iPhone 11 iPhone 11 Smart Battery Case issue

[DookSucks]

I had to get a new smart battery case because the old one was ragged. The new battery case is not charging, and when I try to charge the case separately, the light goes off within three to four seconds. What can I do that I am missing?

 

[DookSucks]

Hello?

 

[now i see it]

Return it

 

[firedept]

Try a different cable or charging block would be my suggestion.