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imac = depressing

Y

yagru

macrumors member
Original poster
Mar 10, 2008
61
4
Long time PC user ordered a 24" 8800 imac may 10th.. it took 2 weeks to get here to Boston (god knows why).. When I finally got it up and running it had over 20 dead pixels. I called support and they agreed to exchange it.

Whoever was supposed to email me the shipping lable forgot and I had to call a week later to get the return lable.

Shipped it back to them and got my replacement on the 11th while I was on vacation. I came back last night and openned it up.

It has 3 bright green stuck pixels right in the midlle of the screen making it virtually unuseable for anything with a dark background. I tried to fix them but it didnt work.

I made an appointment with a genius at the apple store for tomorrow.

This has taken so much of my time and has been a really depressing ordeal. Why is it when I finally decide to speand $2k and buy myself a treat that it has to be so much fn trouble. If this is not fixed for me after tomorrow then I am giving up on apple. Not a good experience at all - its been over a month and still no useable imac!
 
yagru said:
Long time PC user ordered a 24" 8800 imac may 10th.. it took 2 weeks to get here to Boston (god knows why).. When I finally got it up and running it had over 20 dead pixels. I called support and they agreed to exchange it.

Whoever was supposed to email me the shipping lable forgot and I had to call a week later to get the return lable.

Shipped it back to them and got my replacement on the 11th while I was on vacation. I came back last night and openned it up.

It has 3 bright green stuck pixels right in the midlle of the screen making it virtually unuseable for anything with a dark background. I tried to fix them but it didnt work.

I made an appointment with a genius at the apple store for tomorrow.

This has taken so much of my time and has been a really depressing ordeal. Why is it when I finally decide to speand $2k and buy myself a treat that it has to be so much fn trouble. If this is not fixed for me after tomorrow then I am giving up on apple. Not a good experience at all - its been over a month and still no useable imac!
Click to expand...

Buy a lotto ticket, your lucks gotta change.........
 
yagru said:
Long time PC user ordered a 24" 8800 imac may 10th.. it took 2 weeks to get here to Boston (god knows why).. When I finally got it up and running it had over 20 dead pixels. I called support and they agreed to exchange it.

Whoever was supposed to email me the shipping lable forgot and I had to call a week later to get the return lable.

Shipped it back to them and got my replacement on the 11th while I was on vacation. I came back last night and openned it up.

It has 3 bright green stuck pixels right in the midlle of the screen making it virtually unuseable for anything with a dark background. I tried to fix them but it didnt work.

I made an appointment with a genius at the apple store for tomorrow.

This has taken so much of my time and has been a really depressing ordeal. Why is it when I finally decide to speand $2k and buy myself a treat that it has to be so much fn trouble. If this is not fixed for me after tomorrow then I am giving up on apple. Not a good experience at all - its been over a month and still no useable imac!
Click to expand...

That is definitely not the norm for Apple computers. I have been lucky with all my macs... no dead pixels, issues, etc...
 
I have one question for you. How come you didn't just buy it at the Apple Store they have that nice brand new store there on Boylston street?
 
sorry man..

ah boy.

ya know, i'd try to tell you don't give up an mac because they're just so amazing - ive been lucky with this, my first machine.

but i guess its like a when you get a car thats a lemon - sometimes you just don't buy that model again, sometimes you do.


its up to you, but I think it's worth it.. then again, i didnt have to go through all of that.
 
Jon.Stewart87 said:
ya know, i'd try to tell you don't give up an mac because they're just so amazing - ive been lucky with this, my first machine.

but i guess its like a when you get a car thats a lemon - sometimes you just don't buy that model again, sometimes you do.

its up to you, but I think it's worth it.. then again, i didnt have to go through all of that.
Click to expand...

IAWTC. That's a hard call... I mean, every Apple I've owned so far has been fantastic... even the iMac G4 Lampshade that I bought for $350 with no airport, keyboard or mouse from an ex-coworker (my entry into the world of Apple). But, if my first Mac was "f'd" up, and I replaced it and it was still messed up, and then again... I'd probably say "screw it" and go back to a Dell.

I mean, the thought of that now makes me laugh because I couldn't imagine going back to a Dell, but... yeah, I dunno.

