This is definitely an inconvenience that could be altered, but with the fraud and theft going on these days it is definitely worth it. It protects people from having their shipments fraudulently requested for pickup at a fedex location. Imagine, for a moment, that you have something special coming and someone you've told that said package is coming fedex... that person you told sets up a hold at location and, instead of them bringing it directly to your specified address where you or someone you trust may be im/patiently waiting for it, he/she nonchalantly arrives at the fedex office and makes off with your goodies... all the while, you're waiting for something that isn't really coming anymore ;(