You have the 16 Pro Max correct? RL is treating you well?My Ghost 2.0 and Prism 2.0 should arrive tomorrow. I am not sure if I will use it as I am very happy right now with my RL. We will see...
You have the 16 Pro Max correct? RL is treating you well?My Ghost 2.0 and Prism 2.0 should arrive tomorrow. I am not sure if I will use it as I am very happy right now with my RL. We will see...
It was advertised as UPS. I even got a tracking code for UPS. Then he told me he found the Royal Mail office earlier, so he decided to go there.How was it advertised?
if it was advertised as Royal Mail then he’s done nothing wrong.
You have bought it based on what he has advertised, irrespective of your request.
i totally disagree with you. this is my first and last purchase from Ryan London. very convenient excuse that they intentionally created the gap to “allow for more cables.” that is so much crap. i don’t understand how the gap helps. guaranteed if you order this case in 6 months it won’t have the gap. to all of you with the perfect fitted pro max version, you have received the unintended case. it’s supposed to have a gap in the bottom to allow for better cable fit. you better request an exchange. my thought is this customer service is the worst. a lot of people including me give dbrand a hard time. but they do at least admit errors and make it right. i don’t recommend Ryan London to anyone.It seems if you have a 16 PM, it's more likely you won't have the issue.
Apparently Jun at RL says this was designed on purpose this way. I don't really think the gap was, but I think the bigger port size was. Seems the PM must have more room without creating a gap. I have been chatting with Jun, and has said twice that there is not a fit issue even after seeing the pictures. Take that how you will. They have amazing customer service, so I am exploring what else they can offer me. For me that's a deal breaker for a case. I own both the black and saddle brown open bottom cases from them and have no issues at all with those cases. I think they choose the wrong option by making the port bigger.
Edit: An update, Jun did make it right for me. So I will still wholeheartedly stand with RYAN London. If you have any issues, they will look out for you.
Ah right well in that case, you have a case to be had with eBay there.It was advertised as UPS. I even got a tracking code for UPS. Then he told me he found the Royal Mail office earlier, so he decided to go there.
i totally disagree with you. this is my first and last purchase from Ryan London. very convenient excuse that they intentionally created the gap to “allow for more cables.” that is so much crap. i don’t understand how the gap helps. guaranteed if you order this case in 6 months it won’t have the gap. to all of you with the perfect fitted pro max version, you have received the unintended case. it’s supposed to have a gap in the bottom to allow for better cable fit. you better request an exchange. my thought is this customer service is the worst. a lot of people including me give dbrand a hard time. but they do at least admit errors and make it right. i don’t recommend Ryan London to anyone.
Just hope its faultless.My Benks China special now shows York, PA - still not in the hands of the postal service though
At the rate mine is moving, it might be Feb before it gets deliveredJust hope its faultless.
Their website is showing delivery late Feb now.
yes, they have made the plug hole bigger to fit non apple cables, probs because of complaints, on the pro anyway.Is this gap similar to what the old otterbox cactus had ? I can’t see the gap in the photo and some of the videos I seen don’t show one ..I hope I’m not disappointed when mine comes .