Did we determine if the camera ring is aluminum or TPU? Last I recall, the Aurora has a metal ring but all of the others have plastic rings. Is that correct as far as you know?
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I never knew Otterbox were so awkward and awful to deal with.
I bought a case from them directly which upon delivery I realised was scratched out of the box (as posted previously). I opened a return with them as you would.
Received a reply from one of their CS advising that they will be opening RMA and I’ll be able to return the item for refund but I will have to incur the return shipping cost.
That really pissed me off. Firstly they sold me an item that wasn’t fit for purpose and now they want me to pay further price to rectify their mistake.
I emailed them with picture of the damaged case (as posted on here previously). Behold received another email from different CS advisor asking for pictures of the packaging, barcode and outer box pictures with today’s date and my name. Ok thats fine so I replied back together with everything requested.
Today again i received an email from another CS advisor advising below:
‘Hello xxxxxxc
Thank you for contacting OtterBox.
In order to assist you further we have sent your request on to representatives in your region. Due to this, please note there might be a slight delay in response times. Rest assured; we are doing our best to attend your request as soon as possible. To avoid further delays, please do not submit a duplicate request. Your patience is highly appreciated, and we would like to wish you a great day!’
At this point I replied back advising can they please arrange return collection and sort out the refund.
I genuinely thought Otterbox were ok to deal with but I swear I never will buy from them again.
In my reply I pasted link to this thread to make them aware I will be posting my thoughts on here.
I don't know what the outcome of this saga will be but it has left a bad taste.
Sal
I bought a case from them directly which upon delivery I realised was scratched out of the box (as posted previously). I opened a return with them as you would.
Received a reply from one of their CS advising that they will be opening RMA and I’ll be able to return the item for refund but I will have to incur the return shipping cost.
That really pissed me off. Firstly they sold me an item that wasn’t fit for purpose and now they want me to pay further price to rectify their mistake.
I emailed them with picture of the damaged case (as posted on here previously). Behold received another email from different CS advisor asking for pictures of the packaging, barcode and outer box pictures with today’s date and my name. Ok thats fine so I replied back together with everything requested.
Today again i received an email from another CS advisor advising below:
‘Hello xxxxxxc
Thank you for contacting OtterBox.
In order to assist you further we have sent your request on to representatives in your region. Due to this, please note there might be a slight delay in response times. Rest assured; we are doing our best to attend your request as soon as possible. To avoid further delays, please do not submit a duplicate request. Your patience is highly appreciated, and we would like to wish you a great day!’
At this point I replied back advising can they please arrange return collection and sort out the refund.
I genuinely thought Otterbox were ok to deal with but I swear I never will buy from them again.
In my reply I pasted link to this thread to make them aware I will be posting my thoughts on here.
I don't know what the outcome of this saga will be but it has left a bad taste.
Sal
Sorry to hear you’re dealing with this. I had a similar runaround with Otterbox last year. I rarely do this, but I ended up having to threaten a charge back on my credit card to get my issue resolved. Once I did that I actually got a call from a CS rep who handled the situation in a few minutes. This was after weeks of screwing around on email and chat. It was way too big of a hassle for a stupid phone case.
In fairness, I’ve had other bad CS experiences when dealing direct with case makers, which is why now, if at all possible, I just wait until the case is available on Amazon with Prime shipping.
Yeah. Im going to contact my CC provider and go down charge back route if they end up screwing me.
I’ve had a similar issue on a totally different item. They make a mistake and top of the hassle to return it I have to pay extra for it somehow.
The good old days of great customer service seems to be a rarity now.
How much of a lip are you getting? Enough to put the phone down and not really worry too much?
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Man that guys case is about as thin as a piece of paper, I doubt he worries about his phone period lol
I’ve only dropped my phone a handful of times over the years, so am thinking of going ultra thin on the case.
I do however put my phone screen side down quite a bit and don’t run a screen protector, so interested in knowing how much of lip there is.
