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Is this Suti tracking a joke? Teasing the f out of me! Get to USPS…!

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Here’s my update from Süti:

Thank you for bringing this to our attention. We understand your frustration regarding the package being held by USPS for unpaid postage despite having paid for shipping at checkout. This situation is unusual, and our order data does not show any issues with unpaid postage on your most recent order. Additionally, our resources indicate that import fees or tariffs are generally the recipient's responsibility, and there is no clear policy or communication requirement at checkout regarding these charges.

Given the specifics and concerns you've raised, your case will be transferred to a specialized team for further investigation and clarification with USPS as well as to review our communication regarding import or tariff fees at checkout. You will be updated as soon as additional information is available.

Thank you for your patience.

Best regards,


Süti AI Team
hey@suti.co
Shop → suti.co
 
Here’s my update from Süti:

Thank you for bringing this to our attention. We understand your frustration regarding the package being held by USPS for unpaid postage despite having paid for shipping at checkout. This situation is unusual, and our order data does not show any issues with unpaid postage on your most recent order. Additionally, our resources indicate that import fees or tariffs are generally the recipient's responsibility, and there is no clear policy or communication requirement at checkout regarding these charges.

Given the specifics and concerns you've raised, your case will be transferred to a specialized team for further investigation and clarification with USPS as well as to review our communication regarding import or tariff fees at checkout. You will be updated as soon as additional information is available.

Thank you for your patience.

Best regards,


Süti AI Team
hey@suti.co
Shop → suti.co
Wow, just unbelievable. Never again…
 
Got an email from Suti refunding my shipping charge of $7.45.
Lucky you. They are being firm with me.

If your order isn’t delivered within 18 business days of the ship date, please let us know and we will process a refund or complimentary replacement for you.

My order was shipped on 9/16.
 
Lucky you. They are being firm with me.

If your order isn’t delivered within 18 business days of the ship date, please let us know and we will process a refund or complimentary replacement for you.

My order was shipped on 9/16.
18 business days! 🙄
 
Decided to send the Spigen Enzo case back, as I find it a little slippery to handle. Maybe I am too use to the grip of the silicone cases.

I did get persuaded by TechnicallyTee’s review video to order the frosted Caudabe Synthesis. Hopefully that is a good choice.

I am also waiting on the blue TW case, but it has a delivery date of late October.
 
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