iPhone 7 IUP Support Thread

[Pbrutto]

I don't know how your preorder went, but my order on the IPhone upgrade program is non existent. I am curious how many other people were flat out not able to order their phone. My experience was logging in the moment that the store app was working only to see no avaibility and no way to pre order a phone. Seriously, Apple did not let their most loyal customers even place a pre order. Did you have a similar experience? Please share your pain here, and let's come up with a plan to let apple know how we all feel about this treatment.

EDIT: This problem appeared to be with existing IUP members, I was able to get my girlfriends new phone on the IUP (just signing her up for it) 45 minutes after the store went live. Please leave your comments if you were new to the program or trying to upgrade when you were already on it. It will help compare what happen to all IUP members new and old.

 

[onepoint]

I used the Apple Store App on my iPad Mini 4 and had no problem ordering an iPhone 7 64GB in black on VZW. I'm new to the Upgrade Program.

I received the Apple order confirmation email at 3:08am EST and the Citizens One Loan approval email at 4:38am EST.

 

[Pbrutto]

I should clarify and correct the OP. I ordered my girlfriends phone no problem, but she was new to the program. It's people on the program already that seem to have got the shaft. I'll edit.....

 

[WiseAJ]

This is my experience for the Plus models. If I wanted the lesser iPhone 7 model I can actual still reserve a regular black model for Friday pickup. However I've been on the Plus size models since they were introduced and no way am I going back to a smaller device.

Not sure how much I can do, but when I have to make an extra payment for my current 6S plus I sure am going to call up and complain, hopefully score a free case or something equivalent to the at least extra $45 (double that probably to get back on track with the new payment plan to upgrade at launch next year) this upgrade plan is costing me when they advertise being able to easily upgrade to the new iPhone every year. Something that has proven to be bulls$%^.

 

[jmann]

I was Able to upgrade my program and do in-store for the new phone but they didn't have any jet black.

 

[edlex]

At :01 I used the app on the 6S+ I got from the IUP last year. Clicked models and it asked if I wanted to upgrade my current phone on IUP. Clicked on that and it verified eligiblity and I clicked on the reservations link. Picked state, then store, then model 7+ and none of the blacks were available right from the beginning. I debated for a while and at :51 I decided to get the silver 128 7+ available for a 9am reservation on launch day. Didn't get the preferred color I wanted but at least I got a phone. Received the email confirm 2 minutes after I was done. Not too bad this year but I'm dreading next year

 

[jmann]

At :01 I used the app on the 6S+ I got from the IUP last year. Clicked models and it asked if I wanted to upgrade my current phone on IUP. Clicked on that and it verified eligiblity and I clicked on the reservations link. Picked state, then store, then model 7+ and none of the blacks were available right from the beginning. I debated for a while and at :51 I decided to get the silver 128 7+ available for a 9am reservation on launch day. Didn't get the preferred color I wanted but at least I got a phone. Received the email confirm 2 minutes after I was done. Not too bad this year but I'm dreading next year

Do you think they'll let us return the phone and get jet black at a local store if any become available within 14 days? I'm thinking of trying a couple of mornings

 

[Pbrutto]

This is my experience for the Plus models. If I wanted the lesser iPhone 7 model I can actual still reserve a regular black model for Friday pickup. However I've been on the Plus size models since they were introduced and no way am I going back to a smaller device.

Not sure how much I can do, but when I have to make an extra payment for my current 6S plus I sure am going to call up and complain, hopefully score a free case or something equivalent to the at least extra $45 (double that probably to get back on track with the new payment plan to upgrade at launch next year) this upgrade plan is costing me when they advertise being able to easily upgrade to the new iPhone every year. Something that has proven to be bulls$%^.

I don't really want anything free as much as I want credit for the months I am going to miss because of having to wait a completely unknown amount of time.
[doublepost=1473432106][/doublepost]

At :01 I used the app on the 6S+ I got from the IUP last year. Clicked models and it asked if I wanted to upgrade my current phone on IUP. Clicked on that and it verified eligiblity and I clicked on the reservations link. Picked state, then store, then model 7+ and none of the blacks were available right from the beginning. I debated for a while and at :51 I decided to get the silver 128 7+ available for a 9am reservation on launch day. Didn't get the preferred color I wanted but at least I got a phone. Received the email confirm 2 minutes after I was done. Not too bad this year but I'm dreading next year

One of the reasons I want to try to get us all to express our displeasure is if they do not get this fixed my next years launch it will be a NIGHTMARE. They need to allow us to send our old phone in and get the new one deliver like everyone else. Clearly, they cannot handle increased volume in store due to people upgrading on this program. I know I would never go into a store launch day till this program.

 

[MannieSolo]

Used the iUP to upgrade this year for the first tie it was a breeze. I was even able to look at a few stores to do my pick up on launch day. The only issues was the lack of Jet Black, but i was able to do a reservation on the Black model 128 7+. It was great not to have to put my info in the app store app. Now just curious how the crowd is going to be

 

[Pbrutto]

Do you think they'll let us return the phone and get jet black at a local store if any become available within 14 days? I'm thinking of trying a couple of mornings

My girlfriend did this last year, in fact...an Apple Store employee told her to do that. She had gold for 10 days and we would check the Apple Store everyday online and finally rose gold became available and she swapped out a 6s gold for a 6s rose gold.

 

[jmann]

My girlfriend did this last year, in fact...an Apple Store employee told her to do that. She had gold for 10 days and we would check the Apple Store everyday online and finally rose gold became available and she swapped out a 6s gold for a 6s rose gold.

Was she able to make in-store reservation for one and just picked it up?

