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Richard8655

macrumors 68000
Mar 11, 2009
1,925
1,372
Chicago suburbs
So what would you do, if you were me? Would you change back the half year old ipad?

On my ipad screen can see some scratches which is frustrating because they are on the middle on the screen and the white color can see as rainbow color on scratches.
I will use my ipad with apple pencil, maybe can feel the scratches with pencil if I write or draw.

With those problems and if Apple agrees to free replacement, I would replace no matter what they gave me.
 
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AGANG

macrumors member
Original poster
Aug 13, 2015
57
8
With those problems and if Apple agrees to free replacement, I would replace no matter what they gave me.
What if I get a refurbished iPad for my New iPad? But I have warranty until the end of this year And if I will have problem with a replacemrnt ipad I can bring back.
 

Richard8655

macrumors 68000
Mar 11, 2009
1,925
1,372
Chicago suburbs
What if I get a refurbished iPad for my New iPad? But I have warranty until the end of this year And if I will have problem with a replacemrnt ipad I can bring back.

I think you worry too much about this. Even though a new iPad is preferred over refurbished, there’s almost no chance they’ll give you new as others here have mentioned. And refurbished are pretty good too if you treat it well.

So just go ahead and exchange. Nothing will get better, and you can start enjoying your replaced iPad without the previous problems.
 
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ericwn

macrumors G5
Apr 24, 2016
12,112
10,899
What if I get a refurbished iPad for my New iPad? But I have warranty until the end of this year And if I will have problem with a replacemrnt ipad I can bring back.

The original warranty will still be in place. If the replacement needs service in the warranty period, Apple will offer warranty service if applicable. I think in addition to the original warranty the service device will have 90 days warranty by itself- whatever warranty runs longer will cover the device.
 

MrGimper

macrumors G3
Sep 22, 2012
8,900
12,805
Andover, UK
The original warranty will still be in place. If the replacement needs service in the warranty period, Apple will offer warranty service if applicable. I think in addition to the original warranty the service device will have 90 days warranty by itself- whatever warranty runs longer will cover the device.

Indeed. I think the OP is overthinking this. OP, you either get a replacement device or you don't. If your device is 6 months old, there is the possibility you could get a newer device, production date-wise.
 

jaybar

macrumors 68020
Dec 11, 2008
2,074
640
My experience has been that unless you get a replacement near the time of product launch, you are likely to get a refurb. My understanding is that it will not extend the warrantee under normal circumstances. My husband’s iPhone 7 refused to charge. We had Apple Care. They replaced the phone. Apple Care was good through May 2019. Yesterday’s iPhone replacement did not extend the warrantee beyond the Apple Care termination date.

Without AC, iPhones have a one year warrantee. If your device failed at the 10 month point and Apple replaced it, I woukd be very surprised if the warrantee on the new device, would be more than 2 months.
 

Richard8655

macrumors 68000
Mar 11, 2009
1,925
1,372
Chicago suburbs
My experience has been that unless you get a replacement near the time of product launch, you are likely to get a refurb. My understanding is that it will not extend the warrantee under normal circumstances. My husband’s iPhone 7 refused to charge. We had Apple Care. They replaced the phone. Apple Care was good through May 2019. Yesterday’s iPhone replacement did not extend the warrantee beyond the Apple Care termination date.

Without AC, iPhones have a one year warrantee. If your device failed at the 10 month point and Apple replaced it, I woukd be very surprised if the warrantee on the new device, would be more than 2 months.

That was also my experience with my Apple TV. It wouldn’t function at the 10 month mark, and with the original warranty Apple replaced it with a refurbished. However, the warranty continued as from the original with only 2 months left on the refurbished.
 

AGANG

macrumors member
Original poster
Aug 13, 2015
57
8
Ok, I will replace it. Thank you very much guys for your help, I appreciate it.:)
[doublepost=1533585914][/doublepost]Ho
That was also my experience with my Apple TV. It wouldn’t function at the 10 month mark, and with the original warranty Apple replaced it with a refurbished. However, the warranty continued as from the original with only 2 months left on the refurbished.
How did you know that it was a refurb apple tv?
 
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MrGimper

macrumors G3
Sep 22, 2012
8,900
12,805
Andover, UK
That was also my experience with my Apple TV. It wouldn’t function at the 10 month mark, and with the original warranty Apple replaced it with a refurbished. However, the warranty continued as from the original with only 2 months left on the refurbished.

I thought it was the remainder of your device warranty, applecare+ (if you have it), or 90 days. Whatever is longer.
 

Richard8655

macrumors 68000
Mar 11, 2009
1,925
1,372
Chicago suburbs
How did you know that it was a refurb apple tv?

