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iMessage pictures not saving to info section photo gallery of iMessage iOS 16.0.3

Oops I’m sorry, it’s the same 17.0.2 update that was released a few days ago for the iPhone 15, but now it’s available for all devices
 
I'm also having this issue, spent a few hours with apple support, also getting nowhere
 
Per Apple Senior Support, this is a known issue affecting the iPhone 15's and engineering is working on it, if you call into them you can reference Issue Tracker #294431. They are supposed to follow up with an update once they know more. At least there is confirmation that they're aware it's an issue.
 
paulrr said:
Per Apple Senior Support, this is a known issue affecting the iPhone 15's and engineering is working on it, if you call into them you can reference Issue Tracker #294431. They are supposed to follow up with an update once they know more. At least there is confirmation that they're aware it's an issue.
Click to expand...
I’ve never been so excited about a known issue! Finally- just maybe they will fix this.
 
Randalpaul said:
I feel the same way. I sent that to my Apple Advisor for confirmation. I will let you know
Click to expand...
They of course never heard of the Issue Tracker. They are telling me after 72 hours of plugged in that it will take another week. I don't believe that for a second. Any thoughts ?
 
Randalpaul said:
They of course never heard of the Issue Tracker. They are telling me after 72 hours of plugged in that it will take another week. I don't believe that for a second. Any thoughts ?
Click to expand...
I have heard that iOS 17.1 beta is being released soon or has already dropped. With the reports of battery overheating etc, they will be doing a software update soon. I can only hope the iMessage bug will be fixed in this and maybe that’s why they said a week.

Has anyone wiped the phone and reinstalled via ICloud? Not reinstall Quick - old phone to new phone and not via Finder on Mac?

I’m wondering if it’s worth trying to wipe it and start over with an iCloud recovery reinstall? I don’t think it will help because iMessage isn’t part of the back up.

The guy I spoke to at Apple support today told me to download photos in iMessage to photos. I told him I have photos on old text threads going back years and they don’t show up so I can’t do that. He also looked at my phone (screen share) and could see that only 3GB of my 13GB of messages have downloaded to my phone. The approx 10GB is stuck in iCloud.

It seems to me that no matter how I reinstall if I wipe the phone, I can’t get iMessage to download and install all my messages

The apple support guy sent me a link to follow up in two days to see if he can find other people reporting the same issue. I’ll do that
 
Maxell said:
I have heard that iOS 17.1 beta is being released soon or has already dropped. With the reports of battery overheating etc, they will be doing a software update soon. I can only hope the iMessage bug will be fixed in this and maybe that’s why they said a week.

Has anyone wiped the phone and reinstalled via ICloud? Not reinstall Quick - old phone to new phone and not via Finder on Mac?

I’m wondering if it’s worth trying to wipe it and start over with an iCloud recovery reinstall? I don’t think it will help because iMessage isn’t part of the back up.

The guy I spoke to at Apple support today told me to download photos in iMessage to photos. I told him I have photos on old text threads going back years and they don’t show up so I can’t do that. He also looked at my phone (screen share) and could see that only 3GB of my 13GB of messages have downloaded to my phone. The approx 10GB is stuck in iCloud.

It seems to me that no matter how I reinstall if I wipe the phone, I can’t get iMessage to download and install all my messages

The apple support guy sent me a link to follow up in two days to see if he can find other people reporting the same issue. I’ll do
Maxell said:
I have heard that iOS 17.1 beta is being released soon or has already dropped. With the reports of battery overheating etc, they will be doing a software update soon. I can only hope the iMessage bug will be fixed in this and maybe that’s why they said a week.

Has anyone wiped the phone and reinstalled via ICloud? Not reinstall Quick - old phone to new phone and not via Finder on Mac?

I’m wondering if it’s worth trying to wipe it and start over with an iCloud recovery reinstall? I don’t think it will help because iMessage isn’t part of the back up.