 

[Pbrutto]

Was she able to make in-store reservation for one and just picked it up?

I'm not 100% but I believe that is exactly what we did.

 

[edlex]

Do you think they'll let us return the phone and get jet black at a local store if any become available within 14 days? I'm thinking of trying a couple of mornings

Probably yes. Although at this rate it's doubtful that jet black will be available that quickly being it's a new color and all.

 

[Markarian421]

My experience was logging in the moment that the store app was working only to see no avaibility and no way to pre order a phone.

Same here. I signed up for IUP last year. A few minutes after midnight when the store finally came up, there were already no 256GB phones for my carrier in any color at any of the local Apple Stores I might be able to get to on the single day we were allowed to make a reservation. That seems to be the problem, existing customers were limited to first day stock at local stores, and if that didn't exist, there was no way to pre-order. We were shut out. I have a hard time believing this is what they intended, someone really messed this up. If Apple doesn't quickly offer an apology and solution for IUP customers, they've probably effectively just killed off the program. If they say you can upgrade your phone every year and then make that impossible, who is going to sign up?

 

[Pbrutto]

Same here. I signed up for IUP last year. A few minutes after midnight when the store finally came up, there were already no 256GB phones for my carrier in any color at any of the local Apple Stores I might be able to get to on the single day we were allowed to make a reservation. That seems to be the problem, existing customers were limited to first day stock at local stores, and if that didn't exist, there was no way to pre-order. We were shut out. I have a hard time believing this is what they intended, someone really messed this up. If Apple doesn't quickly offer an apology and solution for IUP customers, they've probably effectively just killed off the program. If they say you can upgrade your phone every year and then make that impossible, who is going to sign up?

Agrreed, another reason I would like to raise hell. I can accept one bad launch I guess....but it needs fixed and an admission that it is being fixed

 

[SisterBlue22]

Same experience. Existing AUP member, but the ONLY color available the instant the store opened was rose gold. My 6s Plus is rose gold, and I love it, but this is a black bezel year for me and I lust for the Jet Black. So, I reserved a rose gold for pickup Friday, but also ordered a Jet Black full price. By the time I got around to that, delivery dates had shipped to November.

I'm hoping I can swap for a Jet Black on Friday, but I don't think the chances are good. If not, I'll just cancel the reserved phone and want for my Jet Black to come...someday. Hopefully they let me return that and rebuy on the AUP when it arrives.

 

[jmann]

Probably yes. Although at this rate it's doubtful that jet black will be available that quickly being it's a new color and all.

It can still happen though. If someone doesn't pick up their phone by the end of the day it goes back into the pool for the rest of us to try to reserve.

 

[rwilliams]

Same experience. Existing AUP member, but the ONLY color available the instant the store opened was rose gold. My 6s Plus is rose gold, and I love it, but this is a black bezel year for me and I lust for the Jet Black. So, I reserved a rose gold for pickup Friday, but also ordered a Jet Black full price. By the time I got around to that, delivery dates had shipped to November.

I'm hoping I can swap for a Jet Black on Friday, but I don't think the chances are good. If not, I'll just cancel the reserved phone and want for my Jet Black to come...someday. Hopefully they let me return that and rebuy on the AUP when it arrives.

I saw the exact same thing. As soon as the Apple Store app finally came up for me, Rose Gold was the only color available in the 7 Plus models. Which is good for my girlfriend, but not so good for me.

 

[edlex]

It can still happen though. If someone doesn't pick up their phone by the end of the day it goes back into the pool for the rest of us to try to reserve.

That's true just call them every day and you may get lucky.

 

[jmann]

That's true just call them every day and you may get lucky.

Calling shouldn't be necessary you should just be able to go through the process to buy at midnight each day and select in store pickup and see what's available.

 

[JBaker122586]

Ordered a 128GB Jet Black iPhone 7 using my iPhone Upgrade Plan. The first store near me I tried didn't have any jet black, but one a few minutes further away did, so I just went with that.

 

[rbf1138]

Can you guys explain the "paying extra months" thing? So I enrolled in the IUP last night, and next year at launch if I don't reserve the phone I want at launch I end up somehow paying more for the phone?

 

[jmann]

Ordered a 128GB Jet Black iPhone 7 using my iPhone Upgrade Plan. The first store near me I tried didn't have any jet black, but one a few minutes further away did, so I just went with that.

You got extremely lucky! What carrier did you choose?

Can you guys explain the "paying extra months" thing? So I enrolled in the IUP last night, and next year at launch if I don't reserve the phone I want at launch I end up somehow paying more for the phone?

The way it works is you can upgrade to a new phone after 12 payments, if you don't, you continue to make payments on the device. The loan is divided into 24 payments. So if you don't upgrade right away, you are kinda just throwing money away. After a certain point, it'd be wiser to just pay the remaining payments, sell the device and just do a new IUP.

 

[rbf1138]

You got extremely lucky! What carrier did you choose?



The way it works is you can upgrade to a new phone after 12 payments, if you don't, you continue to make payments on the device. The loan is divided into 24 payments. So if you don't upgrade right away, you are kinda just throwing money away. After a certain point, it'd be wiser to just pay the remaining payments, sell the device and just do a new IUP.

I plan on using the money from the iPhone 6S I'm selling next week towards paying off a chunk of the IUP payments early. How does that affect things?

 

[jmann]

I plan on using the money from the iPhone 6S I'm selling next week towards paying off a chunk of the IUP payments early. How does that affect things?

If you sell the device you got via IUP you are on the hook for all 24 payments. The last 12 payments are waived if you trade in the device when you upgrade at the Apple Store.