sageOP hasn't taken it to Apple yet for an evaluation.
sageOP hasn't taken it to Apple yet for an evaluation.
A court will decide that.Agreed. If the OP approached apple as “I bought this 3 months ago and noticed this. Retailer won’t help. Can you help with a solution”
they may get a sympathetic ear and some good customer service.
If OP goes in aggressively with accusations they’re just gonna (rightfully) defend their position and not offer the goodwill OP needs
Sometimes it pays to be nice and ask. I would rather have Apple do that kind of work, than put trust in some kid at Best Buy or some other retailer.This happened to me, (weirdly enough, in Brisbane) but with an ant. It was years after purchase and not there from manufacture; bugs can sometimes make their way inside, in front of the display but behind the glass.
Apple fixed it for free, out of warranty, without AppleCare.
They will, if OP takes it to court.A court will decide that not an Apple forum
Member.
The person you are responding to was merely talking about asking Apple nicely if they could help remove the bug. That is a lot more logical than being ugly and threatening to sue in court.A court will decide that.
No idea what you're trying to say here, but I see that you are new. Welcome to MacRumors. Hope you are finding your way around.sage
Apple isn't perfect but, I think that overall, they do an excellent job with customer service. I can understand your frustration and anger given your situation but, that experience isn't the same for everyone. I hope Apple makes it right for you if need be.Agreed. They really are a horrible company to deal with.
lol You have earned 3 points for witty retort.Ask the bug to go to the other side of the screen to help reduce the tilt.
Apple isn't perfect but, I think that overall, they do an excellent job with customer service. I can understand your frustration and anger given your situation but, that experience isn't the same for everyone. I hope Apple makes it right for you if need be.
I've always had good customer service experiences with Apple too. You can certainly speak to your own experiences, but not for everyone else.You are of course completely incorrect.
Not the first time I have been told that. I have a track record of being imperfect and I am fine with that. I do my best. That is what counts.You are of course completely incorrect.
That's actually not a bad idea. Maybe turn off the iMac and then see if you can guide the bug to offscreen using a flashlight, or wafting in a fresh fruit scent so he goes for the bait.Ask the bug to go to the other side of the screen to help reduce the tilt.
I’m glad you cracked up. Made my night.That's actually not a bad idea. Maybe turn off the iMac and then see if you can guide the bug to offscreen using a flashlight, or wafting in a fresh fruit scent so he goes for the bait.
Better than sitting here and moaning about how your now useless iMac (I cracked up when the OP posted that) has ruined your life and you want to go full Karen on Apple.
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That's actually not a bad idea. Maybe turn off the iMac and then see if you can guide the bug to offscreen using a flashlight, or wafting in a fresh fruit scent so he goes for the bait.
Better than sitting here and moaning about how your now useless iMac (I cracked up when the OP posted that) has ruined your life and you want to go full Karen on
Strangely irrelevant detail…They employ staff from around the world
In fairness you clearly don’t know what strange means.Strangely irrelevant detail
In fairness, I meant suspiciously irrelevant but chose a more diplomatic phrasing.In fairness you clearly don’t know what strange means.
No need to be contentious. We replied to try and be of help to the OP. You entered the thread and have been arguing just to argue. That is not productive.You’re very kind. I may buy you a dictionary.
Hi,
latest iMac 27” and has it for about 3/4 months. Didn’t buy it direct from Apple. It literally has a bug underneath the screen. God knows how it’s got there as it’s in my bedroom and has been from day 1. Called the place I bought it and they are refusing to refund. I’ve told them that it’s only a few months old and legally under 6 months, the onus is on them to prove it wasn’t faulty from day 1. Also told them that I’m led to believe that the iMac screen is fused together from the factory so it must have been there or an egg there when it was made.
What can I do??
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