To the OP, I'd ask you to hang in there and deal with the hassle... like the others have said, I've never had a problem with buying or owning an Apple computer. Once these initial problems are resolved, I guarantee that your computing experience will be so much better than what you're used to with a PC. :)

But, with that said, I think everyone here can agree that we feel your pain... there's nothing worse than finally deciding to drop that amount of money on an amazing computer only to have it not be usable :(
 
You should try to open up the glass and wipe the screen. I managed to remove what I thought was 3-4 dead pixels doing that. There are vids on youtube with instructions on how to remove the glass.
 
sir. mac said:
You should try to open up the glass and wipe the screen. I managed to remove what I thought was 3-4 dead pixels doing that. There are vids on youtube with instructions on how to remove the glass.
Click to expand...

The only problem with that is if the Apple employees detect that the glass has been removed, they may deny warranty coverage
 
yagru said:
Long time PC user ordered a 24" 8800 imac may 10th.. it took 2 weeks to get here to Boston (god knows why).. When I finally got it up and running it had over 20 dead pixels. I called support and they agreed to exchange it.

Whoever was supposed to email me the shipping lable forgot and I had to call a week later to get the return lable.

Shipped it back to them and got my replacement on the 11th while I was on vacation. I came back last night and openned it up.

It has 3 bright green stuck pixels right in the midlle of the screen making it virtually unuseable for anything with a dark background. I tried to fix them but it didnt work.

I made an appointment with a genius at the apple store for tomorrow.

This has taken so much of my time and has been a really depressing ordeal. Why is it when I finally decide to speand $2k and buy myself a treat that it has to be so much fn trouble. If this is not fixed for me after tomorrow then I am giving up on apple. Not a good experience at all - its been over a month and still no useable imac!
Click to expand...

Don't give up yet. I'm nothing but thrilled with my 1st Mac. Same goes for their customer service. It's up to you, but I think when you finally get this resolved, your gonna love the Mac.
Chris
 
PowerPC Macs were better. Intel was the turn for the worst for the Mac. :rolleyes:

I am sorry for your troubles. I hope you get it fixed. :)
 
yes this was a rant.. sorry.. just very frustrated here.

Im going to the apple store today.. Im just nervous they are going to give me an issue because there are only a couple stuck pixels.. but the thing is they are right in the middle of the screen.. im hoping they will just replace the screen with no fighting
 
yagru said:
yes this was a rant.. sorry.. just very frustrated here.

Im going to the apple store today.. Im just nervous they are going to give me an issue because there are only a couple stuck pixels.. but the thing is they are right in the middle of the screen.. im hoping they will just replace the screen with no fighting
Click to expand...

I would absolutely INSIST on a replacement or refund. Be firm but polite.
 
I should stop reading threads like this hahaa.
I'm soon to be purchasing a 24" iMac, I've read so many bad things about the screens that it's making me a little nervous.....But then again, I so badly want to get into the world of Macs (absolutely sick to death of Windows/PCs) that I would keep at it until I got one I was satisfied with (hopefully the 1st one :D )

Good luck to the OP with getting what he wants, whatever he chooses to do.
 
well i decided to have this screen replaced rather than the whole imac replaced.. The new screen has some dead pixels scattered on the screen but its no big deal i guess.. no stuck pixels which is more important to me.. and the gradient is what it is.. all of the screens had it.. so i guess im sticking with this one
 
unless you really do not have the time to deal with it, I really would recommend getting one without any problems at all. I know it might seem like a big hassle, but after the warantee period is up you will be thinking, why did I ever settle for this.
 
ha in Canada my brothers ipod was broken so the box came the next day shipped it that same day and like 1 or 2 days latter his ipod was here move to Canada man and we don't have near as much faulty macs as you Americans don't know why.
 
yagru said:
well i decided to have this screen replaced rather than the whole imac replaced.. The new screen has some dead pixels scattered on the screen but its no big deal i guess.. no stuck pixels which is more important to me.. and the gradient is what it is.. all of the screens had it.. so i guess im sticking with this one
Click to expand...

Take it back, don't settle for that. Keep taking it back until you get one that meets your level of satisfaction.


Andrew
 
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