Apple finally got back to me about iTunes backup. They want logs and sent me an backup profile to install on my device.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iOS 10.2 Beta 7 - Changes, Bugs, and Fixes
- Thread starter bmcfadden
- WikiPost WikiPost
- Start date
- Sort by reaction score
- Status
Apple finally got back to me about iTunes backup. They want logs and sent me an backup profile to install on my device.
Just backed up my iPhone and it only took about 8 minutes. Weird that it'd work for me, but not for you.
Its because its random. Apple has now acknowledged the problem and wants all my logs to find where the problem stems.
Some days I can backup both devices in under 3 minutes, some days, as I posted can take 40 minutes.
Trust me, it hasn't been fixed =(
Attachments
I have restarted both iTunes and my MBP but it doesn't help. The issue still comes back... =(
Maybe you need to restart your phone and try again. My laptop is running Windows 10 Pro, btw.
I have done that as well. This is a bug in either iOS or Sierra/iTunes. It started after installing b4 of iOS 10.2
Just a question. I've been trying to backup my iPhone 7 to my MPB running Sierra 10.12.2 for the last our now and I keep getting this freaking error message. I have already sent a case to Apple about this but I want to resend a new one. Can I still use the Feedback assistant even though I'm running the final version of iOS 10.2? I'm not a developer...
I just use bug reporter. You can google it and it will take you to their website. Feedback is nice while on the phone but bug reporter is easier to use when they start requesting logs and what not.
As for trying to backup now. I've noticed that if I delete all prior backups from iTunes. Quit iTunes. Unplug the phone. Plug in the phone and reopen iTunes. Then back up, it's more likely to succeed. Not always but definitely seems to work better. Also make sure you don't have any other iOS devices plugged in. That also seems to screw it up.
Lastly. Every time you get that message, it is creating a corrupt backup. So you need to go to iTunes preferences and delete that backup before trying to create another one. Otherwise it's writing over a corrupt one which may lead it to being overall corrupted.
Thanks for the information. I also delete all backups prior to taking a new one. I will try to disconnect the phone and quit iTunes though.
So, I can use the bug reporter even though I'm not a developer? I don't want to get banned or anything
There is a link in the first page. And Feedback app is already gone in that beta.
P.S.: iTunes 12.5.4 came out today. Going to download.
Thanks for the information. I also delete all backups prior to taking a new one. I will try to disconnect the phone and quit iTunes though.
So, I can use the bug reporter even though I'm not a developer? I don't want to get banned or anything
Yep. I don't have a developer account anymore and continue to use bug reporter. Have been for a few years now. Go for it. I currently have 6 open reports and at least 30 closed reports. (Most are from the Safari keyboard bug). More reports on this issue the better!
[doublepost=1481660456][/doublepost]
Many thanks, will do it right away!!
So far no noticeable difference with 12.5.4. I'm assuming it mainly fixes the bug that deletes all your videos if you delete the videos app and only use TV.
In beta 4, if you deleted the videos app and then tried to sync with iTunes all your downloaded movies were deleted. I believe beta 5 fixed that on the iOS side, but iTunes still did not see the TV app. The release notes of iTunes states compatibility with TV app. So not sure how I am being funny when those were known bugs/issues..
iOS 10.2 Beta 5-7 Release Notes:
"Syncing with iTunes 12.5 through 12.5.3 should no longer delete TV app library content."
So you deleted your videos app before the TV app was even available.
Okay then. TV app become available in Beta 2. But regardless, my point still stands as the release notes clearly indicate that there was a problem with syncing videos with iTunes and only using the TV app. So again, I am not being a 'funny guy' when there was clearly a bug.Ah, I was in beta 2, my bad. Haha.So you deleted your videos app before the TV app was even available.
