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Online Surveys? Real %s of Owners Affected?!

Surveys? Statistics?

I'd love to see an online survey of sorts to account for the percentage of owners compromised by the iPhone's bad service/engineering. I live in Manhattan and must stick my head out of the window ~3X per 15 minute phone call, so I can actually communicate and the call won't drop!! What the hell am I going to do in the Winter?! (That never happened with Verizon!?)

Text msgs?! Still can't forward them; and sometimes it takes over a minute to say "hi" to only 3 contacts, cause the application sometimes flows like molasses!

ATT: I thought iPhone/Apple would teach ATT some lessons. Turns out it was the other way around: Advertise great service, then screw your customers with substandard reception.
 
Even Edge sucks

Well, 3G around the house appears to be ok...but at the office in Irvine, it sucks. In fact, so does Edge. If I receive a call at the office, I usually have to walk outside and keep walking till I am about 100 feet away from the office in order to hear the caller...and this is on Edge !...AND this is in a business park on top of a hill ! Of course, reception can change at any given point...its just not consistent. For the phone capability, I really miss Verizon and my archaic Treo 600 - How sad...

If it doesnt improve I will have to change to a Touch and get a phone that I can rely upon. Its the 21st century and I have a new device that has trouble with simple voice calling........ :mad:
 
The iPhone is not ready for 3G!!!!

Those that don't,currently suffer from agrivating 3G service, will and those that do,are going to get tired of checking whether their 3G will load Google and just keep it on edge constantly!And then,they can use their time to focus on a slow keyboard,with an out of control delete,that want's to eat up whole sentences rather than little letters!!!!What fun the 3G,MONEY MAKING BONANZA for Apple must be!!!!
 
If the original Macintosh 128k was known as "the beige toaster" due to overheating because of Steve Jobs' marketing idea of not using a fan, what nickname do you call a 3G iPhone plagued w/ problems?? Ideas, people! ;)

"i steps forward,3G steps back!"
 
Help

Shortly after updating my firmware to 2.02 on my iPhone 3g, it crashed and acted like it was going to restart. Since then however, it has been stuck on the start screen with the Apple logo, and will not continue through the start up process. I have tried resetting it numerous times, but it just stays stuck on the screen with the apple. I've connected it to iTunes over and over, but it will not detect it in the devices area. I have been on hold forever with Apple support, and have no idea what to do since I can't restore it or anything since it will not be detected in iTunes. What do I do??? I am so pissed off right now because I wasn't having problems before, and now I don't have a working phone. Please give any input if you're able to...thanks.

EDIT.

What the hell do I do since my phone is just stuck showing the apple logo and will not boot up? I cannot restore since iTunes does not show that the iPhone is in the device menu. All I have is a phone that sticks on the startup screen with the apple, please help!
 
Shortly after updating my firmware to 2.02 on my iPhone 3g, it crashed and acted like it was going to restart. Since then however, it has been stuck on the start screen with the Apple logo, and will not continue through the start up process. I have tried resetting it numerous times, but it just stays stuck on the screen with the apple. I've connected it to iTunes over and over, but it will not detect it in the devices area. I have been on hold forever with Apple support, and have no idea what to do since I can't restore it or anything since it will not be detected in iTunes. What do I do??? I am so pissed off right now because I wasn't having problems before, and now I don't have a working phone. Please give any input if you're able to...thanks.

EDIT.

What the hell do I do since my phone is just stuck showing the apple logo and will not boot up? I cannot restore since iTunes does not show that the iPhone is in the device menu. All I have is a phone that sticks on the startup screen with the apple, please help!

google iphone dfu mode.

basically you hold the home/power buttons for 7-10 seconds.

you will erase everything, but have the opportunity to set the phone up as new.

have you tried dfu mode?
 
google iphone dfu mode.

basically you hold the home/power buttons for 7-10 seconds.

you will erase everything, but have the opportunity to set the phone up as new.

have you tried dfu mode?


I have tried this, but was really hoping there would be a way to use my previous backup and not have to start over completely. Thanks for the suggestion.
 