It’s 100% plastic on the ArmorAir Aurora. I tried ArmorPro Aurora and that was metal. I honestly prefer the plastic, the metal definitely looked a little more premium of course but seemed easier to scratch.
So having a thin case means “I don’t worry about my phone period”? I appreciate the predetermined notion lol
I can’t speak for with a screen protector but without one there are little raised corners on each side that allows for the phone to rest face down without it touching the screen.
I personally lay my phone on its back though so that’s not something I’m too concerned about.
OK, got it. So the ArmorPro Aurora is the only one with a metal ring. It also has metal buttons which makes sense. But then there’s this, which throws some confusion into the equation - it appears they’re now starting to ship the “dawnlight gold” (aka brown) ArmorTint with a gold metal ring. Not seeing a change on the other colors though, at least not yet.
Yea I saw that on their site I’d love that with a desert Ti but wouldn’t want the gold frame with my black phone
I really am liking the Pitaka. Ordering another one tonight. Leaning towards the Milky Way as I had one last year with the 15PM. They are very much improved over last year’s version. They were impossible to remove last year on the 15PM.
I am also liking the natural camera ring look on the Pitaka too. Goes great against the white titanium phone. If I had a black phone I would go Benks for the camera ring being black. Their choices I feel pair better with the black phone.
I totally agree if I had white or natural iPhone I would go Pitaka as well but Benks is perfect for the black iPhone.
By the way that Forest looks awesome on the white!
The Pitaka is essentially flush with a bare screen, and has a negative lip with a screen protector (the photo shows the Belkin UG2 on a Pitaka), so face down is out on hard surfaces. The Benks has a slightly higher lip, so there is some clearance, but only a fraction of a millimeter. Even with the Benks, there’s not enough clearance that I personally would be comfortable laying the phone face down as a regular thing.
Awesome guys, thanks for the feedback. Going to give it a try and just starting laying my phone camera side down.
Just curious ... does the Paragon have loose/rattle-y buttons like the Synthesis does?
I only put my phone face down at times on soft surfaces like if I’m on the couch or have something to place it on face down otherwise it’s on its back.
You just adjust and accustom yourself to this type of case and they just feel so great in hand and are so light. They’re obviously not for everyone and for some reason receive backlash from some but if you like it then you’ll completely understand why some of us love them.
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this is my current setup. supcase unicorn beetle mag stand and a dbrand skin.
Honestly, I am starting to hate the Spigen ultra hybrid T I’ve had to replace the case three or four times now because within a week meaning only using it once or twice the case has scratched. Initially, it was my car phone holder but now even if I use a MagSafe wallet it scratches . would probably recommend more people get the tough armor than this.
The uag Pathfinder was such a waste of money for me. Especially because I got one with a design on it for like 80 bucks the grips on the side feel awful and cumbersome. The camera control cut out is a little too big for comfort and the fit is pretty loose. Wish I came to this conclusion sooner when I can return it. I still emailed them to see if I can. oh and the case smells like glue from the process they use for design, which seems tacky to me. Wouldn’t recommend that case to anyone better off with the phone rebel six at that point.
The uag Pathfinder was such a waste of money for me. Especially because I got one with a design on it for like 80 bucks the grips on the side feel awful and cumbersome. The camera control cut out is a little too big for comfort and the fit is pretty loose. Wish I came to this conclusion sooner when I can return it. I still emailed them to see if I can. oh and the case smells like glue from the process they use for design, which seems tacky to me. Wouldn’t recommend that case to anyone better off with the phone rebel six at that point.
The exact same thing happened to me. Hope they send you another oneRebel Gen 6 replacement - went from raised fiber to a nice white dot on the edge that doesn't come off
Can't win for losing with this case.
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A thin expensive case with open ports and volume buttons screams “no worries” or “brave af” to me lol especially in a thread where people are worried about phonerbel cases buttons not having linings from defending against scratches between buttons lol