iPad Pro iPad Pro Stuttering Issue Now More Widespread

[DragonX]

just for curiosity's sake, how many people here are left handed/ambidextrous?

A lot of people (I'm assuming right handed people as they are ~95% of the population) had problems with palm rejection in Goodnotes 5. I haven't had a single problem with that feature (I am predominantly left handed) and minimal screen stuttering (none since updating to IOS 12.3).

Winters are always very dry where I live - but I've got a big aquarium upstairs and I'm havong to add water once a week.

Tom

I don't think this problem is connected to palm rejection or iOS version or humidity or left handed people. I'm right-handed, I live in a place where it's humid and cold and warm at different times of the year - the problem with the iPad persists no matter what on all iOS software. (Never have used Goodnotes btw). It also persists on the replacement I got from Apple store. I think it's just bad manufacturing and hardware problem with the touch screen with modern Apple. This problem develops over time (from my observation after about 1 year with new iPads and 3-4 months on the replacement) no matter what.

 

[PBz]

Not sure if same issue(s) but I have recently had non-responsive periods as well as screen stutter with my IPP 10.5. The non-responsive is just a delay in the screen recognizing touch.

The stutter .. best example is opening the Mail app and selecting an email. When trying to scroll (through reading the email) the screen will not scroll and will stutter and wig out. Images will flicker above and below where the ‘are’ on the screen. The only way to exit this issue is to back out of the email and select another one.

 

[spacebro]

Is there any official apple information about this? I have to get an appointment to get my 5th iPad Pro. I'm tired of dealing with a different employee every time who always play dumb and act like I'm the only person with this problem or suggest I'm using it wrong.

 

[PBz]

Looking through my iPad I found I have been having this issue since November. I have 4 videos of it. An appointment was available for this afternoon so taking my IPP in. I have AC+ so that should help.
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Is there any official apple information about this? I have to get an appointment to get my 5th iPad Pro. I'm tired of dealing with a different employee every time who always play dumb and act like I'm the only person with this problem or suggest I'm using it wrong.

5th?
10.5?

 

[keeper]

I’ve got an 11 with no pencil, never seen this issue

 

[Danz91]

Well guys I think I have finally found a fix!
After 3 replacement iPad pros over the last 8 months and trying almost everything it turns out that all you need to do is go to Settings>Accessibility then disable Tap to Wake and restart your device.
Since doing this 2 weeks ago I have not noticed a single stutter, everything has been smooth.

I suggest that everybody try this for a week or so and report back on here to let us know how it goes.

 

[Eithanius]

Well guys I think I have finally found a fix!
After 3 replacement iPad pros over the last 8 months and trying almost everything it turns out that all you need to do is go to Settings>Accessibility then disable Tap to Wake and restart your device.
Since doing this 2 weeks ago I have not noticed a single stutter, everything has been smooth.

I suggest that everybody try this for a week or so and report back on here to let us know how it goes.

Please feedback to Apple...

 

[Danz91]

Please feedback to Apple...

I have reported this to them.

 

[DragonX]

I have reported this to them.

No such option on my iPad Pro 12.9 second gen I think it’s a separate software issue, unlike the more severe hardware issue with the touch.

 

[navinratan]

The stuttering issue with the 2018 12.9 inch Pro is becoming more common now as I have been monitoring the thread on the Apple support pages. Some people with older models have also had the issue happen to them too.

For context, My iPad was working perfectly until suddenly in Procreate it began to stutter. From then on, every day, my iPad would start to stutter, not respond to my touch and just freeze for a few seconds. I downloaded many apps to try and clear memory, as well as clearing the RAM but the issue persisted. The most common place it would stutter was between Safari and the News app.

Finally, I worked out that when the Pencil was attached, it would be fine, but once the Pencil was detatched, the stuttering would start. So I deactivated Bluetooth and unpaired the Pencil each time but it was happening, thinking that the iPad might be registering erroneous pencil input. It didn’t fix the issue and even when I’d try to write with the pencil during the stutter, the strokes wouldn’t register. Finally it was too much and mostly on one side (the right) and in portrait mode, so I took it to the Genius Bar.

The lady who served me was so condescending. Luckily I had Apple Care but very luckily, I had recorded a video on my iPhone of the screen being unresponsive as there could be every chance that I wasn’t able to replicate the issue in front of her. She was telling me it looked like I was using more than one finger at once (WTF), was asking me if I did the force reset, even asking me to show her how I would restart my iPad. I told her I had done everything from erasing all content and settings, to setting the iPad up as new etc. She was giving me options like ‘we could have it checked. There is a chance you could get a new one, but it might be an issue with something you’re doing’. Finally as she was randomly scrolling through it, the stuttering happened to her and no matter what she did, the iPad was unresponsive. It was only then that she actually believed me and ordered me a new unit. She seemed annoyed that she had gone hard on me as if it were my fault so I took every bit of pleasure in the world seeing her fall flat on her face, as well as bringing to her attention the countless people going through the same thing. Unacceptable for a $2000 device! The new one was restored from back-up and so far, so good. No amount of apps open, or web pages can cause it to stutter.

