If the coating were on the inside, how then did the coating get "wiped" away when he was wiping on the outside of the glass? The coating is most assuredly on the outside. The inside of the glass and the LCD itself also have coatings, but so does the outside of the glass.
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iMac Pro iMac Pro anti-reflective coating wearing off
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If the coating were on the inside, how then did the coating get "wiped" away when he was wiping on the outside of the glass? The coating is most assuredly on the outside. The inside of the glass and the LCD itself also have coatings, but so does the outside of the glass.
By pointing out that the anti-reflective coating is on the inside of the display, not the surface of the display, only strengthens the conclusion that there was something on the screen and was scratched by using the cloth.
It’s anti-reflective coating, and it definitely goes on the outside. Thats where the reflections are.
Looking over the posts, it seems you wiped the screen with a dry cloth (and a dry monitor), I suspect that with debris on the screen or on the cloth was the cause. I never wipe my screen dry for fear of damaging it.[/QUOTE]
I wiped that part of the screen because I had noticed a speck when the screen was switched off. I used a brand new apple cloth which was dry. I applied
No, because they shifted the blame on me... I would say more disappointed with Apple than angry.
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I have used Apple device for over 15 years. My due diligence in keeping screens clean has always been the same and never had I experienced any issues like that. It was a gentle wipe resulting in an instant 'smudge'.
Apart from the aforementioned mark the screen was clean. I could only see the mark whilst the screen was off. I had always had my iMac turned on ready to go. I would hit the keyboard/touchpad, sit down and the screen was on. That's why I never paid attention to what was on the screen when it was off.
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Just the soft cloth, no liquid.
I wiped that part of the screen because I had noticed a speck when the screen was switched off. I used a brand new apple cloth which was dry. I applied
No, because they shifted the blame on me... I would say more disappointed with Apple than angry.
[doublepost=1525330162][/doublepost]
I have used Apple device for over 15 years. My due diligence in keeping screens clean has always been the same and never had I experienced any issues like that. It was a gentle wipe resulting in an instant 'smudge'.
Apart from the aforementioned mark the screen was clean. I could only see the mark whilst the screen was off. I had always had my iMac turned on ready to go. I would hit the keyboard/touchpad, sit down and the screen was on. That's why I never paid attention to what was on the screen when it was off.
[doublepost=1525330926][/doublepost]
Just the soft cloth, no liquid.
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can complain? though could be inevitable, people spending such amount of $$ are expecting better service and quality including outlook ..I picked up my iMac Pro from the Apple Store a week ago and upon unboxing it I noticed that Apple techs damaged the chassis in 2 spots... 2 scratches on the iMac stand and a dent on the iMac's chin. The iMac saga continues...
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I picked up my iMac Pro from the Apple Store a week ago and upon unboxing it I noticed that Apple techs damaged the chassis in 2 spots... 2 scratches on the iMac stand and a dent on the iMac's chin. The iMac saga continues...
Is this a base model? If so, I'd be asking for a new one out of the box with AppleCare+ as a replacement. I wouldn't accept anything else as a valid solution.
Custom build. Apple Store Online is now handling this case and will be resolving it for me