therefore complaints will be made more often.
That said, I've had great luck with my MacBook Pro, even if it has been sent in for service. I like the way Apple handled the problem.
That said, I've had great luck with my MacBook Pro, even if it has been sent in for service. I like the way Apple handled the problem.
If the MacBooks were so faulty they wouldn't be one of Apples top selling computer. Go with the percentages.
Nicely put. "Discriminting" sounds so much nicer than "anal".
I am definitely "anal" when it comes to computers. I worked in QA for 7 years.
I worked support for 3 years too and know that some really care about you and some just want you off the phone. Apple support is some of the best I have encountered. (Although the shipping department still sent me the wrong item twice).
QA - appearances can be deceiving (they knew of all these issues but no one listened to them)
Support - excellent (most really try to help you out)
Engineering - good (they should have listened to QA before going to the party)
Manufacturing - neutral (one corner was warped on my system, yellow screen)
Shipping Dept.- umm, the packing is fantastic.
Steve Jobs -...you there buddy? Hey Steve?!
I am definitely "anal" when it comes to computers. I worked in QA for 7 years.
With computers or a different industry?
It was mostly backup software. I had to know what was a computer problem and what the devs needed to look into. It's funny thinking of some of the things that went on. I signed a non-disclosure agreement after getting offshored though so that's about all I can say.
My advice is be VERY nice to support at all times. Listen to what they say. Most really are trying to help; some are sick of their jobs or don't know your issue and just want you off the phone. If that happens call and talk to someone else, don't get mad.