iPad iPad 4013 error?

[BensonTT]

Hey guys for some reason my daughters iPad 7th gen is not working. It keeps going to the apple logo then goes to a black blank screen. I put it in DFU mode and try to restore it but it keeps failing with a 1403 error. Does someone know how to fix this? It would be greatly appreciated! Thank you

1403 error

youtube.com

 

[0128672]

Do you have a Mac you can use to do a restore?

 

[BensonTT]

I just have windows unfortunately.

 

[0128672]

I just have windows unfortunately.

Windows, no problem. Install iTunes for Windows, and then follow the directions in this support article:

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support

A factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest version of iOS, iPadOS, or iPod software.

support.apple.com

 

[BensonTT]

^^ yes I did exactly that but it keeps timing out and giving me the 1403 error

 

[0128672]

^^ yes I did exactly that but it keeps timing out and giving me the 1403 error

That article describes the restore steps. Are you sure that's what you followed because you mentioned putting it into DFU mode, which is different. The link below is for the recovery steps. Are these the steps you followed instead of the restore steps?

If you can't update or restore your iPhone or iPod touch - Apple Support

You can put your iOS device in recovery mode, then restore it using your computer.

support.apple.com

 

[0128672]

Just to add, I can't find anything about that error in the update/restore error code list (https://support.apple.com/en-us/HT204770), and any other non-Apple sites that mention 1403 are several years old.

Think I'm not going to be much help for you, sorry. Hoping someone else will give you a hand. I'd make sure you're on the latest version of iTunes for Windows and review the steps in this article too, which you probably already have done as well:

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

Learn what to do if you see an error code or alert when you use your computer to update or restore your device.

support.apple.com

 

[BensonTT]

Hey guys. Same thing in recovery mode. Keep getting an error

 

[BensonTT]

Lol sorry guys 4013 error

 

[0128672]

Lol sorry guys 4013 error

OK, that makes a difference. See if the steps in the error code article for 4013 help at all.

 

[0128672]

Might want to update the thread title too.

 

[BensonTT]

Might want to update the thread title too.

Done lol

 

[profcutter]

Try a new cable?

 

[BensonTT]

Try a new cable?

Yes! New cable, new USB port.. same thing.. I give up lol

 

[TheSufle]

I have the same problem, the error indicates a problem with nand memory, only my ipad air 2 with my old broken screen works and is updated, and with the new screen, the same thing happens as you do!

 

[BensonTT]

I have the same problem, the error indicates a problem with nand memory, only my ipad air 2 with my old broken screen works and is updated, and with the new screen, the same thing happens as you do!

So do you mean the iPad is pretty much garbage now?

 

[mi7chy]

Try downloading the restore image manually then hold down shift key and click on update in iTunes.

https://ipsw.me/product/iPad

 

[BensonTT]

Try downloading the restore image manually then hold down shift key and click on update in iTunes.

https://ipsw.me/product/iPad

unfortunately did not work either

 

[0128672]

Maybe it's time to contact Support to find out what your repair options are and how much it will cost.

 

[BensonTT]

Maybe it's time to contact Support to find out what your repair options are and how much it will cost.

Yes went to the Apple store a couple days ago, since it’s out of warranty, they wanted $329cad for a replacement lol

 

[0128672]

Yes went to the Apple store a couple days ago, since it’s out of warranty, they wanted $329cad for a replacement lol

It would have been helpful if you had mentioned that in your original post.

 

[BensonTT]

It would have been helpful if you had mentioned that in your original post.

True sorry lol

 

[mi7chy]

Everything about error 1403 points to file corruption with downloaded image. Try a different computer and/or internet connection. Where are you located? Maybe someone local to you can help out.

 

[mi7chy]

unfortunately did not work either

Did you move the downloaded ipsw image to the right folder? See if you have this folder.

iPad	C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates

 

[BensonTT]

Did you move the downloaded Ipswich image to the right folder? See if you have this folder.

iPad	C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates

Ok let me try this and report back