i went ahead and place
Sorry this happened. Do you have pictures? Did they not box it correctly?
Sorry for the delay, I didn't check for replies as I was trying not to think about the iPad ahah
Yes I have photos but I can't seem to be able to load them up. But basically the main package (cardboard) was crunched, so the courier told me before delivering that he and his boss had to open it to see whether the Apple box was ok and they thought it was ok. So i was confident that maybe the carboard box was a lot bigger than the content (you know how amazon likes to pack its objects) but instead, the cardboard was LITERALLY of the same shape of the ipad box, hence the ipad box was crunched as well in a corner.
Normally I would open it to see how the ipad was doing, but as you may well know,Apple likes to place its devices literally on the border of the box. What I mean is Iinstantly knew that the iPad was gonna be broken.
So yeah I didn't accepted the package andonly today I received another order which is processing and gotta have to wait other 2 weeks. yey ahah
[automerge]1586770469[/automerge]
Doesn't it come in a box? How did you know it was smashed, I don't get it?
Sorry, maybe it's different in the US, but I live in the EU and would have no way of knowing whether it was smashed or not. You just receive a box with the original packaging inside and then you open it to see the product. But you have to sign first in order to receive the box, and the postman or delivery guy is long gone after you open it...
Yeah the package was completely opened. I explained everything in my last comment. I want to add one big detail, which is exactly what I'm thinking and you may agree or may not:
I did not decide to launch a product during a world crisis, they did. Cinemas are not delivering new films, no one is working, they decided to carry on. Hence, they took the same amount of money as if the crisis wasn't on, they can't keep up with the work, it's their problem. I'm working although the crisis and I'm in Italy, one of the countries where we are feeling it a lot more. I understand the problem, but from Apple I would expect that you either do things great or don't do them at all. This is what I mean.
Of course I'm angry with the delivery for the smashing, but I'm more angry with apple that made me wait 1h and half on the phone to reach support, told me to wait 48 hours, than had to call again for 40 mins and told me to wait 48 hours again just to understand whether they could send me a new one or refund me.