Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

In Warranty changed iPad is new or refurbished?

A

AGANG

macrumors member
Original poster
Aug 13, 2015
57
8
Hi.

I have some problems with my iPad pro 10.5" modell and I'm going to bring back to the Apple Service, because it has half year Apple warranty.

I hope, thats I will get a brand new iPad pro back. (without the box, only the device, as I know)

I would like to ask you guys, that do I get back a brand new or a refurbished iPad Pro?
What do you know about in warranty changed iPads?
 
AGANG said:
Ok, but which do I get from Service? I prefer better brand new.
Click to expand...
You can have your preference but if a replacement is necessary you will get a "new" iPad which may or may not be refurbished. Personally, I'd prefer refurbished. Many of these are just open box returns. All of these have been inspected:

"Each Apple Certified Refurbished Product:
  • undergoes full functionality testing and any defective modules identified in testing are replaced.
  • Apple Watch and Apple Pencil devices that require replacement parts are not included in the Apple Certified Refurbished Program.
  • is put through a thorough cleaning process and inspection.
  • is repackaged (including appropriate manuals, cables, new boxes).
  • includes either the Operating System originally shipped with the unit or, in some cases, a more recent version.
  • is placed into a Final QA inspection prior to being added to sellable refurbished stock

Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures.

(2) What should I expect when I purchase an Apple Certified Refurbished Product?
  • Substantial savings
  • A fully functional unit with complete documentation
  • The assurance that the unit meets Apple's premiere quality standards, and that its defective components have been replaced by genuine Apple components"
 
  • Like
Reactions: davidmartindale
I think you usually get a refurbished device, but who knows what the service point will do if they don’t have refurbished at hand at that moment. Can you pick to have a brand new one? I don’t think so.
 
You can get either depending on availability. But it doesn’t really matter. Apple refurbished products aren’t like any other company.
 
  • Like
Reactions: Freakonomics101
Richard8655 said:
This (posted by a member here a while back) has since made me a little more skeptical about refurbished iPads.

Click to expand...
Im not sure Would be a good idea to bring back my ipad and maybe I will get a refurbished ipad back.
 
AGANG said:
Im not sure Would be a good idea to bring back my ipad and maybe I will get a refurbished ipad back.
Click to expand...

If it were me, I’d have them take a look at the issue. But before agreeing to replace it (if they do), ask which - new or refurbished. Then decide if worth it.
 
  • Like
Reactions: AGANG
Your replacement iPad will likely be a refurbished unit.

You don't want a refurbished unit as Apple salvages parts from other units to create a refurbished device. This is evidenced by the above linked video. If you treated your iPad well, ask Apple to repair the device if possible.

In short, you're taking a risk having your iPad replaced.
 
  • Like
Reactions: Richard8655
JPack said:
Your replacement iPad will likely be a refurbished unit.

You don't want a refurbished unit as Apple salvages parts from other units to create a refurbished device. This is evidenced by the above linked video. If you treated your iPad well, ask Apple to repair the device if possible.

In short, you're taking a risk having your iPad replaced.
Click to expand...
I have some scratches and oleophobic coating problem, but cant see when I use it.
On iPad pro’s cant change only the screen, will be the whole device change. As I know.
[doublepost=1533499052][/doublepost]
Richard8655 said:
If it were me, I’d have them take a look at the issue. But before agreeing to replace it (if they do), ask which - new or refurbished. Then decide if worth it.
Click to expand...
They cant say me that, the replacement ipad will be new or refurbished. They only say me that the whole ipad will be replaced, but I have problem only with the screen. But cant change the screen only.
 
The same risk with iPhones and other iDevices that Apple replace with refurbished units.

I believe the only place you will get a new device as a replacement is in China (there is some law on this), but in China they do not service non-Chinese iDevices.
 
  • Like
Reactions: AGANG
AGANG said:
They cant say me that, the replacement ipad will be new or refurbished. They only say me that the whole ipad will be replaced, but I have problem only with the screen. But cant change the screen only.
Click to expand...

Maybe true, but it wouldn’t hurt to ask and they might tell you which it is. Also if they bring out a replacement in a plain brown box, you know it’s refurbished. If it’s in a cellophane sealed white box with standard graphics, then obviously it’s new.
 
  • Like
Reactions: JPack and AGANG
Richard8655 said:
Maybe true, but it wouldn’t hurt to ask and they might tell you which it is. Also if they bring out a replacement in a plain brown box, you know it’s refurbished. If it’s in a cellophane sealed white box with standard graphics, then obviously it’s new.
Click to expand...
My iphone 5 had some problem too And I brought back to this service and I waited 2 weeks for the replacement device. With the ipad will be the same situation as the guy in th service said. (i should wait 2 weeks for the replacement ipad)
When I get the replacement iPhone 5 back I only get the cellophane sealed device without box.