Sueing Apple

Normally I'm not a big fan of some of the class action lawsuits that seem to be a way of life in America, because so many times in the end, they usually just increase costs for consumers as companies pass along the cost of loosing. Remember the person who sued McDonalds for spilling hot coffee on herself.

Anyway, in the case of Apple's iPhone 3G, I have experienced many of the same problems reported by others and think Apple has been a bit sloppy with the iPhone 3G. I love the concept of the iPhone, I'm willing to pay for it, I want it to work, and I want it to be a huge success for Apple because as a consumer of the phone, I believe Apple's success will benefit all its customers.

Apple has designed and continues to design amazing products that have had a profound/positive impact on millions of people. Look at the iPod and certainly now the iPhone. But I have to say I dislike the feeling of "arrogance" I sometimes feel in when visiting an Apple store; it's a feeling that "Apple is never wrong, just trust in our judgment, and Microsoft sucks". Well Apple's design/deployment of MobileMe is horrible and there are certainly issues with the iPhone 3G. I think Apple, like any company, needs a few slaps once in awhile to make them humble again and focus back on quality.

So I think in the case of this recent iPhone class-action suit, it might actually be positive for consumers since I think Apple needs to be slapped around a bit.
 
What the hell do I do since my phone is just stuck showing the apple logo and will not boot up? I cannot restore since iTunes does not show that the iPhone is in the device menu. All I have is a phone that sticks on the startup screen with the apple, please help!

I had just bought a 3G yesterday and did all the software updates, and hours later this happened to me too. I brought it back and swapped it out for a new one. They agreed immediately it was defective.
 
Long time reader, first time poster.

Just my two cents - Ever since I installed 2.02, all my 3G calls drop. With 2.01, no problem. 2.02, ruined everything. I have to switch 3G off in order to receive/make phone calls. I might as well have a 1st Gen iPhone. :(

My advice, if 2.01 works for you, DON'T UPDATE.
 
Long time reader, first time poster.

Just my two cents - Ever since I installed 2.02, all my 3G calls drop. With 2.01, no problem. 2.02, ruined everything. I have to switch 3G off in order to receive/make phone calls. I might as well have a 1st Gen iPhone. :(

My advice, if 2.01 works for you, DON'T UPDATE.

I'm not going to update, I'll wait for September. The only problems I have since I got my phone replaced is sometimes when I come out of a parking garage or an elevator I have to turn flight mode on, then off to get the 3G signal back, it seems to like getting stuck on EDGE when I come out of the black hole, but I can live with that for now, knowing that I might make it much worse with the update. ;)
 
Boycott Att: Don't Pay Your Cell Bill

I flat out Boycotted and didn't pay my bill. I know what you're thinking (and ATT cut my service). Although this would be the logical conclusion, they called to tell me my account was past due. I called them back and told them I refuse to pay 3g money for 2g service. The rep took a look at where I live (Boston) and my coverage map and concluded that I should be getting EXCELLENT coverage.

I told her that I had to turn off 3g just to make calls or browse the web and that I refuse to pay 3g money for what is essentially a "glossy" iPhone 2g. She was nice enough to cut my phone bill in half. Not quite what I wanted, but hey...better than nothing. I mentioned moving back to Verizon as there 3g is stable.

I called Apple to see if i can get OUT of a 3g and back into an iPhone 2g. Surprise surprise. You can't get them. Apple care wont give you a refurbed one, and if you DO get one you can only get them at SOME stores. Basically they've locked you into a 3g if you upgraded or bought one new. I should have held onto my old one. <sigh>
 
Mine crashes a lot

I live in Manhattan, NYC have had no dropped call issues.

However, I have had three crashes where it won't reboot past the Apple icon in the last 4 days. Each time necessitated a complete reinstall.

The first time, the backup was listed as "corrupted" and so I had to redo everything from scratch. Pretty ironic considering the many hours a day my phone spends in backing up mode (like right now as we speak).

