iOS 17 - FaceTime over Cellular - T-Mobile

[hewhohoggs]

Ever since upgrading to 17, I can no longer make FaceTime calls over cellular. I will receive a FaceTime call from SOME people, but when I attempt to answer, it never connects. Conversely, if I try to FT someone else over cellular, the call will never go thru on their side (even though it rings out on my side).

I have escalated cases with both T-Mobile and Apple, both of whom are pointing the finger at each other. Apple’s engineering team has apparently received a few similar reports. Issue persists through 17.0.1 a well as a restore.

Anyone experiencing this too?

 

[Shawn_801]

any luck on a fix? I have tickets opened with both Apple and T-Mobile as well. They are both blaming each other. I have tried everything Apple told me to try and T-Mobile. Still won’t work on cellular.

 

[hewhohoggs]

any luck on a fix? I have tickets opened with both Apple and T-Mobile as well. They are both blaming each other. I have tried everything Apple told me to try and T-Mobile. Still won’t work on cellular.

I’ve tried everything. Same exact thing — T-Mobile is blaming apple and vice versa. I’ve spent tens of hours troubleshooting with both and have made no progress. I don’t know what to do other than switch carriers or wait it out.

 

[hewhohoggs]

I’ve tried everything. Same exact thing — T-Mobile is blaming apple and vice versa. I’ve spent tens of hours troubleshooting with both and have made no progress. I don’t know what to do other than switch carriers or wait it out.

Also, FWIW, I think it’s an Apple/iOS 17 issue. FaceTime only broke after upgrading to 17.

 

[Tallfish0919]

I have T-Mobile with the same issue

 

[mchart]

Yes, same problem. None of the recommended 'fixes' does anything. iPhone 15 Pro and/or iOS 17 has been one of the worst launches for me so far. Pretty much every major reported bug I've been getting.

 

[DblHelix]

Biggest problem I have with t-mobile is not allowing private relay. I’m on Verizon no issue my wife is on ghetro on the t-mobile network and it says her carrier blocks it.

 

[Acevesx]

I’m having the same issue among many other issues. iOS 17 is garbage.

 

[hewhohoggs]

Has anyone tried the 17.1 beta to see if it resolves it?

 

[Banglazed]

Biggest problem I have with t-mobile is not allowing private relay. I’m on Verizon no issue my wife is on ghetro on the t-mobile network and it says her carrier blocks it.

Do you have web guard feature enabled?

Web Guard device content filter

Web Guard is a free service that can be used to restrict adult content from being seen or accessed by individuals under 18 years old.

www.t-mobile.com

 

[KnownSyntax]

Biggest problem I have with t-mobile is not allowing private relay. I’m on Verizon no issue my wife is on ghetro on the t-mobile network and it says her carrier blocks it.

T-Mobile 100% allows for the iCloud Private Relay feature, as I have it enabled on T-Mobile with no issues whatsoever.

 

[BagNDrag]

Facetime still doesn't work over T-Mobile cellular (17.1 RC) for all of our 8 phones in the family... ugh. Anyone have any luck getting this working?

 

[ManuCH]

Does it work if you enable some VPN? Like NordVPN and the like?

 

[Shawn_801]

Facetime still doesn't work over T-Mobile cellular (17.1 RC) for all of our 8 phones in the family... ugh. Anyone have any luck getting this working?

I just installed 17.1. FaceTime still won’t work on cellular. I just got done talking to T-Mobile: they once again said it’s an Apple issue. I’m chatting with Apple and they are having me do the same crap I’ve done 100 times. I just want a fix. Ugh.

 

[mrCrumbSnatcher]

Does it work if you enable some VPN? Like NordVPN and the like?

It only works for me over cellular if I fire up Mullvad VPN. No issues in the past... only when I upgraded to the 15 Pro and running iOS 17.

 

[ManuCH]

Another question to those who have the issue: do you happen to have some service active by T-Mobile like "children online protection" and what not, filtering out malicious/adult websites? Or some anti-malware, anti-something service T-Mobile provides? Most big providers have such services and sometimes they interfere with legitimate services.

Have you tried installing a Google or Cloudflare DNS profile on the iPhone that overrides the T-Mobile DNS? Try it: https://github.com/paulmillr/encrypted-dns

 

[mrCrumbSnatcher]

Another question to those who have the issue: do you happen to have some service active by T-Mobile like "children online protection" and what not, filtering out malicious/adult websites? Or some anti-malware, anti-something service T-Mobile provides? Most big providers have such services and sometimes they interfere with legitimate services.

Have you tried installing a Google or Cloudflare DNS profile on the iPhone that overrides the T-Mobile DNS? Try it: https://github.com/paulmillr/encrypted-dns

I personally do not have any T-mobile related protections turned on except for possibly that caller ID SPAM protection (Scam Shield App). But I've had that turned on for years. Thanks for the DNS suggestion, but I'm going to leave it as is for now.... a little too much for me.

 

[Apple_Robert]

I haven't tried 17.1 but, haven't had any problems prior to making or receiving FaceTime calls. Is this a widespread problem past some MR people?

 

[mrCrumbSnatcher]

I haven't tried 17.1 but, haven't had any problems prior to making or receiving FaceTime calls. Is this a widespread problem past some MR people?

Reddit seems pretty active with this issue as well. BTW - upgraded to 17.1 and that didn't fix it.

 

[Apple_Robert]

Reddit seems pretty active with this issue as well. BTW - upgraded to 17.1 and that didn't fix it.

I hope the responders here have filed a bug report with Apple, in case the problem is on Apple's side. It could also be a carrier update problem.

 

[hewhohoggs]

Also confirmed 17.1 doesnt resolve the issue. Here is the behavior:

-Attempt to place an outgoing FaceTime call when my device is connected to cellular data - the recipient (on WiFi) will not receive my call. It just rings on end on my side.
-Have another phone attempt to FaceTime me (they are on WiFi, I am on cellular): I will receive the call and attempt to answer but it hangs on “connecting” when attempting to answer and the person that initiated the call simply continues to ring out. I’ve also see the call just drop completely and never connect.

I have had a bug report and escalated case open with apple which has been opened since day 1 of iOS 17.0 was released… the day FaceTime broke. I have been working the case weekly with a dedicated case rep. They acknowledge that it is an iOS issue and I have done absolutely everything they’ve requested. They’re well aware of the issue but have no workarounds or ETA’s as to when it will be resolved. I’m told that it is NOT carrier specific and affects all carriers.

Such a bummer since I rely heavily on FaceTime over cellular… at least I did

 

[hewhohoggs]

Coming up on two months and still no fix.

 

[blueeyes2die4]

I just switched over from Verizon to T-mobile 3 weeks ago. I happened to see this thread so,I tried my FaceTime on T-Mobile cellular network and it works as normal.

 

[hewhohoggs]

I just switched over from Verizon to T-mobile 3 weeks ago. I happened to see this thread so,I tried my FaceTime on T-Mobile cellular network and it works as normal.

It’s strange, I have friends and colleagues on T-mobile that don’t have the issue and others that do. I also know (per Apple support) that it isn’t isolated to any single carrier, it’s affects multiple. I’ve been working weekly with my Case Manager (Apple) and they don’t have any idea what to do at this point. They acknowledge that a large amount of people are experiencing the problem but they don’t know how to fix it. Pretty discouraging after two months and multiple software updates.

 

[hewhohoggs]

For anyone following:

17.1.1 doesn’t fix the issue. Wish I could say I’m surprised.