The guy I spoke to at Apple support today told me to download photos in iMessage to photos. I told him I have photos on old text threads going back years and they don’t show up so I can’t do that. He also looked at my phone (screen share) and could see that only 3GB of my 13GB of messages have downloaded to my phone. The approx 10GB is stuck in iCloud.

It seems to me that no matter how I reinstall if I wipe the phone, I can’t get iMessage to download and install all my messages

The apple support guy sent me a link to follow up in two days to see if he can find other people reporting the same issue. I’ll do that
Click to expand...
Downloading from cloud doesn't change anything. There is a bug and I'm not sure if its widespread or we are the unfortunate one. Apple continues to tell me to wait for it to index but it's been a week on high speed internet and nothing has changed.
Click to expand...
 
Mine doesn’t say it is indexing. Mine said it was syncing to iCloud and that lasted about 30 mins and nothing changed.

Sounds like we have no choice but to wait for a fix. All the new things in search in iMessage using keywords don’t work for me because my text threads haven’t downloaded to my phone so it can’t find anything using keywords.
 
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Maxell said:
I have heard that iOS 17.1 beta is being released soon or has already dropped. With the reports of battery overheating etc, they will be doing a software update soon. I can only hope the iMessage bug will be fixed in this and maybe that’s why they said a week.

Has anyone wiped the phone and reinstalled via ICloud? Not reinstall Quick - old phone to new phone and not via Finder on Mac?

I’m wondering if it’s worth trying to wipe it and start over with an iCloud recovery reinstall? I don’t think it will help because iMessage isn’t part of the back up.

The guy I spoke to at Apple support today told me to download photos in iMessage to photos. I told him I have photos on old text threads going back years and they don’t show up so I can’t do that. He also looked at my phone (screen share) and could see that only 3GB of my 13GB of messages have downloaded to my phone. The approx 10GB is stuck in iCloud.

It seems to me that no matter how I reinstall if I wipe the phone, I can’t get iMessage to download and install all my messages

The apple support guy sent me a link to follow up in two days to see if he can find other people reporting the same issue. I’ll do that
Click to expand...
I previously had this problem and it was due to my Messages settings in iCloud (not the backup, but in the “Apps using iCloud” section), being different for my devices.

My iPad was no longer set to sync via iCloud because I stopped using it for messages but it had years worth of messages.

My iPhone was set to sync via iCloud but I had that one set to only keep messages 30 days.

An update (or my carelessness) re-enabled the iCloud sync on the iPad and then I started seeing all of those old messages pop into iMessage on my iPhone but then at some point they would disappear..

Once I set the iPad to match the iPhone it stopped.

This was a year or so ago and I am not having this issue when I went from a 14 pro max to my 15 pro max, but it sounded similar.
 
Maxell said:
Mine doesn’t say it is indexing. Mine said it was syncing to iCloud and that lasted about 30 mins and nothing changed.

Sounds like we have no choice but to wait for a fix. All the new things in search in iMessage using keywords don’t work for me because my text threads haven’t downloaded to my phone so it can’t find anything using keywords.
Click to expand...
Out of curiosity, I was wondering if any of the folks having this issue were previously on the iOS 17 betas, or if you went straight to iOS 17 from iOS 16?
 
iMessage search is pretty much useless until this bug is fixed. It won’t find any keyword in any of the t older texts even though the conversation is there. Def seems like some type of indexing issue.
 
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Is this issue fixed for everyone? I still have missing pictures though not as many missing as before. new pictures I receive often don’t index And are missing in the info section of iMessage.
 
ihakim said:
Is this issue fixed for everyone? I still have missing pictures though not as many missing as before. new pictures I receive often don’t index And are missing in the info section of iMessage.
Click to expand...
This happens to me every once in a while too. Try going to the picture in the iMessage thread and saving it to your photo gallery. Go to your photo gallery, open it, then delete the pic. Go back to your iMessage info section and it should be there.
 
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