iPhone 14 Pro 512GB with 300GB available and Apple One Premier 2TB iCloud storage plan (1.6TB available)
Installed iOS 16.0.3
ios 16.0.3. Apple fix this!
I got a new iPhone 14 pro and transferred from iPhone 13 pro. At first there were no pictures in the information section AND new pictures coming in on iMessage text threads were not saving to the photo gallery or sometimes they did but only for a hour or until I plugged phone into charge and then boom! pictures disappeared. Thankfully still on the thread but I can't scroll endlessly looking for pictures. What's the point of having the photo gallery if nothing is saved there?
I spent hours on the phone with Apple Support senior level techs. Opened a case. Did screen recording, let Apple install tracking software on my phone to capture issue in real time, ran diagnostics, screen share etc etc and that was all after the usual turn phone off, hard reboot phone, toggle iMessage, go to icloud and toggle sync iMessage, toggle air plane mode, turned iCloud back up off etc etc.
Apple said none of those things work. iMessage is not part of the back up so issues related to iMessage are a software issue but the Apple engineers who reviewed the information I sent them clearly showing the problem said they don't see a problem. Even worse was the suggestion for me to buy another new phone, set it up as new and see if the problem still happens and that was after I was told it is not a device issue.
After I uninstalled and wiped the phone entirely and restored THREE times, some (not all) old pictures have returned to the photo gallery after indexing for 18 hours (I have 25GB iMessage) but new photos coming daily are still not being saved to the photo gallery. I have to save each one manually to the photo app if I want it. In fact, sometimes a photo does appear saved in photo gallery but it disappears either by itself within a few hours or when I plug in to charge.
Apple: this is not a new issue. Please stop denying there is an issue. This needs to be fixed now or in iOS 16.1 please
Anyone else still having iMessage issues in iOS 16.0.3 related to
1. none or only some older iMessage pictures loading in photo gallery
2. Not having new iMessage photos saved to the gallery that stay on iPhone without disappearing in hours or when charging and not being able to get them back from iCloud
Anyone have any ideas how to fix this?
Thank you
Installed iOS 16.0.3
ios 16.0.3. Apple fix this!
I got a new iPhone 14 pro and transferred from iPhone 13 pro. At first there were no pictures in the information section AND new pictures coming in on iMessage text threads were not saving to the photo gallery or sometimes they did but only for a hour or until I plugged phone into charge and then boom! pictures disappeared. Thankfully still on the thread but I can't scroll endlessly looking for pictures. What's the point of having the photo gallery if nothing is saved there?
I spent hours on the phone with Apple Support senior level techs. Opened a case. Did screen recording, let Apple install tracking software on my phone to capture issue in real time, ran diagnostics, screen share etc etc and that was all after the usual turn phone off, hard reboot phone, toggle iMessage, go to icloud and toggle sync iMessage, toggle air plane mode, turned iCloud back up off etc etc.
Apple said none of those things work. iMessage is not part of the back up so issues related to iMessage are a software issue but the Apple engineers who reviewed the information I sent them clearly showing the problem said they don't see a problem. Even worse was the suggestion for me to buy another new phone, set it up as new and see if the problem still happens and that was after I was told it is not a device issue.
After I uninstalled and wiped the phone entirely and restored THREE times, some (not all) old pictures have returned to the photo gallery after indexing for 18 hours (I have 25GB iMessage) but new photos coming daily are still not being saved to the photo gallery. I have to save each one manually to the photo app if I want it. In fact, sometimes a photo does appear saved in photo gallery but it disappears either by itself within a few hours or when I plug in to charge.
Apple: this is not a new issue. Please stop denying there is an issue. This needs to be fixed now or in iOS 16.1 please
Anyone else still having iMessage issues in iOS 16.0.3 related to
1. none or only some older iMessage pictures loading in photo gallery
2. Not having new iMessage photos saved to the gallery that stay on iPhone without disappearing in hours or when charging and not being able to get them back from iCloud
Anyone have any ideas how to fix this?
Thank you