So let me preface this by saying I am a first time Apple Product buyer. I have worked on and owned older Apple products (tech guru) but never actually bought a NEW APPLE PRODUCT until now.
On December 27th I bought the new iPad Pro 11" 256GB LTE model from AT&T (my first mistake)! AT&T took it out of the box and immediately put it into the Type-Cover so I didn't immediately notice the bend. In fact I didn't notice the bend until the 29th.
What I did immediately notice was there where numerous software issues that while working with Chat Support resulted in me having to Erase all Content and Settings multiple times to finally resolve. Then the real problems started. While working with Chat support they had me remove the device from the keyboard case and that is when I first noticed the bend.
Initially the bend was rather minor, but I noticed that when they iPad was under heavy load it would get worse, a lot worse. In mine it was bending from around the middle of the Pencil connector diagonally to the USB-C connector with the corner of the screen bending forward (towards you as you are looking at it) but when it cooled off it would return to a more or less normal shape. (To be honest the bend virtually disappears when iPad is at normal temps).
Well that sounds like good news right? Wrong!
Because the extreme bending when under load it has caused a few hardware issues to arise (already). When I first power on the device with it in the keyboard case sitting in a fixed position I have 4 bars of LTE. Within 30 seconds that drops to 3 bars. Within about a minute that drops to 2 bars and in about 5 minutes that drops to 1 bar and Speedtest of 0.15mb/s if the Speedtest will even run. A reboot and it works perfectly again for a few minutes.
But this isn't just limited to LTE. I have noticed WiFi doing the same thing but less extreme. When I first boot up and connect to a strong WiFi it will be blazing fast for about 5 minutes then slowly start dropping in speed over a half hour or so before it just outright is unusable and has to be restarted.
One additional note I have now noticed. When I lose LTE or WiFi if I move the device (indoors) and return it to it's original location I lose LTE altogether and drop to 4G. If I move the device (outdoors) and return to it's original location I gain LTE signal back but it drops even faster than it does under a reboot.
I have, so far, spent 3 hours with Chat Support (3 different sessions), 5 visits to the local Apple Store, 3 hours on with Phone Support (talked to 3 different people) and was finally told by Phone Support 2 days ago that my local Apple Store would replace it for free. However, they claimed "they didn't have any in stock" and said they would "order one" and it would be here on January 2nd or 3rd.
Now here is where things get really interested! Yesterday (January 2nd) I went to the Apple Store (Woodfield Mall - Schaumburg, IL) and waited near the store until I saw the Fedex delivery of new iPads enter the store. A few minutes later I went and checked in and was told to wait. After about 10 minutes someone came and told me that my iPad hadn't come in yet but to they just received a shipment and it might be in there so hang out in the mall for a few hours. So I did, with most of the time I was hanging out being in the Apple Store.
Now I should note that on December 31st this store told me NO APPLE STORES IN THE AREA HAVE ANY IPAD PRO'S RIGHT NOW. They again told me on January 2nd they had no ipad pro's when I checked to see if mine had come in.
So as I am "hanging out" waiting to see if mine was in the shipment I watched a brand new ipad pro 11" 256gb (same as mine) be brought out and sold to an elderly lady that was sitting (literally) 2 foot from me. I got so freaking mad I just got up and left the store and mall. I was thinking, okay they will call me soon and tell me mine has arrived....NOPE....that call never came.
So today I am going back to the store, will be there when it opens, and finding a manager and raising hell until they not only replace my ipad but give me something extra for the lies, headache and ******** they have put me through!
On December 27th I bought the new iPad Pro 11" 256GB LTE model from AT&T (my first mistake)! AT&T took it out of the box and immediately put it into the Type-Cover so I didn't immediately notice the bend. In fact I didn't notice the bend until the 29th.
What I did immediately notice was there where numerous software issues that while working with Chat Support resulted in me having to Erase all Content and Settings multiple times to finally resolve. Then the real problems started. While working with Chat support they had me remove the device from the keyboard case and that is when I first noticed the bend.
Initially the bend was rather minor, but I noticed that when they iPad was under heavy load it would get worse, a lot worse. In mine it was bending from around the middle of the Pencil connector diagonally to the USB-C connector with the corner of the screen bending forward (towards you as you are looking at it) but when it cooled off it would return to a more or less normal shape. (To be honest the bend virtually disappears when iPad is at normal temps).
Well that sounds like good news right? Wrong!
Because the extreme bending when under load it has caused a few hardware issues to arise (already). When I first power on the device with it in the keyboard case sitting in a fixed position I have 4 bars of LTE. Within 30 seconds that drops to 3 bars. Within about a minute that drops to 2 bars and in about 5 minutes that drops to 1 bar and Speedtest of 0.15mb/s if the Speedtest will even run. A reboot and it works perfectly again for a few minutes.
But this isn't just limited to LTE. I have noticed WiFi doing the same thing but less extreme. When I first boot up and connect to a strong WiFi it will be blazing fast for about 5 minutes then slowly start dropping in speed over a half hour or so before it just outright is unusable and has to be restarted.
One additional note I have now noticed. When I lose LTE or WiFi if I move the device (indoors) and return it to it's original location I lose LTE altogether and drop to 4G. If I move the device (outdoors) and return to it's original location I gain LTE signal back but it drops even faster than it does under a reboot.
I have, so far, spent 3 hours with Chat Support (3 different sessions), 5 visits to the local Apple Store, 3 hours on with Phone Support (talked to 3 different people) and was finally told by Phone Support 2 days ago that my local Apple Store would replace it for free. However, they claimed "they didn't have any in stock" and said they would "order one" and it would be here on January 2nd or 3rd.
Now here is where things get really interested! Yesterday (January 2nd) I went to the Apple Store (Woodfield Mall - Schaumburg, IL) and waited near the store until I saw the Fedex delivery of new iPads enter the store. A few minutes later I went and checked in and was told to wait. After about 10 minutes someone came and told me that my iPad hadn't come in yet but to they just received a shipment and it might be in there so hang out in the mall for a few hours. So I did, with most of the time I was hanging out being in the Apple Store.
Now I should note that on December 31st this store told me NO APPLE STORES IN THE AREA HAVE ANY IPAD PRO'S RIGHT NOW. They again told me on January 2nd they had no ipad pro's when I checked to see if mine had come in.
So as I am "hanging out" waiting to see if mine was in the shipment I watched a brand new ipad pro 11" 256gb (same as mine) be brought out and sold to an elderly lady that was sitting (literally) 2 foot from me. I got so freaking mad I just got up and left the store and mall. I was thinking, okay they will call me soon and tell me mine has arrived....NOPE....that call never came.
So today I am going back to the store, will be there when it opens, and finding a manager and raising hell until they not only replace my ipad but give me something extra for the lies, headache and ******** they have put me through!