The second time, I was able to restore from backup, but it froze again and had to be reinstalled a third time.

Now it is working on the third reinstall, but am waiting for its backup to finish so I can disconnect from my laptop and take to work.

Nice features, but when this thing crashes you have NO phone and you are talking 3-4 hours to reinstall and get ready. Very inconvenient in that when it goes you are without any form of communication. By the way, if you are on vacation, remember that to do a reinstall itunes needs to access the internet, so if you are out of wifi range (because silly you, you were using the iphone for internet!), you can't even reinstall.

Also, after you do a reinstall from backup you have to sync again to reload songs, podcasts, videos and ringtones. Would be nice if it did that automatically so at least I could do it before bed.

I also have a touch and so at any given time of day, there is 50% chance either the iphone or the touch is "backing up."
 
Problem with 2.0.2 firmware update

I updated my phone with the latest 2.0.2 firmware update and it made my iphone 3g problems worser. Before also i did not have 3g reception at all in my area where there is supposed to be full 3g coverage according to att website but i had it at work and other places. But after this update i got many other problems. My phone applications keeps crashing often. When i'm in the map or using some game. and also on the top where it says 3g after the bars it displays a dot instead of 3g and sometime later it comes back to full 3g strength and again goes back to the dot. I went to my brothers place in orange county. most of the places there it doesnt have 3g strength even though it is supposed to have full 3g coverage there. Also my backing up while syncing in itunes became worser. It takes 15 minutes to do just the back which it used to do it in 1 min. I dont think this firmware update did any fix to the 3g reception.
It just made it worser.
 
Most Appleinsider posts about 3g problems suck!

They say you find out who your friends are when your down,well the posters on Appleinsider sure are a bunch of ...holes!
I've been using my 3G iPhone at home and sometimes get a great 3G connection and other times have to switch to edge because I can't connect or am getting iphonespeedtest.com speeds between 40 and 15 kbs.I've reset my phone and it changes nothing.Withoutht altering anything on the following day say I get full speeds again.It's sporadic and not just where I live but in other places too.I don't why but I do know it fluctuates when I haven't even used my phone at all!!There are real issues with the accessability of 3G and for a site like Appleinsider to be posting a bunch of hate makes me even happier to post on Macrumours!!!!!!
 
Spoke to the APPLE rep yesterday (via landline of course :)
and he said the solution to dropped calls was just to use Edge.
He would not give me his address and credit card number when I told him I would just charge him my 3G fees from AT&T :p
 
all a bunch of BS

According to AT&T Business care, the problem is with the Infineon chipset, APPLE did not code it properly , RIM is holding back on the BOLD because of the SAME problem.

Apples is fix is coding, in reality the problem needs to fixed hardware wise which means recall, which means Apple is going to try anything and everything and have pissed off customers with Piss poor service in the mean time.

I am waiting till september for the newest patch , update or what ever , if it works great, if not , Hello eBay.

How anyone can justify having a CELL PHONE that goes from 5 bars to 3 to none and the phone has not moved, the weather conditions are fine (I say this because in the GSM world they will blame atmospheric conditions to cause havoc with the signal) and then there is the dropped calls also. Is it worth it?

I am on the fence on this one.
 
According to AT&T Business care, the problem is with the Infineon chipset, APPLE did not code it properly , RIM is holding back on the BOLD because of the SAME problem.

Apples is fix is coding, in reality the problem needs to fixed hardware wise which means recall, which means Apple is going to try anything and everything and have pissed off customers with Piss poor service in the mean time.

I am waiting till september for the newest patch , update or what ever , if it works great, if not , Hello eBay.

How anyone can justify having a CELL PHONE that goes from 5 bars to 3 to none and the phone has not moved, the weather conditions are fine (I say this because in the GSM world they will blame atmospheric conditions to cause havoc with the signal) and then there is the dropped calls also. Is it worth it?

I am on the fence on this one.