This is happening to so many people now - I think Apple needs to realise that it’s an issue and fix it seeing as though this thing costs more than a MacBook Air.

Why is Apple refusing to acknowledge this issue? I was facing this issue for very long but wasn’t focusing on searching whether this was an issue everyone was facing. When I called up Apple, they asked me to force restart the iPad, and even though I wondered why I should do things like that as I never faced such problem with other iOS devices, I went head and did it. It seemed to temporarily solve the issue but it again appears after sometime and it is extremely irritating. Apple should reach out to customers and acknowledge and resolve the issue instead of doing nothing about it. This is not how the biggesT company in the world should behave..

 

[Khedron]

Why is Apple refusing to acknowledge this issue? I was facing this issue for very long but wasn’t focusing on searching whether this was an issue everyone was facing. When I called up Apple, they asked me to force restart the iPad, and even though I wondered why I should do things like that as I never faced such problem with other iOS devices, I went head and did it. It seemed to temporarily solve the issue but it again appears after sometime and it is extremely irritating. Apple should reach out to customers and acknowledge and resolve the issue instead of doing nothing about it. This is not how the biggesT company in the world should behave..

Recalling the entire 2018 Pro line would be very expensive and Tim's bonus would be a bit smaller, so...

 

[Danz91]

Why is Apple refusing to acknowledge this issue? I was facing this issue for very long but wasn’t focusing on searching whether this was an issue everyone was facing. When I called up Apple, they asked me to force restart the iPad, and even though I wondered why I should do things like that as I never faced such problem with other iOS devices, I went head and did it. It seemed to temporarily solve the issue but it again appears after sometime and it is extremely irritating. Apple should reach out to customers and acknowledge and resolve the issue instead of doing nothing about it. This is not how the biggesT company in the world should behave..

Try the fix i sugggested earlier, disabling Tap to wake and restart your device.
Ive posted this to the apple support forums and so far it is working for everybody using the 2018 pro models.

 

[navinratan]

Hi Kazmac,
Can you please inform on What is Tim Cook’s mail address?

Sheesh. I am sorry you had that kind of treatment. Glad you received g a new unit and that you were able to prove it.

If this were me, I’d politely email Tim Cook with the details above (removing any mention of condescending etc. - not wimping out here), but if you’re nice and detailed in what happened (very smart to record video on your iPhone btw), you may get a response.

Apple needs to know their build quality AND customer service is sorely lacking lately.

I let Tim and Angela know when 3 attempts to buy iPhones at a specific Apple store went horribly awry due to Apple specialists not being so special and rude to boot. They had the store leader contact me and make things right.

It is very disappointing that iPad Pros show up with touch issues with every gen now. Thanks for posting this.

Good luck with the replacement!

 

[kazmac]

Hi Kazmac,
Can you please inform on What is Tim Cook’s mail address?

tcook@apple.com

Good luck. Remember if you're polite but firm, you may get a response from one of his senior customer service reps. Whenever I had a serious issue, I always did this.

I am hoping that more people make Tim and other Apple brass aware of the touch disease problem in iPads.

Please let us know what happens. Thanks!

 

[Martyn-1]

Maybe turning off Accessibility “Tap to Wake” will help stuttering.

 

[sracer]

Why is Apple refusing to acknowledge this issue? I was facing this issue for very long but wasn’t focusing on searching whether this was an issue everyone was facing. When I called up Apple, they asked me to force restart the iPad, and even though I wondered why I should do things like that as I never faced such problem with other iOS devices, I went head and did it. It seemed to temporarily solve the issue but it again appears after sometime and it is extremely irritating.

The primary reason Apple refuses to acknowledge this issue is because they don't have a software update to fix the problem. Every issue with a device that can be resolved by a software update Apple refuses to acknowledge UNTIL they have a software update available to fix it. Sometimes they don't get it right the first time (or address all occurrences of the problem), but they'll produce a follow-up update to fix it.

But when it is a hardware problem, then only the threat of a class-action lawsuit will move them to respond. Why? Because the repair-ability index on these devices is near zero, which in turn drives up the cost to repair. So if they can wait-it-out for the current generation of product, they'll fix it in the next gen. Like the iPhone 6+... Apple denied that it was more prone to bending than the previous gens (even though their internal memos said they were aware) but strengthened the chassis in the 6S (without telling the public).

