iPhone 11 Pro Max iPhone 11 Pro Max Display Uniformity

[DevinNj]

But if I visit an Apple store with a genius appointment and tell and show the issue they might swap the phone?

Yes, and document everything along the way. For example the pictures you posted here, and any of the times you were in contact with Apple, and the names of those you spoke to will help as well. One last and very important thing, don't be pushy, remember to be nice! We there's an old saying; you catch more flies with honey than with vinegar.

 

[Hulldown]

This is uneveness thats part of the AMOLED lottery. When viewing a pure grey image in full screen it will become more apparent. With a pure black image the display should be completely dark. I'd say get a replacement.

 

[JAllen2021]

Yes, and document everything along the way. For example the pictures you posted here, and any of the times you were in contact with Apple, and the names of those you spoke to will help as well. One last and very important thing, don't be pushy, remember to be nice! We there's an old saying; you catch more flies with honey than with vinegar.

Will do! Will they have replacements 11 Pro Max's?

 

[JAllen2021]

This is uneveness thats part of the AMOLED lottery. When viewing a pure grey image in full screen it will become more apparent. With a pure black image the display should be completely dark. I'd say get a replacement.

Indeed. Do you think they'll give me a replacement?

 

[Tsepz]

Will do! Will they have replacements 11 Pro Max's?

Would not be surprised if they give you a 12 Pro Max of the same capacity as your 11 Pro Max, as the 11 Pro Max is discontinued.

 

[JAllen2021]

Would not be surprised if they give you a 12 Pro Max of the same capacity as your 11 Pro Max, as the 11 Pro Max is discontinued.

That would be cool 😂, have you experienced something similar?

 

[DevinNj]

Will do! Will they have replacements 11 Pro Max's?

Yes they should have them.

 

[JAllen2021]

Yes they should have them.

Will they straight up give me a replacement once I show them the issue?

 

[DevinNj]

Will they straight up give me a replacement once I show them the issue?

Apple is very good at taking care of their customers, as long as you/they can replicate the issue, you should have no issues with them replacing your phone. That's why I say to document EVERYTHING, the more prepared you are, the better.

Now replacing it with a 12 PM, don't get your hopes up for that. They still have plenty of 11 series in stock for replacement purposes, they're known as "White Box Replacements" meaning it's literally just the phone in the box. They're just not selling new units retail any longer.

 

[JAllen2021]

Apple is very good at taking care of their customers, as long as you/they can replicate the issue, you should have no issues with them replacing your phone. That's why I say to document EVERYTHING, the more prepared you are, the better.

Now replacing it with a 12 PM, don't get your hopes up for that. They still have plenty of 11 series in stock for replacement purposes, they're known as "White Box Replacements" meaning it's literally just the phone in the box. They're just not selling new units retail any longer.

Yeah, I was gonna say I'm not getting my hopes up with that!

I will document various chats and emails about sending it away for repair and them not being able to replicate it at the repair centre.

Thanks for all your advice.

 

[DevinNj]

Yeah, I was gonna say I'm not getting my hopes up with that!

I will document various chats and emails about sending it away for repair and them not being able to replicate it at the repair centre.

Thanks for all your advice.

Don't forget pictures and videos also. You're welcome and good luck.

 

[Tsepz]

That would be cool , have you experienced something similar?

I’ve seen a few people have that happen here if something breaks on an older model with warranty.

For me personally it was my network insurance, when my Xs Max 256GB was stolen from me in late February 2020 they replaced it with an 11 Pro Max 256GB.

I guess it really depends on how the situation can be handled and your region. Take note I am in South Africa, Apple only exists on a corporate level here, they have deals with 3rd party resellers and networks who make the decisions on how these sort of things get handled going by our consumer protection act.

 

[DevinNj]

I’ve seen a few people have that happen here if something breaks on an older model with warranty.

For me personally it was my network insurance, when my Xs Max 256GB was stolen from me in late February 2020 they replaced it with an 11 Pro Max 256GB.

I guess it really depends on how the situation can be handled and your region. Take note I am in South Africa, Apple only exists on a corporate level here, they have deals with 3rd party resellers and networks who make the decisions on how these sort of things get handled going by our consumer protection act.

And a lot of times, it just comes down to the person you get. I took a 2 month old 7+ in because it had a dead pixel, dead center of the screen. Guy turns to the guy next to him and says go grab one. Walked out with a new (not white box) 7+. The best part was, he never even turned looked at my phone first.

Then there's times like OP had where there's a clear issue that they don't seem to catch or even care it seems like, and they send you packing. Go figure!

 

[JAllen2021]

And a lot of times, it just comes down to the person you get. I took a 2 month old 7+ in because it had a dead pixel, dead center of the screen. Guy turns to the guy next to him and says go grab one. Walked out with a new (not white box) 7+. The best part was, he never even turned looked at my phone first.

Then there's times like OP had where there's a clear issue that they don't seem to catch or even care it seems like, and they send you packing. Go figure!

Would not be surprised if they give you a 12 Pro Max of the same capacity as your 11 Pro Max, as the 11 Pro Max is discontinued.

Should I book a Genius Bar appointment or would I be ok just to walk in? Lockdown restrictions are ending soon so I’ll be able to get to the closest one.

 

[JAllen2021]

@DevinNj @Tsepz @Hulldown @upandown @chabig @mac4good84 Thought I'd update you all. I managed to book a Genius appointment, attended today. I printed off photos as well as saved them to a folder on the photos app. Showed them to to the guy who saw me, he tried replicating it but couldn't seem to. Asked for a second opinion with a colleague, and after filling out their documentation, arranged to have the screen replaced. 1 hour later, I picked it up. Uniformity appears to be perfect now. Thanks for your help!

TLDR; they replaced the screen on my phone, and now the display is even and better than ever.

EDIT: I believe he looked at the live photos of the problem that I took and gave me the benefit of the doubt, as well as the knowledge of his colleagues into the uniformity (seemed to have heard of the issue).

 

[DevinNj]

@DevinNj @Tsepz @Hulldown @upandown @chabig @mac4good84 Thought I'd update you all. I managed to book a Genius appointment, attended today. I printed off photos as well as saved them to a folder on the photos app. Showed them to to the guy who saw me, he tried replicating it but couldn't seem to. Asked for a second opinion with a colleague, and after filling out their documentation, arranged to have the screen replaced. 1 hour later, I picked it up. Uniformity appears to be perfect now. Thanks for your help!

TLDR; they replaced the screen on my phone, and now the display is even and better than ever.

EDIT: I believe he looked at the live photos of the problem that I took and gave me the benefit of the doubt, as well as the knowledge of his colleagues into the uniformity (seemed to have heard of the issue).

That’s awesome, glad it worked out for you!