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The first post of this thread is a WikiPost and can be edited by anyone with the appropiate permissions. Your edits will be public.
How was it advertised?

if it was advertised as Royal Mail then he’s done nothing wrong.

You have bought it based on what he has advertised, irrespective of your request.
It was advertised as UPS. I even got a tracking code for UPS. Then he told me he found the Royal Mail office earlier, so he decided to go there.
 
Well, I just ordered the saddle brown RYAN London leather case with the camera button for my 16 Pro. This will be case # 6. I hope the expensive search is over. Yes, I have read the posts about the gap, but I think and hope that won’t cause heartburn for me. I used code MTT for a 15% discount.
 
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It seems if you have a 16 PM, it's more likely you won't have the issue.

Apparently Jun at RL says this was designed on purpose this way. I don't really think the gap was, but I think the bigger port size was. Seems the PM must have more room without creating a gap. I have been chatting with Jun, and has said twice that there is not a fit issue even after seeing the pictures. Take that how you will. They have amazing customer service, so I am exploring what else they can offer me. For me that's a deal breaker for a case. I own both the black and saddle brown open bottom cases from them and have no issues at all with those cases. I think they choose the wrong option by making the port bigger.

Edit: An update, Jun did make it right for me. So I will still wholeheartedly stand with RYAN London. If you have any issues, they will look out for you.
i totally disagree with you. this is my first and last purchase from Ryan London. very convenient excuse that they intentionally created the gap to “allow for more cables.” that is so much crap. i don’t understand how the gap helps. guaranteed if you order this case in 6 months it won’t have the gap. to all of you with the perfect fitted pro max version, you have received the unintended case. it’s supposed to have a gap in the bottom to allow for better cable fit. you better request an exchange. my thought is this customer service is the worst. a lot of people including me give dbrand a hard time. but they do at least admit errors and make it right. i don’t recommend Ryan London to anyone.
 
It was advertised as UPS. I even got a tracking code for UPS. Then he told me he found the Royal Mail office earlier, so he decided to go there.
Ah right well in that case, you have a case to be had with eBay there.

I had an instance where a seller did this to me, they sent an item using a different carrier than advertised. It arrived later than eBay stated it should have done and they (eBay) gave me my money back
 
i totally disagree with you. this is my first and last purchase from Ryan London. very convenient excuse that they intentionally created the gap to “allow for more cables.” that is so much crap. i don’t understand how the gap helps. guaranteed if you order this case in 6 months it won’t have the gap. to all of you with the perfect fitted pro max version, you have received the unintended case. it’s supposed to have a gap in the bottom to allow for better cable fit. you better request an exchange. my thought is this customer service is the worst. a lot of people including me give dbrand a hard time. but they do at least admit errors and make it right. i don’t recommend Ryan London to anyone.

Wow some strong opinions there. Do what you will. I talked with Jun at RL and I am satisfied with the results. Sorry you have such a negative view of them, but I think it’s unfair to try to spread that to others. This case very well may change in the next few months, but that is the exact reason that I brought my concern to Jun. Hopefully others will do the same if they have the issue and things will change if needed.

I for one have been purchasing their open bottom cases for years with no issues, so yes I am a bit loyal. I can’t say I have stood by a case manufacturer as long as them other than Apple themselves.
 
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Is this gap similar to what the old otterbox cactus had ? I can’t see the gap in the photo and some of the videos I seen don’t show one ..I hope I’m not disappointed when mine comes .
yes, they have made the plug hole bigger to fit non apple cables, probs because of complaints, on the pro anyway.
 
Yay! My Benks Prestige ArmorPro arrived today. I wasn't sure it would show up due to the weird tracking issues we've all been seeing. Anyway, I just popped it on maybe 5 minutes ago. This is my first Benks case, so I wasn't sure what to expect outside of the reviews (Tee's). Man, this thing FEELS quality. I adore the subtle texture on it. It's very smooth and not slippery. This is probably the first case outside of the Apple cases where it feels like the CC button isn't a poorly implemented afterthought. I'll leave it at that. It's a beautiful case and is working to perfection as far as testing the CC button is concerned.

Edit: Man, I love this case. I checks all the boxes for me and feels sooo $$. A very polished product for sure!
 
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Aulumu A16 Vegan Leather now with CC button :oops:

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