Apple should reach out to customers and acknowledge and resolve the issue instead of doing nothing about it. This is not how the biggesT company in the world should behave..

This is EXACTLY how the biggest company in the world should behave. If people are willing to continue to buy their products given these issues and are even willing to give Apple MORE money by purchasing AppleCare+ to cover the defects in their products, why should Apple do anything differently? They're in it to make money and producing products with lesser quality allows them to make even MORE money.

A very small percentage of people who have experienced problems with their Apple products switch to the competition. They'll say that they are "captive" to the ecosystem, as if there's nothing they can do to work toward getting free of it.

 

[DragonX]

The primary reason Apple refuses to acknowledge this issue is because they don't have a software update to fix the problem. Every issue with a device that can be resolved by a software update Apple refuses to acknowledge UNTIL they have a software update available to fix it. Sometimes they don't get it right the first time (or address all occurrences of the problem), but they'll produce a follow-up update to fix it.

But when it is a hardware problem, then only the threat of a class-action lawsuit will move them to respond. Why? Because the repair-ability index on these devices is near zero, which in turn drives up the cost to repair. So if they can wait-it-out for the current generation of product, they'll fix it in the next gen. Like the iPhone 6+... Apple denied that it was more prone to bending than the previous gens (even though their internal memos said they were aware) but strengthened the chassis in the 6S (without telling the public).


This is EXACTLY how the biggest company in the world should behave. If people are willing to continue to buy their products given these issues and are even willing to give Apple MORE money by purchasing AppleCare+ to cover the defects in their products, why should Apple do anything differently? They're in it to make money and producing products with lesser quality allows them to make even MORE money.

A very small percentage of people who have experienced problems with their Apple products switch to the competition. They'll say that they are "captive" to the ecosystem, as if there's nothing they can do to work toward getting free of it.

I think there will be more and more people switching away. Microsoft, Samsung and competition started making pretty well-though products recently. Also Apple stopped innovating (while competition does). The other reason is the quality of Apple's products that went nowhere since 2013. I don't remember Apple having so many problems with their hardware (bending, white spots on the screen, touchscreen problems, butterfly keyboard problems, uneven backlighting... etc). They're cutting costs on the production obviously.

 

[Martyn-1]

The primary reason Apple refuses to acknowledge this issue is because they don't have a software update to fix the problem. Every issue with a device that can be resolved by a software update Apple refuses to acknowledge UNTIL they have a software update available to fix it. Sometimes they don't get it right the first time (or address all occurrences of the problem), but they'll produce a follow-up update to fix it.

But when it is a hardware problem, then only the threat of a class-action lawsuit will move them to respond. Why? Because the repair-ability index on these devices is near zero, which in turn drives up the cost to repair. So if they can wait-it-out for the current generation of product, they'll fix it in the next gen. Like the iPhone 6+... Apple denied that it was more prone to bending than the previous gens (even though their internal memos said they were aware) but strengthened the chassis in the 6S (without telling the public).


This is EXACTLY how the biggest company in the world should behave. If people are willing to continue to buy their products given these issues and are even willing to give Apple MORE money by purchasing AppleCare+ to cover the defects in their products, why should Apple do anything differently? They're in it to make money and producing products with lesser quality allows them to make even MORE money.

A very small percentage of people who have experienced problems with their Apple products switch to the competition. They'll say that they are "captive" to the ecosystem, as if there's nothing they can do to work toward getting free of it.

Absolutely agree. The reason I buy Apple products is because I assume that they are well engineered, relatively flawless and glitch free. The reality of the current model iPad Pro is a big disillusionment. To eliminate stuttering I disabled Accessibility- “Tap to Wake” which was a nice feature. Now I turn on iPad Pro with the side button.

 

[DragonX]

Absolutely agree. The reason I buy Apple products is because I assume that they are well engineered, relatively flawless and glitch free. The reality of the current model iPad Pro is a big disillusionment. To eliminate stuttering I disabled Accessibility- “Tap to Wake” which was a nice feature. Now I turn on iPad Pro with the side button.

Lucky you, congrats! You had a lighter software touchscreen issue.

Unfortunately most people have a more severe hardware issue that cannot be fixed by using Accessibility options (though many tried and failed). The main stuttering problems come back no matter what, after software reset and affect all apps including home screen.

 

[Martyn-1]

Lucky you, congrats! You had a lighter software touchscreen issue.

Unfortunately most people have a more severe hardware issue that cannot be fixed by using Accessibility options (though many tried and failed). The main stuttering problems come back no matter what, after software reset and affect all apps including home screen.

Note my iPad Pro touchpad is unreliable. Some fiddling with options may have temporarily helped in my case, but it has not been a complete remedy or solution. I still have continuing intermittent flaky touchpad tap and swipe issues......