I have yet to see any convincing evidence that this is hardware related. Sure, it may have something to do with the firmware (because other problems persist from the current firmware). You have to consider your source. Do you think ATT Business Care is going to give you a line that even slightly implicates them as having any blame what-so-ever for poor reception? Yet, we accept what they say?
 
I have yet to see any convincing evidence that this is hardware related. Sure, it may have something to do with the firmware (because other problems persist from the current firmware). You have to consider your source. Do you think ATT Business Care is going to give you a line that even slightly implicates them as having any blame what-so-ever for poor reception? Yet, we accept what they say?

No I dont believe everything AT&T says no matter what the rep says. There having enough problems across the border in VT, which there finally admitting to when they turned off the old style system of TDMA and its affecting allot of GSM customers. Regarding whats going on with reception, I still think its something in the hardware. I drive a mile down the road heading east and get 5 bars, come back towards my house and its sporadic and down to NO bars. Do the same thing with a Razor or 8525 and I maintain the same amount of bars , no fluctuation
 
I have yet to see any convincing evidence that this is hardware related. Sure, it may have something to do with the firmware (because other problems persist from the current firmware). You have to consider your source. Do you think ATT Business Care is going to give you a line that even slightly implicates them as having any blame what-so-ever for poor reception? Yet, we accept what they say?


Repeat tests show iPhone 3G doesn't suffer from faulty hardware

http://www.appleinsider.com/article...ne_3g_doesnt_suffer_from_faulty_hardware.html

A Citigroup analyst recently reported similar 3G problems with dropping to the slower EDGE network or even cutting out entirely when using RIM's new BlackBerry Bold on AT&T's 3G network. The Bold uses an entirely different cellular chipset than the iPhone 3G.
 
No I dont believe everything AT&T says no matter what the rep says. There having enough problems across the border in VT, which there finally admitting to when they turned off the old style system of TDMA and its affecting allot of GSM customers. Regarding whats going on with reception, I still think its something in the hardware. I drive a mile down the road heading east and get 5 bars, come back towards my house and its sporadic and down to NO bars. Do the same thing with a Razor or 8525 and I maintain the same amount of bars , no fluctuation

Bars reported by various phones is not a relevant/useful measure, according to the article reported on AI today:

http://www.appleinsider.com/article...ne_3g_doesnt_suffer_from_faulty_hardware.html

"To look at the bars [of signal on a phone] is a very unreliable measurement method," Bluetest chief executive Mats Andersson explained. "There can be differences of 10 - 20 dB by moving the phone half a meter, or if a car drives by. There is no standard on how the bars should be displayed." Andersson's company had previously pitted an iPhone 3G running iPhone 2.0.2 software against a Sony Ericsson P1 and Nokia N73. In the retest, two additional iPhone 3Gs, one running iPhone 2.0 and the other running iPhone 2.0.2, were also tested, both of which came from owners who reported having trouble finding a 3G signal and frequent fallbacks to EDGE service.

Wieselgren reported that the lab found that all these iPhones to "have no problems with the 3G communication in the test chamber. They send and receive signals in a fully normal manner. They do not disconnect earlier than the others we have tested when the signal becomes weaker." The iPhone using updated 2.0.2 software reported slightly better numbers, but Bluetest indicated there was no statistical significance, as a difference of up to 1dB in the results "can occur due to measurement uncertainty and random fluctuations."

Outside of the Bluetest lab, Wieselgren reported that at one location where a Sony Ericsson phone displayed full bars, one iPhone 3G showed low 3G reception while the other indicated it was on EDGE. When attempting to download a web page however, Wieselgren wrote that "the Sony Ericsson with all the 3G bars makes it in 46 seconds. For my iPhone with Edge it takes 32."
 
1.1.4 > 2.0

The same happened with the original iPhone and ipod touch. My itouch crashed continuously when i first got it. When 1.1.4 came out it worked seamlessly. Dont understand why lessons learned from 1.1.4 couldnt be bettered with the 2.0 firmware. I'm sure Apple will fix it with future updates?

My 3G seems to be ok, very occasional app crashed, mainly just after installation.

;)
 
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