Thank you for your help.:)
 
When it comes to replacement of a device, the new device will generally always be in a brown box. Even if the device is brand new. That’s their replacement packaging. Replacement units contain specific SKU, they can’t just pick a brand new device off the shelf and give you.
 
  • Like
Reactions: Richard8655 and AGANG
akash.nu said:
When it comes to replacement of a device, the new device will generally always be in a brown box. Even if the device is brand new. That’s their replacement packaging. Replacement units contain specific SKU, they can’t just pick a brand new device off the shelf and give you.
Click to expand...

That still doesn’t guarantee it’s new. Apple can put whatever they want in a brown box. It’s a risk, and the only guarantee is in new sealed packaging. The serial number will confirm as refurb has different numbers than new.
 
Last edited:
  • Like
Reactions: sracer and akash.nu
Sackofnickels said:
Ive had better luck with white box replacements then I have had with the actual retail item.
Click to expand...

I don’t think Apples white box replacements receive enough credit. They really do have some stringent quality checks, they typically receive a new casing, battery and display. And of course it has a one-year warranty attached, and Apples customer service if anything goes wrong, they will make it right.
 
  • Like
Reactions: Sackofnickels and artfossil
TBH you have no control whether you get a "new" device or a refurbished device, and in all honesty should not feel entitled to either. Apple will sort your problem under warranty, that's all that matters.

I had the "white spot" issue on my day one 10.5 iPad pro (week 21, may 2017), and did an Apple Care express replacement on it. I received a replacement device that was in a foam envelope inside a brown box. This device came with iOS 11 something and was week 46, November 2017. This device had a sub-par display, so I initiated another express replacement. The next replacement was in a white box inside a brown box. This was a week 21, may 2017 device and had iOS 10.3.2 installed (the version of iOS that shipped on the 10.5 from day one). This device is "perfect".

The fact this was in a white box and still had 10.3.2 on it leads me to believe it was a new device that had been packed in the "white box" and was directly allocated as replacement stock from new. Had it been refurbished, i'd have expected it to arrive with a newer iOS version.
[doublepost=1533546404][/doublepost]
akash.nu said:
When it comes to replacement of a device, the new device will generally always be in a brown box. Even if the device is brand new. That’s their replacement packaging. Replacement units contain specific SKU, they can’t just pick a brand new device off the shelf and give you.
Click to expand...

I've had an instance where I went through 4 or so replacement iPad Mini 2's within 2 days with issues that the Apple store staff could see, and they ordered me a brand new retail one as a replacement. They did all act like they were "doing me a favour", but it can happen
 
  • Like
Reactions: akash.nu
MrGimper said:
I've had an instance where I went through 4 or so replacement iPad Mini 2's within 2 days with issues that the Apple store staff could see, and they ordered me a brand new retail one as a replacement. They did all act like they were "doing me a favour", but it can happen
Click to expand...

They were kind of doing a bit of favour. They don’t have to order a brand new device, but they did.
 
akash.nu said:
They were kind of doing a bit of favour. They don’t have to order a brand new device, but they did.
Click to expand...

Not really when when I took one back with a flickering screen, one with obvious hair/dust (that was noticed in-store) and one that worked for a day then just displayed white static on a black screen. I said I'd lost faith in their replacement/refurbished devices and they ordered me a retail one to make it more likely I'd get a working device (experience since shows that means nothing lol)
 
MrGimper said:
Not really when when I took one back with a flickering screen, one with obvious hair/dust (that was noticed in-store) and one that worked for a day then just displayed white static on a black screen. I said I'd lost faith in their replacement/refurbished devices and they ordered me a retail one to make it more likely I'd get a working device (experience since shows that means nothing lol)
Click to expand...

According to legal requirements, they’ll need to provide you with equal / similar working device, which they can do even with another refurbished one. Mostly all other manufacturers do that. They chose to give you a new one to keep your custom. Try Samsung with a similar issue and you’ll know what I’m talking about. If you have time watch this video.

 
  • Like
Reactions: vidjahgamz and Richard8655
So what would you do, if you were me? Would you change back the half year old ipad?

On my ipad screen can see some scratches which is frustrating because they are on the middle on the screen and the white color can see as rainbow color on scratches.
I will use my ipad with apple pencil, maybe can feel the scratches with pencil if I write or draw.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back