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iPad iPad 4013 error?

BensonTT

BensonTT

macrumors regular
Original poster
Nov 13, 2012
147
34
Hey guys for some reason my daughters iPad 7th gen is not working. It keeps going to the apple logo then goes to a black blank screen. I put it in DFU mode and try to restore it but it keeps failing with a 1403 error. Does someone know how to fix this? It would be greatly appreciated! Thank you

youtube.com

1403 error

youtube.com youtube.com
 
^^ yes I did exactly that but it keeps timing out and giving me the 1403 error
 
BensonTT said:
^^ yes I did exactly that but it keeps timing out and giving me the 1403 error
Click to expand...
That article describes the restore steps. Are you sure that's what you followed because you mentioned putting it into DFU mode, which is different. The link below is for the recovery steps. Are these the steps you followed instead of the restore steps?

If you can't update or restore your iPhone or iPod touch - Apple Support

You can put your iOS device in recovery mode, then restore it using your computer.
support.apple.com support.apple.com
 
Just to add, I can't find anything about that error in the update/restore error code list (https://support.apple.com/en-us/HT204770), and any other non-Apple sites that mention 1403 are several years old.

Think I'm not going to be much help for you, sorry. Hoping someone else will give you a hand. I'd make sure you're on the latest version of iTunes for Windows and review the steps in this article too, which you probably already have done as well:

If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

Learn what to do if you see an error code or alert when you use your computer to update or restore your device.
support.apple.com support.apple.com
 
Hey guys. Same thing in recovery mode. Keep getting an error
 

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I have the same problem, the error indicates a problem with nand memory, only my ipad air 2 with my old broken screen works and is updated, and with the new screen, the same thing happens as you do!
 
TheSufle said:
I have the same problem, the error indicates a problem with nand memory, only my ipad air 2 with my old broken screen works and is updated, and with the new screen, the same thing happens as you do!
Click to expand...
So do you mean the iPad is pretty much garbage now?
 
Maybe it's time to contact Support to find out what your repair options are and how much it will cost.
 
WildSky said:
Maybe it's time to contact Support to find out what your repair options are and how much it will cost.
Click to expand...
Yes went to the Apple store a couple days ago, since it’s out of warranty, they wanted $329cad for a replacement lol
 
Everything about error 1403 points to file corruption with downloaded image. Try a different computer and/or internet connection. Where are you located? Maybe someone local to you can help out.
 
BensonTT said:
unfortunately did not work either :(
Click to expand...

Did you move the downloaded ipsw image to the right folder? See if you have this folder.

iPadC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
 
Last edited:
mi7chy said:
Did you move the downloaded Ipswich image to the right folder? See if you have this folder.

iPadC:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
Click to expand...
Ok let me try this and report back
 
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