I’m pretty sure because of the plain brown box. I should check the serial number (I think really the model number) to confirm.

I thought it was the remainder of your device warranty, applecare+ (if you have it), or 90 days. Whatever is longer.

I think you’re right and probably misremembered. It was to the end of the original warranty or at 90 days, whichever occurred later.
 
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Ivabign

macrumors 6502
Mar 27, 2011
424
45
SoCal
You can have your preference but if a replacement is necessary you will get a "new" iPad which may or may not be refurbished. Personally, I'd prefer refurbished. Many of these are just open box returns. All of these have been inspected:

"Each Apple Certified Refurbished Product:
  • undergoes full functionality testing and any defective modules identified in testing are replaced.
  • Apple Watch and Apple Pencil devices that require replacement parts are not included in the Apple Certified Refurbished Program.
  • is put through a thorough cleaning process and inspection.
  • is repackaged (including appropriate manuals, cables, new boxes).
  • includes either the Operating System originally shipped with the unit or, in some cases, a more recent version.
  • is placed into a Final QA inspection prior to being added to sellable refurbished stock

Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures.

(2) What should I expect when I purchase an Apple Certified Refurbished Product?
  • Substantial savings
  • A fully functional unit with complete documentation
  • The assurance that the unit meets Apple's premiere quality standards, and that its defective components have been replaced by genuine Apple components"
All Refurbished iPads come with new aluminum cases and new batteries - they are, for all intents and purposes, brand new units.
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I don’t think Apples white box replacements receive enough credit. They really do have some stringent quality checks, they typically receive a new casing, battery and display. And of course it has a one-year warranty attached, and Apples customer service if anything goes wrong, they will make it right.
Warranty replacement units use the balance of existing warranty or 90 days, whichever is longer. But if you buy a Refurb online from Apple, it has the same 1 year warranty.
 
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44267547

Cancelled
Jul 12, 2016
37,642
42,494
Warranty replacement units use the balance of existing warranty or 90 days, whichever is longer. But if you buy a Refurb online from Apple, it has the same 1 year warranty.

Its not just online, The same one year warranty applies ‘in store’ for white box replacements.
 

gnasher729

Suspended
Nov 25, 2005
17,980
5,566
I think you usually get a refurbished device, but who knows what the service point will do if they don’t have refurbished at hand at that moment. Can you pick to have a brand new one? I don’t think so.
For example, if you buy a device very shortly after it is released, Apple just doesn't have any refurbished devices yet. Takes about two or three months. So for a very short time, you will get a new device. Which likely comes from a "refurbished" box.

Anyway, if your device is six months old, then whatever refurbished device you get will be in better condition than your six month old device.
[doublepost=1533630377][/doublepost]
What if I get a refurbished iPad for my New iPad? But I have warranty until the end of this year And if I will have problem with a replacemrnt ipad I can bring back.
You have the exact same warranty as you had before. Say you bought an iPad on February 1st. You have warranty until February 1st next year (or maybe January 31st, not sure). If your replacement breaks before that, it is under warranty. If it breaks later, it's not under warranty, just like your original iPad wouldn't have been under warranty. (But I think all replacements have three months warranty, so in my example, if your iPad broke on January 28th, and for some reason it took until February 5th to get a replacement, that replacement would be under warranty until May 5th. )
 
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AGANG

macrumors member
Original poster
Aug 13, 2015
57
8
My ipad was replaced. I get an another ipad from the service. The serial number begin with “F”.... Is this an refurbished ipad (manufacture date:2018.07.23)??
 
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chrfr

macrumors G5
Jul 11, 2009
13,702
7,264
My ipad was replaced. I get an another ipad from the service. The serial number begin with “F”.... Is this an refurbished ipad (manufacture date:2018.07.23)??
It’s refurbished.
 

akash.nu

macrumors G4
May 26, 2016
10,870
16,998
I think Apple almost always give refurbished device. My iPhone 5 replacement had serial number with F...

If available then naturally they’d prioritise refurbished devices. That’s normal. At this late in the cycle they have plenty of refurbished hardware. As mentioned before, if you need a replacement within a few days/ weeks from launch then the chances of getting a new device is higher.
 
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MrGimper

macrumors G3
Sep 22, 2012
8,900
12,805
Andover, UK
I've never had a replacement device with an "F" prefix, and I've had replacement iPads and iPhones going back to iPad 2 and iPhone 4
 

AGANG

macrumors member
Original poster
Aug 13, 2015
57
8
my friend from this service get back an ipad pro too today and her serial number begin with D? is it her ipad replacement new?
 
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