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Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

Megauliani said:
So I had a follow-up call from the executive office shortly after being charged today. I asked her does my being charged mean that the phone will ship soon and she said no, that I should expect for my phone to get here around my quoted estimated shipping date 9/27-10/10. Completely burst my bubble! But I'm hoping she's wrong and just said that in the event it doesn't ship in the next couple days I can't hold her accountable for wrong information.

128gig MB
Jump (regular)
Online order 7:45AM Eastern on 9/9
Click to expand...

Well the nightmare continues or she doesn't know ****
 
maclook said:
LA also. I was looking at iStockNow for iPhone 7s (not seeing stock for Pluses though). A lot more red now since I last checked but I still see green on the map. One store has all 128gb color variations besides JB.
Click to expand...
Ok, yes, I was looking at same site but iP7+ only
 
The online chat rep and a T-Mobile store employee both said no stores anywhere will have stock. Is this true?
 
Adrianinkc said:
Well the nightmare continues or she doesn't know ****
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Yeah I think that contradicts what other reps have said based on what people have posted. They said that once your charged, the phone is being prepped for shipment (meaning you should be receiving it fairly soon). Not sure who's correct.
 
soco said:
Here's a helpful tidbit from Twitter @TMobileHelp via DM:

"Different customers place orders through different channels, so there are a number of variations in the shipping time-frames, but the warehouse processes them in the order in which they receive them. I can understand why it would be upsetting to hear that he has been charged and has tracking information, but there are a number of factors that could potentially be coming into place."

I hope that helps explain to some of y'all who are wondering how certain people ordered after them but are being charged now.
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I was told the same thing but I don't buy that. If I order the same color/configuration/quantity of phones and someone else orders the exact same, whoever orders first should get it first. I don't buy the "various factors" argument. Time of order should be the only factor. First come, first served. Me getting charged and delivered are two different things. I understand that if I live far from the warehouse it would take longer for me to get the phone but we are just talking about phones being assigned to our order. Not the delivery. "Various factors" tells me, we f****d up but we obviously can't admit that.
 
Ooh, following other's leads, I wrote to the Executives today complaining, and just now got this-

"
Hi Brian!



I am reaching out to you on behalf of Mr. Legere. I am sorry for any inconvenience regarding your iPhone 7 pre-order. The good news is that your iPhone 7 Plus 128GB handset is ready to ship and should be leaving our warehouse in approximately 72 hrs. Once we have the tracking number available an email notification will be sent with this information. Additionally, as I noticed no usage after September 9, 2016, under the line ending in ****, I issued a courtesy credit of $20.00 to your account, leaving a credit balance of $40.00 on the account. Thank you for your patience, we appreciate your loyalty!



Should you have any questions feel free to contact me at the number listed below at your convenience. I am normally available Sunday to Thursday 8:30 AM to 5:00 PM PST. If you are unable to reach me, please leave a voicemail with your name and your T-Mobile account information or contact information and I will return your call.



Very truly yours,





Aika Aguilar

Executive Response"



---Man, 72 hrs! :(
 
For anyone who has gotten charged: What did the status of your order change to immediately after? I have two phones on order, was charged for one, but both changed to "Order in Progress"
 
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psychache said:
For anyone who has gotten charged: What did the status of your order change to immediately after? I have two phones on order, was charged for one, but both changed to "Order in Progress"
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Mine hasn't changed on MyT-Mobile at all... still on 'being processed' even tho my card was charged... :/ But I heard it takes 24 or so hours for it to update.
 
mine card was charged on Saturday, said order in progress and now it just changed to back ordered.
 
Cc charge for iphone 7 plus 128 go matte black and the same for rose gold finally. Ordered 250 eastern 9/9
When should I expect shipping
 
Last edited:
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nateatlarge said:
not fair.
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I would like to give a shout out to all my peoples getting a CC charge,
upload_2016-9-20_17-52-26.jpeg


Meanwhile t-mobile got me feeling like
upload_2016-9-20_17-52-48.jpeg

and I'm 256gb is that it.
 
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psychache said:
For anyone who has gotten charged: What did the status of your order change to immediately after? I have two phones on order, was charged for one, but both changed to "Order in Progress"
Click to expand...
Nothing changed. It shows as "order in progress" on the My T-Mobile home page but if you go to Order Status it still shows as "being processed."
 
briwil said:
Ooh, following others leads, I wrote to the Executives today complaining, and just not got this-

"
Hi Brian!



I am reaching out to you on behalf of Mr. Legere. I am sorry for any inconvenience regarding your iPhone 7 pre-order. The good news is that your iPhone 7 Plus 128GB handset is ready to ship and should be leaving our warehouse in approximately 72 hrs. Once we have the tracking number available an email notification will be sent with this information. Additionally, as I noticed no usage after September 9, 2016, under the line ending in ****, I issued a courtesy credit of $20.00 to your account, leaving a credit balance of $40.00 on the account. Thank you for your patience, we appreciate your loyalty!



Should you have any questions feel free to contact me at the number listed below at your convenience. I am normally available Sunday to Thursday 8:30 AM to 5:00 PM PST. If you are unable to reach me, please leave a voicemail with your name and your T-Mobile account information or contact information and I will return your call.



Very truly yours,





Aika Aguilar

Executive Response"



---Man, 72 hrs! :(
Click to expand...

I read this as they have the phones in their warehouse and are already in the process of shipping those out within the next 3 days for your date range.
 
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Kokofoxy said:
Ayeee I'm in new orleans too! Do you know which store had stock? The wait is killing me
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I called one of them in meterie a few days ago and they said they had 1 256 gb (for 900 something). I just called the one in gentilly and they said "you know we don't have 7s yet"

So I guess they out
 
_alex87 said:
Mine hasn't changed on MyT-Mobile at all... still on 'being processed' even tho my card was charged... :/ But I heard it takes 24 or so hours for it to update.
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Apparently there's no consistency to any of this. One of mine is a JB plus 128 with a 9/19-26 and an MB plus 128 with a 9/27-10/10. But like I say the status of both changed even though I've only been charged once. Seems odd
 
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