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iOS GM update: iPad stuck at "Update Requested"

haruhiko

haruhiko

macrumors 604
Original poster
Sep 29, 2009
6,689
6,240
After the release of the GM versions I have successfully updated my iPhone, Apple Watch and iPad using the OTA update, however, my iPad Pro has been stuck in Update Requested for more than 12 hours by now. What can I do except waiting? I'm not sure what went wrong but this is the only device that doesn't download the update. Thanks.
 
T

terandle

macrumors member
Apr 23, 2015
50
74
I'm having the same issue on my 12.9 iPad Pro. Won't even start downloading the file.
 
Volusia

Volusia

macrumors 6502
Jun 8, 2016
384
274
Central Florida
I updated my iPad yesterday. Took a number of tries to get connected, apparently a lot of people decided to update yesterday. Finally got through and it took about 1/2 hour for the whole process.
 
F

fezso

macrumors newbie
Jun 23, 2010
10
0
figured it out. I do not think this was due heavy traffic in my case.
maybe it was happening to me, because I was trying to OTA update directly from 9.3.5 to the GM and skipped the previous betas... (which is not very professional I know)
anyway this is what worked: installed the last beta before the GM with iTunes (tried to install the GM with iTunes but that has also failed), then the OTA upgrade to GM worked fine.

strangely the direct update worked on my iPhone 6s plus without issues.
 
EddieWouldGO

EddieWouldGO

macrumors newbie
Sep 24, 2014
14
10
Earth
fezso said:
figured it out. I do not think this was due heavy traffic in my case.
maybe it was happening to me, because I was trying to OTA update directly from 9.3.5 to the GM and skipped the previous betas... (which is not very professional I know)
anyway this is what worked: installed the last beta before the GM with iTunes (tried to install the GM with iTunes but that has also failed), then the OTA upgrade to GM worked fine.

strangely the direct update worked on my iPhone 6s plus without issues.
Click to expand...


Fezso: Where did you get the prior update file?
 
MRU

MRU

macrumors Penryn
Aug 23, 2005
25,370
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a better place
Must be a 12.9 issue as i have same problem.

Makes me wonder if there are issues with the 12.9 pro and the gm candidate ?
 
xraydoc

xraydoc

Contributor
Oct 9, 2005
11,023
5,485
192.168.1.1
MRU said:
Must be a 12.9 issue as i have same problem.

Makes me wonder if there are issues with the 12.9 pro and the gm candidate ?
Click to expand...
I've used beta 7, beta 8 and now the GM on my iPP 12.9 and it's been working quite well, actually.
 
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ChristianVirtual

ChristianVirtual

macrumors 601
May 10, 2010
4,122
282
日本
Count me in, my 12" iPad Pro stuck via OTA in the estimation; iPhone 6S+ and watched worked well.

Would there be a way to stop it trying update ? I tried to reboot and remove the profile; but no success. It still try after reboot.
 
cwosigns

cwosigns

macrumors 68020
Jul 8, 2008
2,266
2,744
Columbus,OH
Same issue here. Anyone had any success (other than installing the last pre-GM beta and updating from that)? iPad Air 2, iPhone 6 Plus, iPhone 6s Plus, and both watches all updated fine. Has it spontaneously gone from Update Requested to Downloading for anyone yet?
 
MRU

MRU

macrumors Penryn
Aug 23, 2005
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So i tried downloading the GM restore package and installing / update via iTunes but no luck. Error 14.

Tried then doong a restore instead of update with same result. Its when it goes verifying with Apple.

Then had to do a restore back to 9.3.5 and go through the rigmarole of re-installing all my apps.

Essentially I give up. Wasted too much time trying to get this a few days early. Ill wait for final release. I do suspect Apple may have pulled the GM candidate for iPad Pro 12.9

Some may have got it, but i have found lots of folks on differing fora with the same issue as us and they are all on 12.9 ipad pro's which can not be just coincidence.
 
cwosigns

cwosigns

macrumors 68020
Jul 8, 2008
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Columbus,OH
MRU said:
So i tried downloading the GM restore package and installing / update via iTunes but no luck. Error 14.

Tried then doong a restore instead of update with same result. Its when it goes verifying with Apple.

Then had to do a restore back to 9.3.5 and go through the rigmarole of re-installing all my apps.

Essentially I give up. Wasted too much time trying to get this a few days early. Ill wait for final release. I do suspect Apple may have pulled the GM candidate for iPad Pro 12.9

Some may have got it, but i have found lots of folks on differing fora with the same issue as us and they are all on 12.9 ipad pro's which can not be just coincidence.
Click to expand...
When they pull an update thought, it usually just says "Your software is up to date." doesn't it? Did you have xcode downloaded to your computer? that might be causing error 14 if you didn't. you have to have xcode on your mac for the itunes update to work.
 
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MRU

MRU

macrumors Penryn
Aug 23, 2005
25,370
8,952
a better place
cwosigns said:
When they pull an update thought, it usually just says "Your software is up to date." doesn't it? Did you have xcode downloaded to your computer? that might be causing error 14 if you didn't. you have to have xcode on your mac for the itunes update to work.
Click to expand...
Yeah Xcode is installed :(
 
cwosigns

cwosigns

macrumors 68020
Jul 8, 2008
2,266
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Columbus,OH
After you have xcode and the iOS 10 ipsw file downloaded, open xcode with iTunes closed. After it installs the necessary components, then connect the iPad and open iTunes.

Option+click where it says "Check for Updates" and it will ask you to select the ipsw file. Then it should download and update.
 
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